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softaculous
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ostic14
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language
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Name
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nl.phar
383233
0644
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dl
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ru.phar
845089
0644
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uk.phar
830986
0644
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dl
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zh_CN.phar
453471
0644
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zh_TW.phar
409360
0644
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dl
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/var/softaculous/ostic14/language/zh_TW.phar
(409360B)
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1.14.x/templates/page/registration-staff.yaml¡ b¬^¡ Ñg-8¤ . 1.14.x/templates/page/registration-thanks.yamlÆ b¬^Æ ßâU¤ $ 1.14.x/templates/page/thank-you.yamlª b¬^ª ·úS ¤ & 1.14.x/templates/ticket/installed.yamls b¬^s í'½5¤ % 1.14.x/templates/ticket/upgraded.yamlo b¬^o xò¨¤ 1.14.x/templates/premade.yamlÚ b¬^Ú Î\ ¤ 1.14.x/event.yaml b¬^ íøŽ¤ 1.14.x/form.yaml= b¬^= Uè¤ 1.14.x/organization.yamlV b¬^V ˆøU¤ 1.14.x/schedule.yaml– b¬^– Ô¢ ¤ 1.14.x/config.yaml b¬^ 2פ 1.14.x/department.yaml• b¬^• C¢ô¤ 1.14.x/help_topic.yaml× b¬^× †F¡¨¤ 1.14.x/queue_column.yamlD b¬^D ªtˤ 1.14.x/queue_sort.yaml~ b¬^~ kë{v¤ 1.14.x/queue.yaml0 b¬^0 0ÚcϤ 1.14.x/role.yamlÇ b¬^Ç eJÆï¤ 1.14.x/email_template_group.yaml\ b¬^\ ï}aç¤ 1.14.x/file.yamlO6 b¬^O6 r‰Ô¤ 1.14.x/filter.yaml b¬^ dÃs ¤ 1.14.x/group.yamló b¬^ó dœ¢¤ 1.14.x/list.yamlW b¬^W •jqú¤ 1.14.x/priority.yaml¹ b¬^¹ P’¤ 1.14.x/sequence.yaml b¬^ ñæsX¤ 1.14.x/sla.yaml” b¬^” ™V\w¤ 1.14.x/team.yaml‚ b¬^‚ ±öS ¤ 1.14.x/ticket_status.yamlð b¬^ð &À:ؤ js/jquery.ui.datepicker.jsò b¬^ò 4â ¤ LC_MESSAGES/messages.mo.phpöé b¬^öé y.(¤ js/osticket-strings.js‚ b¬^‚ Â̽œ¤ MANIFEST.php& b¬^& ´ˆÎ}¤ --- #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- email_templates: title: é›»å郵件範本 content: > 一張票上的ä¿ç•™æœŸæœŸé–“上å¯ç”¨æ–¼å¥—用範本集的電å郵件ã€è‡ªå‹•ç™¼é€å›žæ‡‰å’Œè¦å ±çš„å„種æ“作。 template_to_clone: title: 複製範本 content: > 開始ç¾æœ‰çš„é›»å郵件範本集ã€æ‚¨å¯ä»¥é¸æ“‡è¤‡è£½ç¯„本組åˆæˆ–是簡易範本。 language: title: 語言 content: > é¸ç”¨æ‚¨æ‰€é©ç”¨çš„語言 <span class="doc-desc-opt"> ç¾æœ‰ </span> <span class="doc-desc-title">é›»å郵件範本集</span>。 語言包å¯åœ¨osTicket.com上找到。 links: - title: osTicket 語言包 href: https://osticket.com/download status: title: 狀態 content: > <span class="doc-desc-opt"> 已啟用</span>範本集，å¯èˆ‡éƒ¨é–€è¯çµï¼Œä¸¦å¯è¨ç½®ç‚ºç³»çµ±çš„é è¨è¨ç½®ã€‚範本集目å‰æ£åœ¨ä½¿ç”¨ä¸èƒ½ç‚º <span class="doc-desc-opt"> å·²ç¦ç”¨</span>。 --- #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- helpdesk_name: title: 客æœä¸å¿ƒå稱 content: | <p>支æ´ç³»çµ±å稱 ä¾‹å¦‚æ”¯æ´ [å…¬å¸å稱] </p> system_email: title: 系統的é è¨é›»å郵件 content: | <p>é è¨é›»å郵件 如 support@yourcompany.com - 之後您å¯ç¹¼çºŒå¢žåŠ !</p> default_lang: title: 系統é è¨èªžè¨€ content: | <p>åˆå§‹è³‡æ–™çš„語言將被安è£åˆ°è³‡æ–™åº«ä¸ã€‚例如電å郵件範本和é è¨ç³»çµ±é é¢å°‡å…ˆç‚ºæ¤èªžè¨€å®‰è£ã€‚</p> links: - title: osTicket 語言包 href: 'https://osticket.com/download/#ostLang' first_name: title: å content: | <p>管裡員姓å</p> last_name: title: 姓 content: | <p>管ç†å“¡ 姓æ°</p> email: title: é›»åä¿¡ç®± content: | <p>管裡員的個人電å郵件地å€ã€‚å¿…é ˆèˆ‡ç³»çµ±çš„é è¨é›»å郵件ä¸åŒã€‚</p> username: title: 帳號 content: | <p>管ç†å“¡çš„ç™»å…¥å¸³è™Ÿã€‚å¿…é ˆè‡³å°‘ 3 個å—元。</p> password: title: 密碼 content: | <p>管ç†å“¡å¯†ç¢¼ã€‚密碼至少è¦æœ‰ 5 個å—元。</p> password2: title: 確èªå¯†ç¢¼ content: | <p>兩者é‡æ–°è¼¸å…¥ç®¡ç†å“¡å¯†ç¢¼ã€‚å¿…é ˆç›¸ç¬¦ã€‚</p> db_prefix: title: MySql資料表å‰ç¶´ content: | <p> osTicket 需è¦è³‡æ–™è¡¨å‰ç¶´ä»¥é¿å…使用分享資料庫時產生è¡çª 。</p> db_host: title: MySQL 主機å稱 content: | <p>大多數主機使用 localhost 作為資料庫主機å稱。如果無法連線，請洽詢您的主機商詢å•ã€‚</p> <p>é€£æŽ¥åŸ å·²æ–¼ php.ini ä¸é è¨ã€‚如果需使用éžé è¨é€£æŽ¥åŸ ，å¯ä»¥å¦å¤–指定，如：<code>hostname:port</code></p> db_schema: title: MySQL 資料庫 content: | <p> osTicket 的資料庫å稱。</p> db_user: title: MySQL 使用者å稱 content: | <p> MySQL ä½¿ç”¨è€…å¿…é ˆæ“有資料庫的完整權é™ã€‚</p> db_password: title: MySQL 密碼 content: | <p>上述用戶的 MySQL 密碼</p> --- #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- schedule: title: Schedule Definition content: > <b>Name</b>: Unique name for the schedule. <hr> <b>Type</b>: Choose the type of Schedule. <span class="doc-desc-title">Business Hours</span> defines the hours that are inclduded when calculating SLA hours, where as <span class="doc-desc-title">Holiday Hours</span> define hours that are excluded. <hr> <b>Timezone</b>: Choose the time zone for the schedule. It's recommended that you leave it empty for a <span class="doc-desc-title">Floating</span> time zone. <br><br> Floating time zone allows for times to be relative to the effective time zone at the time of use. --- #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- name: title: å稱 content: > é¸æ“‡æ¤ <span class="doc-desc-title"> SLA Plan</span>，將顯示用途與目的。 grace_period: title: 寬é™æœŸ content: > 系統將自動標籤當新ticket被創立之後超éŽæ™‚數的票。<br><br><em>å°æ™‚計算由ticket創建時間起。</em> transient: title: 瞬變 content: > 臨時的瞬態 SLA å¯ä»¥è¢«ä¸€å€‹éžçž¬æ…‹ SLA <span class="doc-desc-opt"> 部門 </span> 轉變或更改它的 <span class="doc-desc-title"> 說明主題</span> 後é‡å¯«ã€‚ schedule: title: Schedule content: > Choose the Schedule to be used by this SLA when rendering tickets Overdue. <br><br> Please note that Department settings can override this schedule. links: - title: Manage Schedules href: /scp/schedules.php --- #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- helpdesk_status: title: 客æœä¸å¿ƒ 狀態 content: > If the status is changed to <span class="doc-desc-opt">Offline</span>, the client interface will be disabled. Only Admins will be able to access the system. helpdesk_url: title: 客æœä¸å¿ƒ URL content: > é€éŽURLå¯å®Œæˆ osTicket 的安è£ã€‚它é€éŽé›»å郵件直接回覆用戶端與客æœä¸å¿ƒã€‚ helpdesk_name_title: title: 客æœä¸å¿ƒå稱 content: > 這個是顯示在ç€è¦½å™¨åˆ†é 上的標題å稱。如果有把客æœä¸å¿ƒç¶²é åŠ å…¥æ›¸ç±¤ï¼Œä¾¿æœƒé¡¯ç¤ºé€™å€‹å稱。 default_department: title: é è¨éƒ¨é–€ content: > é¸æ“‡é è¨çš„<span class="doc-desc-title">部門</span>，如果案件沒有特別è¨å®šéƒ¨é–€ï¼Œä¾¿æœƒæ˜¯é€™å€‹é è¨å€¼ã€‚<br/><br/>æ¤é è¨å€¼æœƒå¥—用到支æ´ä¸å¿ƒï¼ŒæŽ¥å—用電å郵件和案件篩é¸ã€‚ default_schedule: title: Default Schedule content: > Choose the default Schedule to be used by SLA when rendering tickets Overdue. links: - title: Manage Schedules href: /scp/schedules.php default_page_size: title: é è¨é é¢å¤§å° content: > è¨å®šå·¥ä½œäººå“¡é¢æ¿ä¸ï¼Œè«®è©¢åˆ—æ¯é 顯示的案件數。æ¯ä½å°ˆå“¡å¯ä»¥åœ¨è‡ªå·±çš„ <span class="doc-desc-title">å好è¨å®š</span>è¨å®šè‡ªå·±è¦é¡¯ç¤ºå¤šå°‘案件。 default_log_level: title: é è¨çš„日誌ç‰ç´š content: > è¨å®š<span class="doc-desc-title">系統日誌</span>ä¸å•é¡Œçš„最低ç‰ç´šã€‚<span class="doc-desc-opt">Debug</span>為最低嚴é‡ç‰ç´šï¼Œ<span class="doc-desc-opt">Error</span>為最高嚴é‡ç‰ç´šã€‚ä¾‹å¦‚ï¼Œå¦‚æžœä½ æƒ³è¦<span class="doc-desc-title">系統日誌</span>紀錄全部的å•é¡Œï¼Œå°±é¸æ“‡<span class="doc-desc-opt">Debug</span>。 purge_logs: title: 清除日誌 content: > 決定<span class="doc-desc-title">系統日誌</span>è¦ä¿å˜å¤šä¹…。 enable_richtext: title: Enable Rich Text content: > 如果啟用æ¤åŠŸèƒ½ï¼Œå¯ä»¥å…許訪客和專員使用 RTF(Rich Text Format) æ ¼å¼ã€‚ enable_avatars: title: Enable Avatars on Thread View content: > Enable this to show <span class="doc-desc-title">Avatars</span> on thread correspondence. <br><br> The <span class="doc-desc-title">Avatar Source</span> can be set in Agents' and Users' settings pages. links: - title: Agents Settings href: /scp/settings.php?t=agents - title: Users Settings href: /scp/settings.php?t=users collision_avoidance: title: é¿å…專員è¡çª content: > Enter the maximum length of time an Agent is allowed to hold a lock on a ticket or task without any activity. <br><br> Enter <span class="doc-desc-opt">0</span> to disable the lockout feature. allow_iframes: title: Allow iFrames content: > Enter comma separated list of domains for the system to be framed in. If left empty, the system will default to 'self'. This accepts domain wildcards, HTTP/HTTPS URL scheme, and port numbers. <br><br> <b>Example:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Syntax Information (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (Access Control List) content: > Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Apply To</th> <th>Description</th></tr> <tr><td>Disabled</td> <td>Disables ACL altogether.</td></tr> <tr><td>All</td> <td>Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)</td></tr> <tr><td>Client Portal</td> <td>Applies ACL to only Client Portal.</td></tr> <tr><td>Staff Panel</td> <td>Applies ACL to only Staff Panel and Admin Panel.</td></tr> </tbody></table> #Date and time options date_time_options: title: 日期時間é¸é … content: > The following settings define the default settings for Date & Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customization. The dates shown below simply illustrate the result of their corresponding values. links: - title: See the ICU Date Formatting Table href: http://userguide.icu-project.org/formatparse/datetime languages: title: 系統語言 content: > Choose a system primary language and optionally secondary languages to make your interface feel localized for your agents and end-users. primary_language: title: System Primary Language content: > Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages. <br/><br/> This is the language in which the untranslated versions of your content should be written. secondary_language: title: 次è¦èªžè¨€ content: > Select language preference options for your agents and end-users. The interface will be available in these languages, and custom content, such as thank-you pages and help topic names, will be translatable to these languages. #Attachments attachments: title: Attachment Settings and Storage content: > Configure how attachments are stored. default_storage_bk: title: File Storage Backend content: > Choose how attachments are stored. <br><br> Additional storage backends can be added by installing storage plugins max_file_size: title: æª”æ¡ˆæœ€å¤§å®¹é‡ content: > Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket and task replies. The upper limit is controlled by PHP's <code>upload_max_filesize</code> setting. links: - title: PHP ini settings href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Require Login content: > Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments. <br><br> From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours. --- #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- number_format: title: æ¡ˆä»¶ç·¨è™Ÿæ–¹å¼ content: > æ¤è¨å®šç”¨ä¾†ç”¢ç”Ÿæ¡ˆä»¶ç·¨è™Ÿã€‚使用「#ã€è™Ÿä»£è¡¨æ•¸å—，如果直接輸入數å—將會ä¿ç•™ã€‚<span class="doc-desc-title">案件類別</span>çš„æ ¼å¼å¯ä»¥è‡ªè¡Œå®šç¾©ã€‚<br/><br/>例如，è¦è¨å®šæˆå…ä½æ•¸ï¼Œå°±è¼¸å…¥<code>######</code>。 sequence_id: title: æ¡ˆä»¶ç·¨è™Ÿé †åº content: > é¸æ“‡ç”¢ç”Ÿæ¡ˆä»¶ç·¨è™Ÿçš„排åºæ–¹å¼ã€‚系統é è¨æœ‰éžå¢žæŽ’åºå’Œäº‚數排åºã€‚ä½ ä¹Ÿå¯ä»¥è‡ªå·±å»ºç«‹ç·¨è™Ÿã€‚在 <span class="doc-desc-title">æ¡ˆä»¶ç·¨è™Ÿæ ¼å¼</span>è¨å®šæ¡ˆä»¶é¡žåˆ¥çš„排åºæ–¹å¼ã€‚ queue_bucket_counts: title: Top-Level Ticket Counts content: > This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be. default_ticket_status: title: 案件é è¨ç‹€æ…‹ content: > é¸æ“‡æ–°æ¡ˆä»¶çš„é è¨ç‹€æ…‹ã€‚如有需è¦ï¼Œå¯ä»¥é‡å°æ¯å€‹æ¡ˆä»¶é¡žåˆ¥åšè¨å®šã€‚這個值å¯ä»¥å¾žæ¡ˆä»¶ç¯©é¸ä¸ç·¨è¼¯ã€‚ links: - title: 管ç†æ¡ˆä»¶ç‹€æ…‹ href: /scp/lists.php?type=ticket-status default_sla: title: é è¨æœå‹™å±¤ç´šå”è°(SLA) content: > é¸æ“‡é è¨SLA來管ç†æ¡ˆä»¶å¤šä¹…éŽæœŸã€‚ links: - title: 建立更多的SLA 計畫 href: /scp/slas.php default_priority: title: é è¨å„ªå…ˆé †åº content: > é¸æ“‡æœªè‡ªå‹•åˆ†é…優先ç‰ç´šæ¡ˆä»¶çš„é è¨<span class="doc-desc-title">修先ç‰ç´š</span>。<br/><br/>å¯é€éŽæ¡ˆä»¶åˆ—別，處ç†éƒ¨é–€ï¼Œæˆ–案件篩é¸ä¾†è¨å®šå„ªå…ˆç‰ç´šã€‚ maximum_open_tickets: title: 最大å¯é–‹å•Ÿæ¡ˆä»¶ content: > è¨å®šæ¯å€‹ä½¿ç”¨è€…所能æ出的案件最大數é‡ã€‚<br><br>如果沒有é™åˆ¶å°±æ˜¯è¼¸å…¥<span class="doc-desc-opt">0</span> email_ticket_priority: title: é›»å郵件案件優先ç‰ç´š content: > 使用電å郵件æœå‹™æ供商來分é…é›»å郵件修先ç‰ç´š show_related_tickets: title: 顯示相關案件 content: > 用戶登入時顯示所有案件，å¦å‰‡ç™»å…¥ä¸€æ¬¡åƒ…å¯ä»¥æŸ¥çœ‹ä¸€ä»¶æ¡ˆä»¶ã€‚ human_verification: title: è‡ªç„¶äººè¾¨è˜ content: > 啟用 CAPTCHA 來驗è‰æ˜¯å¦æ˜¯çœŸäººæ出案件。<br><br>æ¤åŠŸèƒ½éœ€è¦ GDLib library claim_tickets: title: 回覆èªé ˜æ¡ˆä»¶ content: > Enable this to auto-assign unassigned tickets to the responding Agent. <br><br> Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level. collaborator_ticket_visibility: title: Collaborator Tickets Visibility content: > If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. <br><br> If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal. require_topic_to_close: title: Require Help Topic to Close content: > If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent assigned_tickets: title: 分é…案件 content: > 啟用æ¤åŠŸèƒ½å¯ä»¥æŽ’除<span class="doc-desc-title">處ç†ä¸æ¡ˆä»¶åˆ—表</span>ä¸å·²ç¶“有分é…的案件。 answered_tickets: title: 已回ç”案件 content: > 啟用顯示<span class="doc-desc-title">已回覆案件列表</span>。如果沒有開啟æ¤æœå‹™ï¼Œå·²å›žè¦†æ¡ˆä»¶æœƒé¡¯ç¤ºåœ¨<span class="doc-desc-title">處ç†ä¸æ¡ˆä»¶åˆ—表</span>裡。 ticket_attachment_settings: title: Ticket Thread Attachments content: > è¨å®š<span class="doc-desc-title">å•é¡Œè©³æƒ…</span>ä¸çš„é™„åŠ æª”æ¡ˆæ¬„ä½ã€‚æ¤è¨å®šè®“新案件和新訊æ¯å¯ä»¥åŠ å…¥é™„åŠ æª”(網é ，電å郵件，api... ç‰) --- #This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- status: title: 狀態 content: > If disabled or archived, this <span class="doc-desc-title">Department</span> will not be available. type: title: é¡žåž‹ content: > 如果想è¦åœ¨è¨ªå®¢ç«¯éš±è—æ¤éƒ¨é–€ï¼Œå°±é¸æ“‡<span class="doc-desc-opt">ä¸å…¬é–‹</span>。å¦å¤–，當è¨å®šç‚º<span class="doc-desc-opt">ä¸å…¬é–‹</span>時，<span class="doc-desc-title">部門簽å</span>並ä¸æœƒé¡¯ç¤ºåœ¨é›»å郵件回覆裡。<br/><br/>至少è¦æœ‰ä¸€å€‹éƒ¨é–€æ˜¯<span class="doc-desc-opt">公開</span> email: title: Email content: > 當專員回覆案件，æ¤é›»å郵件信箱會發é€å›žè¦†è¨Šæ¯çµ¦ä½¿ç”¨è€…。 template: title: 樣æ¿é›† content: > Email<span class="doc-desc-title">樣æ¿é›†</span>用在發é€æ¤éƒ¨é–€çš„自動回覆，è¦å‘Šå’Œé€šçŸ¥ä¿¡ä»¶ã€‚ links: - title: 管ç†æ¨£æ¿ href: /scp/templates.php sla: title: SLA content: > 票單的æœå‹™ç‰ç´šåŒæ„書 直接指é€åˆ° 該部門 links: - title: ç®¡ç† SLA 計畫 href: /scp/slas.php schedule: title: Schedule content: > Schedule used by SLA when rendering tickets, routed to this Department, Overdue. <br><br> This setting takes presidence over System and SLA schedule settings. links: - title: Manage Schedules href: /scp/schedules.php manager: title: éƒ¨é–€ç¶“ç† content: > è¨å®šæ¤éƒ¨é–€çš„<span class="doc-desc-title">經ç†</span>。<br/><br/>å¯å°ç¶“ç†è¨å®šç‰¹æ®Šæ醒和å–消分é…案件的權é™ã€‚ links: - title: ç®¡ç† è¦å ± & 通知 href: /scp/settings.php?t=alerts group_membership: title: è¦ç¤º 與 通知收件人 content: > é¸æ“‡è¢«è¨å®šæœ‰è¦ç¤ºèˆ‡é€šçŸ¥çš„收件人 links: - title: è¨å®šè¦ç¤ºèˆ‡é€šçŸ¥ href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: 案件分é…é™åˆ¶ content: > Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access. disable_auto_claim: title: ç¦ç”¨è‡ªå‹•èªé ˜ content: > Check this to <strong>disable</strong> auto-claim on response/reply for this department. <br><br> Agents can still manually claim unassigned tickets disable_reopen_auto_assign: title: Disable Auto Assign on Reopen content: > Check this to <strong>disable</strong> auto-assignment of reopened tickets for this department. <br><br> Otherwise, the Ticket will be auto assigned to the last responding Agent auto_response_settings: title: 自動回復è¨ç½® content: > 為了這個部門, 這å…è¨±ä½ åŽ»è¦†è“‹å…¨çƒæ€§è‡ªå‹•å›žæ‡‰è€…çš„è¨å®š new_ticket: title: æ–° Ticket 自動回應 content: > 當建立新案件並且發é€æ¤éƒ¨é–€æ™‚ï¼Œä½ å¯ä»¥ç¦æ¢ç™¼é€çµ¦ä½¿ç”¨è€…的自動回覆。 new_message: title: 新訊æ¯è‡ªå‹•å›žæ‡‰ content: > ä½ å¯èƒ½é—œé–‰è‡ªå‹•å›žè¦†è¨Šæ¯, 該訊æ¯æ˜¯ç™¼é€çµ¦ä½¿ç”¨è€…確èªä¸€ä»½æ–°çš„發文訊æ¯ç‚ºäº†è©²éƒ¨é–€çš„票單 auto_response_email: title: 自動回應電å信件 content: > é¸æ“‡æ¤éƒ¨é–€ç™¼é€è‡ªå‹•å›žè¦†ç”¨çš„é›»å郵件信箱。 department_access: title: 群組å˜å– content: > å…許代ç†å•†å¾žå…¶ä»–部門來å˜å–這個部門的票單 department_signature: title: éƒ¨é–€ç°½ç« content: > 專員回覆時，å¯ä»¥é¸æ“‡<span class="doc-desc-opt">公開</span>部門的簽å。 --- #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- search_field: title: æœç´¢æ¬„ä½ 0: > advanced: title: 進階é¸é … content: > 縮å°æ‚¨çš„æœç´¢åƒæ•¸ã€‚一旦您é¸æ“‡äº†æ‚¨çš„高級的æœå°‹æ¢ä»¶å’Œé‹è¡Œæœç´¢ï¼Œæ‚¨å¯ä»¥ <span class="doc-desc-title"> 匯出</span> 的資料顯示在票é é¢åº•éƒ¨ã€‚ open_tickets_table: title: 打開票務表 content: > 所有門票目å‰å·²æ‰“é–‹ã€éœ€è¦ç•™å¿ƒæ³¨æ„。 ticket: title: 票 0: > date: title: 日期 0: > subject: title: 主題 0: > from: title: 從 0: > priority: title: å„ªå…ˆé †åº 0: > assigned_to: title: 分é…給 0: > export: title: 匯出 content: > ä½ åœ¨è¦–åœ–ä¸åœ¨ CSV 檔ä¸ç•¶å‰çš„資料匯出。CSV 檔å¯è®€å–在試算軟體內（å³ï¼ŒMicrosoft Excelã€Apple Pagesã€OpenOfficeç‰ï¼‰ã€‚ advanced_search_dialog: title: 進階æœå°‹ 0: > adv_keyword: title: é—œéµå—æœç´¢ content: > 尋找主旨ã€æ¡ˆä»¶å…§å®¹èˆ‡ç›¸é—œè³‡è¨Šã€‚ adv_date_range: title: æœç´¢æŒ‰æ—¥æœŸç¯„åœ content: > 在這裡下定義 merge_types: title: Merge Types content: > <b>Combine Threads:</b> Threads from all Tickets will be displayed chronologically.</br> <b>Separate Threads:</b> Threads from Tickets will be displayed one Ticket at a time. reply_types: title: Reply Types content: > <b>Reply All:</b> This reply is sent to the User and the Collaborators you choose to include.</br> <b>Reply to User:</b> This reply is sent to the User only, no Collaborators.</br> <b>Do Not Email Reply:</b> No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket. --- #This is popup help messages for the Staff Panel -> Dashboard -> Dashboard #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- ticket_activity: title: 案件動態 content: > é¸æ“‡ä¸€å€‹æ—¥æœŸç¯„åœï¼Œå¯å½±éŸ¿åœ–åž‹èˆ‡è¡¨æ ¼ï¼ˆåƒé–± <span class="doc-desc-title"> 統計</span>） 把é‡é»žæ”¾åœ¨ä»»ä½•é€™äº›æ—¥æœŸæ‰€ç›¸æ‡‰çš„資料。下圖將åæ˜ æ•´å€‹ç³»çµ±çš„è³‡æ–™ï¼ˆå¦‚ï¼šäººå£ï¼‰ç°¡è¦æ¦‚述。然而，您å¯èƒ½æœƒåœ¨ä¸‹é¢æŠŠé‡é»žç¸®å°åˆ°ï¼ˆä¾‹å¦‚，部門〠主題或工作人員） çš„ <span class="doc-desc-title"> 統計</span> è¡¨æ ¼ã€‚æ¤å¤–，您å¯ä»¥åŒ¯å‡ºç•¶å‰é¡¯ç¤ºä»»ä½•è³‡æ–™<span class="doc-desc-title"> 統計</span> è¡¨æ ¼ã€‚ report_timeframe: title: å›žå ±æ™‚é–“ç¯„åœ content: > 使用日期é¸æ“‡å™¨çš„é¸æ“‡æ‰€éœ€çš„資料開始日期。然後，從該日期來定義您的é¸æ“‡æ™‚間的長度與資料樣本的çµæŸæ—¥æœŸã€‚ statistics: title: 統計資料 content: > 藉由點擊æœå°‹è¡¨æ ¼èˆ‡æŸ»çœ‹æœ‰èˆˆè¶£çš„特殊範本資料。在表內，圓圈代表的被指定資料的大å°ã€‚å› æ¤ï¼Œè¼ƒå¤§åœ“圈相應較大的資料。 opened: title: 已開啟 content: > Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User. assigned: title: å·²åˆ†é… content: > Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules. overdue: title: 逾期 content: > Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date. closed: title: 已關閉 content: > The number of Tickets that are currently in the Closed status. reopened: title: å·²é‡å•Ÿ content: > The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open. deleted: title: 已刪除 content: > The amount of tickets that have been deleted. service_time: title: æœå‹™æ™‚é–“ content: > Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours. response_time: title: 回覆時間 content: > Shows an average response time by an Agent, in hours, to ticket correspondence. --- #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- help_topic_information: title: 說明主題的資訊 content: > <span class="doc-desc-title"> 說明主題</span> 指導使用者如和收集哪些資訊與如何進行票券傳é€è·¯å¾‘或分é…。 topic: title: 主題å稱 content: > 特殊說明主題å稱 status: title: 狀態 content: > If disabled or archived, this <span class="doc-desc-title">Help Topic</span> will not be available. type: title: é¡žåž‹ content: > 如果一個 <span class="doc-desc-title"> 說明主題</span> 被標記為ç§æœ‰ã€å°‡é™ç”¨æ–¼ä»£ç†å•†ä¾†é¸æ“‡åœ¨å·¥ä½œå°çµ„åå–®ä¸çš„代ç†äººé–‹å‡ºæ–° Ticket 。 parent_topic: title: 家長主題 content: > é¸æ“‡æ–¼ <span class="doc-desc-title"> 說明主題</span> 的家長主題。家長主題會首先出ç¾åœ¨ <span class="doc-desc-title"> 說明主題</span>å單上。 custom_form: title: 自訂表單 content: > 自訂表單將會å”助您ç²å¾—更相關具體的資訊 <span class="doc-desc-title"> 說明主題</span> 。 links: - title: 管ç†è‡ªè¨‚表單 href: /scp/forms.php priority: title: å„ªå…ˆé †åº content: > é¸æ“‡åˆ†é…給新tickets èˆ‡æ¤ <span class="doc-desc-title"> 說明主題</span> ç›¸é—œçš„å„ªå…ˆé †åºã€‚<br><br>票券篩é¸å™¨å¯ä»¥é‡å¯«æ–°ç¥¨çš„å„ªå…ˆé †åºã€‚ department: title: 部門 content: > æ ¹æ“šèªªæ˜Žä¸»é¡Œä¾†é¸æ“‡æ–°tickets的部門。 links: - title: 管ç†éƒ¨é–€ href: /scp/departments.php sla_plan: title: SLA計畫 content: > é¸æ“‡ SLA è¨ˆç•«èˆ‡æ¤ <span class="doc-desc-title"> 說明主題</span> 相關的計畫。<br><br>é¸æ“‡æ¤é¸é …將會覆蓋任何é¸å®šéƒ¨é–€çš„ SLA 計畫 links: - title: ç®¡ç† SLA 計畫 href: /scp/slas.php thank_you_page: title: æ„Ÿè¬é é¢ content: > é¸æ“‡ä¸€å€‹ä½¿ç”¨è€…打開本 <span class="doc-desc-title"> 說明主題</span> 下的一張Ticket後轉到的感è¬ä¿¡é é¢ã€‚ links: - title: 管ç†æ„Ÿè¬é é¢ href: /scp/pages.php auto_assign_to: title: 自動分é…æ–°Tickets content: > 打開（å¯é¸ï¼‰ é¸æ“‡ä»£ç†è€…或團隊來自動分é…用這<span class="doc-desc-title"> 說明主題</span>所開的 tickets<br><br>Tickets 篩檢程å¼å¯ä»¥é‡å¯«å·¥ä½œåˆ†é…。 links: - title: 管ç†äººå“¡å’Œåœ˜éšŠ href: /scp/staff.php ticket_auto_response: title: Ticket 自動回應 content: > 如果é¸ä¸æ¤é¸é …，該è¨ç½®å°‡ç¦ç”¨æ–°ç¥¨çš„自動å應的 <span class="doc-desc-title"> 說明主題</span>。<br><br>，這將覆蓋的 <span class="doc-desc-title"> 部門</span>，以åŠå…¨çƒ <span class="doc-desc-title"> 的自動回復è¨ç½®</span> 內的自動回復è¨ç½®ã€‚ links: - title: 自動回復è¨ç½® href: /scp/settings.php?t=autoresp custom_numbers: title: 自訂Ticket號碼 content: > 在æ¤é¸æ“‡â€è‡ªå®šâ€œä»¥ç·¨è¼¯tickets在這說明主題開啟的系統默èªticketsç·¨è™Ÿæ ¼å¼ã€‚åƒè¦‹è¨ç½®/Ticketsé é¢ä¸Šçš„幫助æ示以ç²å–更多è¨ç½®è©³ç´°ä¿¡æ¯ã€‚ --- #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- default_email_templates: title: é è¨é›»å郵件範本集 content: > é¸æ“‡ <span class="doc-desc-title"> é›»å郵件範本è¨ç½®</span> ç”¨æ–¼ç™¼é€ <span class="doc-desc-title"> è¦å ±</span> å’Œ <span class="doc-desc-title"> 自動回應</span> å¯ä»¥åœ¨ä¸€å¼µç¥¨çš„ä¿ç•™æœŸé–“進行å„種æ“作。<br><br>å„部門å¯ä»¥è¢«åˆ†é…一個特定的電å郵件範本集。 links: - title: 管ç†é›»å郵件範本集 href: /scp/templates.php default_system_email: title: é è¨å¯„件者電å郵件 content: > é¸æ“‡å¯„件者的電å郵件地å€ã€‚<br><br><span class="doc-desc-title"> 部門</span> å¯ä»¥åœ¨é€™è£¡è¨å®šè‡ªå·±çš„ <span class="doc-desc-title"> é›»å郵件地å€</span> 以覆寫目å‰çš„é›»å郵件地å€ã€‚ links: - title: 管ç†é›»åä¿¡ç®±åœ°å€ href: /scp/emails.php default_alert_email: title: é è¨é€šçŸ¥é›»å郵件 content: > é¸æ“‡å¾žå“ªå€‹ <span class="doc-desc-title"> è¦å ±& 通知</span> çš„é›»å郵件地å€ç™¼é€åˆ°ä»£ç†å•†ã€‚ links: - title: 管ç†é›»åä¿¡ç®±åœ°å€ href: /scp/emails.php admins_email_address: title: 管ç†å“¡çš„é›»åéƒµä»¶åœ°å€ content: > 輸入管ç†å“¡çš„é›»å郵件地å€ç™¼é€åˆ° <span class="doc-desc-title"> 系統錯誤</span> å’Œ <span class="doc-desc-title"> æ–°Ticketè¦å ±</span> （如果啟用）。 links: - title: 管ç†è¦å ± & 通知 href: /scp/settings.php?t=alerts email_fetching: title: é›»å郵件æå– content: > å…許 IMAP/æµè¡Œè¼ªè©¢é…置並啟用 <span class="doc-desc-title"> 郵件箱</span>。 links: - title: 管ç†ä¿¡ç®± href: /scp/emails.php enable_autocron_fetch: title: 使用自動 cron 讀å–é›»å郵件 content: > 啟用內部任務管ç†å™¨ä¸ï¼Œå°ˆå“¡æ´»å‹•è§¸ç™¼çš„定期電å郵件擷å–。<br><br>如果未登入工作人員控制é¢æ¿ï¼Œå‰‡ç„¡æ³•æ“·å–é›»å郵件。強烈建è°ä½¿ç”¨å¤–部任務排æˆå™¨ã€‚ links: - title: 使用外部任務計畫 href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: åˆªé™¤å¼•ç”¨å›žå¤ content: > 如果啟用æ¤åŠŸèƒ½ï¼Œå°‡æœƒç§»é™¤ä¹‹å‰çš„å°è©±ç´€éŒ„。<br><br>æ¤åŠŸèƒ½å–決於於下é¢çš„<span class="doc-desc-title">分隔符號標記</span>。 reply_separator_tag: title: 分隔符號標記 content: > æ¤ä»¤ç‰Œç”¨ä¾†è®“ä½¿ç”¨è€…å›žè¦†ä¸Šè¿°ç·šä¸Šé …ç›®ã€‚ <br><br> <strong>注æ„:</strong> æ¤åŠŸèƒ½åªæœ‰åœ¨å•Ÿç”¨ <span class="doc-desc-title">刪除引用回覆</span>時æ‰æœ‰ä½œç”¨ã€‚ emailed_tickets_priority: title: é›»å郵件發é€Ticketsçš„å„ªå…ˆé †åº content: > é¸æ“‡ç”¨æˆ¶é›»å郵件（例如，Outlook）的優先ç‰ç´š/é‡è¦æ€§ä»¥æ±ºå®šæ–°æ¡ˆä»¶çš„優先ç‰ç´šã€‚<br><br>æ¤è¨å®šå¯å¾ž<span class="doc-desc-title">案件篩é¸</span>進行è¨å®šã€‚ links: - title: 建立& ç®¡ç† Ticket éŽæ¿¾å™¨ href: /scp/filters.php accept_all_emails: title: 接å—所有的電å郵件 content: > 接å—未知用戶的電å郵件。 <br><br>å–消勾é¸æ¤è¨ç½®å°‡å°Žè‡´tickets被拒絕。 accept_email_collaborators: title: 接å—é›»å郵件的åˆä½œè€… content: > åŠ å…¥åŒ…å«<code><strong>收件人</strong></code>å’Œ<code><strong>副本</strong></code>ä¸çš„é›»å郵件，åšç‚ºè«®è©¢çš„åˆä½œå¤¥ä¼´ã€‚<br /><br /> <em>查看諮詢時，專員å¯ä»¥æ‰‹å‹•å¢žåŠ åˆä½œå¤¥ä¼´ã€‚</em> default_mta: title: é è¨ MTA content: > <span class="doc-desc-title">Default MTA</span>主è¦è² 責電å郵件傳é€ï¼Œç„¡é ˆSMTPè¨å®šã€‚ ticket_response_files: title: 案件回覆資料 content: > 如果啟用æ¤åŠŸèƒ½ï¼Œå°ˆå“¡å›žè¦†ä¸å¤¾å¸¶çš„é™„åŠ æª”æœƒåŒ…å«åœ¨å›žè¦†é›»å郵件ä¸ç™¼é€çµ¦ä½¿ç”¨è€…。 verify_email_addrs: title: Verify Email Addresses content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is perfomed in addition to checking the email address wellformedness. --- #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- contact_information: title: è¯çµ¡è³‡è¨Š 0: > username: title: 帳號 content: > 具有代ç†å•†è³‡æ ¼èˆ‡è¡Œæ”¿äººå“¡èº«åˆ†æ‰èƒ½æ›´æ”¹ä½¿ç”¨è€…å稱. å¦‚æžœä½ å·²æœ‰å„ªå…ˆè³‡æ ¼æ¬Šé™ã€æ‚¨å°‡é€éŽå°ˆç”¨ä»£ç†å•†å·¥å…·ä¾†ç·¨ä¿®<span class="doc-desc-title">工作人員</span> 列表。 links: - title: 以管ç†å“¡èº«ä»½æ›´æ”¹ä½¿ç”¨è€…å href: /scp/staff.php time_zone: title: æ™‚å€ 0: > daylight_saving: title: 冬令時光節約 0: > maximum_page_size: title: 最大é é¢å¤§å° 0: > auto_refresh_rate: title: è‡ªå‹•æ›´æ–°é »çŽ‡ 0: > default_signature: title: é è¨ç°½å 0: > default_paper_size: title: é è¨ç´™å¼µå¤§å° 0: > show_assigned_tickets: title: 顯示已簽出的票 content: > <p>啟用æ¤é¸é …將會覆蓋公開已分é…案件的全局è¨ç½®ã€‚</p> <p class =“info-bannerâ€> <i class =“icon-info-signâ€> </i>æ¤è¨ç½®åªä¾›æŽ’除的全域已分é…案件時使用。</p> password: title: 密碼 0: > current_password: title: ç›®å‰å¯†ç¢¼ 0: > new_password: title: 新密碼 0: > confirm_new_password: title: 確èªæ–°å¯†ç¢¼ 0: > signature: title: ç°½å content: > 新建的é¸é … <span class="doc-desc-title">ç°½å檔</span> å¯èƒ½å‡ºç¾å†ç¥¨åˆ¸åº•éƒ¨. 無論這 <span class="doc-desc-title">ç°½å檔</span> 有顯示, 或無ã€å‡æŒ‰è€…<span class="doc-desc-title">é›»å郵件範例</span>使用å†ç¥¨åˆ¸ä¸Šã€‚ links: - title: 管ç†ä»‹é¢ä¸Šå»ºç«‹æ–°çš„é›»å郵件範例 href: /scp/templates.php --- #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- staff_members: title: 工作人員 content: > 下列列表的顯示是以經é€éŽç¯©é¸åŠŸèƒ½æ‰€åŸ·è¡Œçš„çµæžœ 。如果å–消篩é¸é …目，將會 <span class="doc-desc-title"> 出ç¾å…¨é«”工作人員</span>，已分é 顯示。請åƒè€ƒé é¢é¸é …ã€ç”¢ç”Ÿæ›´å¤šç€è¦½è¨Šæ¯ã€‚ apply_filtering_criteria: title: 篩é¸æ¨™æº–應用 content: > é¸æ“‡ <span class="doc-desc-title">部門</span> 是與您目å‰é‹ä½œä¸Šçš„é—œè¯æ€§ã€‚或是您å¯ä»¥æ‰¾å°‹ç‰¹å®šä»£ç†å•†ã€‚ --- #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- system_logs: title: 系統日誌 content: > é€™è£¡æ˜¯ä½ å¯ä»¥å°‹ç²ä»»ä½•æ•…障排除相關日誌記錄活動 （例如，錯誤〠è¦å‘Šæˆ–錯誤）。 links: - title: 客製化您的紀錄類型å¯ç”±ç™»å…¥å¾Œæ”¹è®Š < br / > <span class="doc-desc-title"> 日誌級別的é è¨å€¼</span>。 href: /scp/settings.php?t=system date_span: title: 日期範åœå…§ content: > 系統日誌</span>é¸æ“‡æ‚¨æƒ³è¦å¯Ÿçœ‹çš„æ—¥æœŸç¯„åœ <span class="doc-desc-title">. type: title: é¡žåž‹ content: > 縮å°é¸é …å¯å°ˆæ³¨æ‚¨ç‰¹å®šé¡žåž‹çš„活動。<span class="doc-desc-opt"> 除錯</span> 表示嚴é‡ï¼Œè€Œ <span class="doc-desc-opt"> 錯誤</span> 表示的最嚴é‡ç¨‹åº¦ã€‚ showing_logs: title: 顯示 … 日誌 content: > 一定è¦æª¢æŸ¥ç³»çµ±æ—¥èªŒä¸Šç¢ºä¿ç„¡å¤šé¤˜çš„é é¢ï¼Œ<span class="doc-desc-title"> é é¢</span> 圈é¸ä¸‹é¢éƒ¨åˆ†ã€‚ log_title: title: 日誌標題 content: > å¦‚æžœä½ æƒ³è¦çš„ <span class="doc-desc-title"> 日誌類型</span> å°çµæžœé€²è¡ŒæŽ’åºï¼Œè«‹æŒ‰ä¸€ä¸‹ <span class="doc-desc-title"> 日誌類型</span> 表é 。 log_type: title: 日誌類型 content: > å¦‚æžœä½ æƒ³è¦çš„ <span class="doc-desc-title"> 日誌類型</span> å°çµæžœé€²è¡ŒæŽ’åºï¼Œè«‹æŒ‰ä¸€ä¸‹ <span class="doc-desc-title"> 日誌類型</span> 表é 。 log_date: title: 日誌日期 content: > 這是由軟體自動所生æˆçš„æ—¥æœŸæ—¥èªŒã€‚å¦‚æžœæ‚¨æƒ³è¦ <span class="doc-desc-title"> 記錄日期</span> å°çµæžœé€²è¡ŒæŽ’åºï¼Œåªéœ€æŒ‰ä¸€ä¸‹ <span class="doc-desc-title"> 日誌日期</span> 表é 。（使用上é¢çš„ <span class="doc-desc-title"> 日期期間</span> è¡¨æ ¼ç¸®å°æ‚¨æ—¥èªŒæœˆæ›†æœŸé–“）。 ip_address: title: IP ä½å€ content: > 這表示 <span class="doc-desc-title">IP</span><span class="doc-desc-title"> Address</span> 客戶端或是代ç†å•†ç«¯åœ¨ä½¿ç”¨æœŸé–“上 osTicket 上系統自動生æˆçš„日誌。 --- #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- ban_list: title: 被ç¦æ¢çš„é›»åéƒµä»¶åœ°å€ content: > 從ç¦æ¢æ¸…å–®ä¸åˆ—出的ç¦æ¢é›»å郵件地å€æ”¶åˆ°çš„é›»å郵件將被自動拒絕。 --- #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- test_outgoing_email: title: 測試發é€çš„é›»å郵件 content: > é›»å郵件的傳éžå–決於您的伺æœå™¨è¨ç½® (php.ini) 檔案和/或 SMTP é…置。 links: - title: é¸æ“‡è¦é…置的 SMTP （傳出） è¨ç½®é›»å郵件 href: /scp/emails.php from: title: 從 0: > to: title: 到 0: > subject: title: 主題 0: > message: title: è¨Šæ¯ 0: > --- #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- new_ticket_help_topic: title: æ–° Ticket æœå‹™å° 主題 content: > é¸æ“‡è¦é€šéŽæ¤é›»å郵件地å€å‰µå»ºèˆ‡ç¥¨åˆ¸çš„è‡ªå‹•é—œè¯ <span class="doc-desc-title"> 說明å°ä¸»é¡Œ</span>。<br/> <br/>è¡¨å–®å°‡è¢«æ·»åŠ åˆ°ç¥¨ï¼Œä½†ä¸æ˜¯æœƒæœ‰ä»»ä½•è³‡æ–™ä»¥åŠä¸»é¡Œé—œè¯çš„說明。 links: - title: 管ç†æœå‹™å°ä¸»é¡Œ href: /scp/helptopics.php new_ticket_priority: title: æ–° Ticket 優先 content: > é¸æ“‡å„ªå…ˆ</span>通éŽæ¤é›»å郵件地å€å»ºç«‹æ–°ç¥¨ <span class="doc-desc-title"> 。 new_ticket_department: title: æ–° Ticket 部門 content: > é¸æ“‡ <span class="doc-desc-title"> 部門</span> 建立新票券將通éŽæ¤é›»åéƒµä»¶åœ°å€ è·¯å¾‘ç™¼é€ã€‚ links: - title: 管ç†éƒ¨é–€ href: /scp/departments.php auto_response: title: æ–° Ticket 自動回應 content: > 通éŽæ¤é›»å郵件地å€å‰µå»ºä¸€å¼µæ–°ç¥¨æ™‚ã€æ‚¨å¯ä»¥é—œé–‰ä½¿ç”¨è€…自動回應功能。 username: title: 帳號 0: > password: title: 密碼 0: > login_information: title: é›»å郵件登入資訊 content: > 請輸入<span class="doc-desc-title"> 使用者å</span> å’Œ <span class="doc-desc-title"> 密碼</span> å³å¯å¾ž IMAP ç²å–é›»å郵件 / POP 郵件箱，以åŠé€šéŽ SMTP發é€é›»å郵件。 mail_account: title: 讀å–é›»å郵件 content: > 從é 端 IMAP 或 POP 郵件箱ä¸æå–çš„é›»å郵件ã€ä¸¦å°‡å®ƒå€‘轉æ›åˆ°ç¥¨åˆ¸æ±‚助說明上。 links: - title: ç®¡ç† <span class="doc-desc-title"> é›»å郵件輪詢與</span> & <span class="doc-desc-title"> AutoCron</span> çš„è¨ç½®ã€‚ href: /scp/settings.php?t=emails host_and_port: title: é 端主機 content: > 輸入您的郵件伺æœå™¨çš„ <span class="doc-desc-title"> 主機å稱</span> å’Œ <span class="doc-desc-title"> åŸ </span> 號。這å¯ç‚ºæ‚¨è¨—管帳戶或從您的電å郵件管ç†æª”案。 protocol: title: 郵件箱å”定 content: > é¸æ“‡æ”¯æ´æ‚¨çš„é 端郵件伺æœå™¨çš„郵件箱å”定。如果å¯èƒ½çš„話建è°æ‚¨ä½¿ç”¨IMAP與SSL 。 fetch_frequency: title: 讀å–é »çŽ‡ content: > 在系統輪詢郵件箱內è¨å®šè¼¸å…¥å¹¾åˆ†ä¸å…§çš„é »çŽ‡ã€‚<br/> <br/>這è¦å®šå°‡æœƒå¹³å‡å»¶é²æ”¶åˆ°ä½¿ç”¨è€…發é€ä¸€å°é›»å郵件後自動回復郵箱內的時間。 emails_per_fetch: title: æ¯è®€å–é›»å郵件次數 content: > 輸入一次處ç†çš„郵件的數。 fetched_emails: title: 讀å–é›»å郵件 content: > 決定如何處ç†é›»å郵件： <br/> <br/> <span class="doc-desc-opt"> <b>移動到資料夾</b></span>： 這將會備份您的電å郵件從收件匣到您指定的資料夾。如果資料夾ä¸å˜åœ¨å°šæœªåœ¨ä¼ºæœå™¨ä¸Šï¼Œç³»çµ±æœƒå˜—試自動創建它。(<b>推薦</b>)<hr><span class="doc-desc-opt"> <b>刪除電å郵件</b></span>： 這將刪除您的電å郵件從收件匣，一旦它處ç†ã€‚<hr><span class="doc-desc-opt"> <b>ä¸ç†æœƒ</b></span>： 這將留下的電å郵件收件匣ä¸ã€‚該系統將記錄您的電å郵件的郵件 id 並ä¸è©¦åœ–é‡æ–°æå–它。但是，æ¤é¸é …å¯èƒ½å°Žè‡´é‡è¤‡çš„門票種類è¦æ–°å»ºã€‚（<em>ä¸æŽ¨è–¦</em>） smtp_settings: title: SMTP è¨ç½® content: > 建è°å¾žæœå‹™å°ç™¼é€çš„é›»åéƒµä»¶é€šéŽ SMTP 伺æœå™¨ç™¼é€ã€‚å› ç‚ºå®ƒæœƒå¢žåŠ é›»å郵件æ£ç¢ºå‚³éžçš„å¯èƒ½æ€§ï¼Œä¸¦æ¸›å°‘被標記為垃圾郵件的發生。 header_spoofing: title: å…許虛擬å‡è¡¨é content: > 啟動准許é€éŽéƒµä»¶ç®±å‚³é€é›»å郵件上的其他地å€<span class="doc-desc-title">é›»å郵件</span> 以上è¨å®š. <br/><br/> æ¤é€²éšŽè¨å®šæ˜¯ä½¿ç”¨åœ¨æ¤éƒµç®±ä¸Šæœ‰å…¶ä»–的別å。 --- #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- form_title: title: 表單標題 content: > 在表單欄ä½ä¸Šæ–¹çš„標題文å—將顯示ç°è‰²æ¡† form_instructions: title: 表單的說明 content: > 您å¯ä»¥å¢žåŠ é¡å¤–的指令，這將有助於引導使用者到上下文ä¸çš„表單欄ä½å’Œå¯èƒ½åŠ 強說明所需的資料。 field_sort: title: 欄ä½çš„顯示ä½ç½® content: > 上下ç®é 圖示上按一下並拖動欄ä½è¡Œé€²è¡Œè¡¨å–®æŽ’åºã€‚首é¸æŽ’åºä¸æœƒé€ æˆè®ŠåŒ–ã€é™¤éžæ‚¨å„²å˜è¡¨å–®ã€‚ field_label: title: 欄ä½æ¨™ç±¤ content: > æ¤æ¨™ç±¤é¡¯ç¤ºç‚ºæ示輸入æ¤æ¬„ä½ã€‚通常情æ³ä¸‹ï¼Œä¸€å€‹ç°¡æ˜“的回覆欄ä½æœƒå‘ˆç¾å¦‚： <br><strong>標籤：</strong> <input type="text"> field_type: title: 欄ä½å…§å®¹é¡žåž‹ content: > 使用者用來定義期望輸入的類型。您å¯ä»¥é¸æ“‡çŸæˆ–é•·çš„ç”案〠電話號碼〠日期和時間〠勾é¸æ–¹å¡Šã€ 下拉清單或é¸æ“‡è‡ªè¨‚清單。 links: - title: 自訂清單 href: /scp/lists.php field_visibility: title: 欄ä½å¯è¦‹åº¦ content: > é¸æ“‡è©²å—段的å¯è¦‹æ€§å’Œè¦æ±‚é¸é …。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>è¨ç½®</th> <th> çµæžœ</th></tr> <tr><td>å¯é¸é …</td> <td>代ç†è€…和終端用戶å¯æŸ¥çœ‹è©²å—段，但å‡ç„¡éœ€å›žç”。</td></tr> <tr><td>å¿…é¸é …</td> <td>代ç†è€…和終端用戶å¯æŸ¥çœ‹è©²å—段，也å‡éœ€å›žç”。</td></tr> <tr><td>终端用户必é¸é …</td> <td>代ç†è€…和終端用戶å¯æŸ¥çœ‹è©²å—段，但僅終端用戶需回ç”</td></tr> <tr><td>代ç†è€…å¿…é¸é …</td> <td>代ç†è€…和終端用戶å¯æŸ¥çœ‹è©²å—段，但僅代ç†éœ€å›žç”</td></tr> <tr><td>內部，å¯é¸é …</td> <td>僅代ç†è€…å¯æŸ¥çœ‹è©²å—段，但無需回ç”。</td></tr> <tr><td>內部，必é¸é …</td> <td>僅代ç†è€…å¯æŸ¥çœ‹è©²å—段，且需回ç”。</td></tr> <tr><td>僅é©ç”¨æ–¼çµ‚端用戶</td> <td>僅終端用戶å¯æŸ¥çœ‹è©²å—段，且需回ç”。</td></tr> </tbody></table> field_variable: title: 欄ä½è‡ªå‹•åŒ– content: > é›»å郵件å¯ä»¥å‚³é€æ¤æ¬„ä½å稱資料與é 數範本。舉例而言：一般票券欄ä½ä¸Šé€éŽ <code>%{ticket.variable}</code>, 在哪裡 <strong> 變數 </strong> 欄ä½ä¸Šå·²ç”¨çš„å稱傳é€ã€‚<br> <br> <em>å¯é€éŽå…¬å¸å稱傳é€<code>%{</code><code>company.variable}</code> å¯é€éŽä½¿ç”¨è€…åç¨±å‚³é€ <code>%{ticket.user.variable}</code></em> field_delete: title: 移除æ¤æ¬„ä½ content: > 移除æ¤è¡¨å–®ä¸Šçš„欄ä½ã€è«‹æª¢æŸ¥ä¸¦å„²å˜è¡¨å–®ã€‚<br><br><em>刪除一個欄ä½ä¸æœƒåˆªé™¤ä¹‹å‰è¼¸å…¥çš„資料。例如，如果之å‰å·²é€äº¤ç¥¨åˆ¸ä¸Šçš„欄ä½è³‡æ–™ï¼Œå¾žæ¤è¡¨å–®ä¸åˆªé™¤è©²æ¬„ä½ä»ä¸æœƒç§»é™¤ç¥¨åˆ¸ä¸Šçš„資料。</em> --- #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- canned_response: title: ç½é æ‡‰ç” content: > 創建一種 <span class="doc-desc-title"> ç½è£æ‡‰ç”</span>，å¯ä»¥åŒ…å«åœ¨ç¥¨åˆ¸å›žæ‡‰ä¸Šã€‚事實上，您å¯èƒ½æœƒåŒ…括多 <span class="doc-desc-title"> ç½é 的應ç”</span> 如您會回應它。它å¯ä»¥ä¹Ÿåˆ—å…¥ <span class="doc-desc-title"> 票券自動回應</span> è¨ç½®ç”± <span class="doc-desc-title"> Ticket篩é¸å™¨</span>。 links: - title: è¨ç½®Ticket篩é¸å™¨ href: /scp/filters.php canned_attachments: title: ç½é 應ç”的附件 content: > é™„åŠ æª”æ¡ˆï¼Œæ‚¨æƒ³è¦è‡ªå‹•å«åœ¨ç¥¨åˆ¸å›žæ‡‰ä¸Šï¼Œå¯åˆ©ç”¨æ–°çš„ <span class="doc-desc-title"> ç½è£æ‡‰ç”</span>。 --- --- #This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- listing_type: title: 清單類型 content: > é¸æ“‡ <span class="doc-desc-opt"> 公開 (發佈)</span> 如果您會喜æ¡é€™ä»½ <span class="doc-desc-title"> FAQ</span> 如果是公共的類別ã€å¯ç™¼è¡¨åœ¨å…¬å…±çŸ¥è˜åº«ä¸Šã€‚ links: - title: 為用戶端入å£ç¶²ç«™é–‹å•Ÿç”¨å…¬å…±çŸ¥è˜åº« href: /scp/settings.php?t=kb --- #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- api_key: title: API 金鑰 content: > API 金鑰用於驗è‰ç”¨æˆ¶ç«¯æ交新票通éŽæ‡‰ç”¨ç¨‹å¼é–‹ç™¼ä»‹é¢ (API)。而ä¸æ˜¯API 金鑰使用的密碼 。由於 API 金鑰它們連çµç™¼é€åˆ°æ¯å€‹æœªåŠ 密戶端的網路 IP ä½å€ã€‚ links: - title: osTicket API 文件檔 href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP ä½å€ content: > 用戶端的網路 IP ä½å€ã€‚æ¯å€‹å”¯ä¸€ç”¨æˆ¶ç«¯ IP ä½å€å°‡éœ€è¦å–®ä¸€çš„ API 金鑰 --- #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- custom_lists: title: 自訂清單 content: > 您的<span class="doc-desc-title">自訂清單</span>å…許您é 先定義é¸é …並新建下拉å¼æ¸…單方塊<span class="doc-desc-title">自訂表單</span>。若您想用在 <span class="doc-desc-title">自訂清單</span> 如 <span class="doc-desc-title">目標 </span> 在<span class="doc-desc-title">Ticket 篩é¸å™¨</span>, 請務必將æ¤æ¸…å–®æ·»åŠ åˆ°æ‚¨çš„be sure to add this list to your <span class="doc-desc-title">Ticket 詳細資料</span> 表單內。 name: title: å稱 0: > plural_name: title: 複數å稱 0: > sort_order: title: 排åºæ¬¡åº 0: > list_s_initial_items: title: åˆå§‹å°ˆæ¡ˆæ¸…å–® 0: > value: title: å—段值 0: > extra: title: é¡å¤– content: > 如縮寫詞ç‰ã€‚å¦‚æžœä½ ç¢°å·§åœ¨æ¤æ¸…å–®ä¸çš„專案使用內部代碼，這些代碼和縮寫å¯ä»¥è¼¸å…¥æ¤åˆ—ä¸ã€‚如果作為 <span class="doc-desc-option"> TypeAhead</span> 呈ç¾æ™‚的自訂清單，å¯ä»¥ä½¿ç”¨é€™äº›ç¸®è©žä¾†æœç´¢çš„è‡ªè¨‚æ¸…å–®é …ã€‚ --- #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- execution_order: title: åŸ·è¡Œé †åº content: > 輸入一個數å—，控制篩é¸å™¨çš„å„ªå…ˆé †åºã€‚è¶Šä½Žçš„æ•¸å€¼ã€ å„ªå…ˆé †åºå°±è¶Šé«˜ã€‚比å°å¦ä¸€å€‹å¯èƒ½æ›´å„ªå…ˆåŸ·è¡Œçš„篩é¸æ¢ä»¶ã€‚<br><br>如果您想è¦æ¤ç¯©é¸å™¨è¢«æ‡‰ç”¨åœ¨æ¯”賽的最後一個篩檢程å¼ï¼Œè«‹å•“å‹• <span class="doc-desc-title"> åœæ¢è™•ç†ä¸Šè¿‘一æ¥çš„é…å°åŠŸèƒ½</span>。 target_channel: title: é »é“ content: > 為您的 <span class="doc-desc-title">ticket 篩é¸å™¨r</span>é¸æ“‡ç›®æ¨™ <span class="doc-desc-title">é »é“</span> . 這 <span class="doc-desc-title">é »é“</span> 是表示票券進入系統的來æºã€‚<br><br>為例，如果您é¸æ“‡ <span class="doc-desc-opt"> Web 表單</span>，說明您想è¦å°æ–¼é‚£äº›ç”¨æˆ¶ç«¯æºé–€æˆ¶çš„ web 表單上的票券é©ç”¨åœ¨ <span class="doc-desc-title"> ticket 篩é¸å™¨ä¸Š</span>。 rules_matching_criteria: title: è¦å‰‡æ¢ä»¶ content: > 希望如何彈性的é¸æ“‡ <span class="doc-desc-title"> ticket 篩é¸å™¨</span> é…å°ã€‚å¦‚æžœæ‚¨æƒ³è¦ <span class="doc-desc-title"> ticket 篩é¸å™¨</span> é…å°çš„任何è¦å‰‡ï¼Œå’Œç„¶å¾Œåœæ¢ï¼Œé¸æ“‡ <span class="doc-desc-opt"> 與任何匹é…</span>ã€‚å¦‚æžœä½ æƒ³è¦ <span class="doc-desc-title"> ticket 篩é¸å™¨</span> 匹é…çš„ <em><strong>全部è¦å‰‡</strong></em>，請é¸æ“‡ <span class="doc-desc-opt"> 全部匹é…</span>。 reject_ticket: title: 退票 content: > 如果這經啟用，進一æ¥è™•ç†éƒ½æœƒåœæ¢ã€ä»¥åŠå…¶ä»–é¸æ“‡éƒ½å°‡è¦–為忽略。 reply_to_email: title: 回復電å郵件 content: > 若是您想è¦æœå‹™å°ä¾†å•“動表彰該使用者電å郵件應用程å¼User's email application's <span class="doc-desc-title">回覆到</span> 表é 。æ¤æ¬„ä½å„˜èˆ‡ä¸Šè¿°ç›¸é—œå¦‚ <span class="doc-desc-title">é »é“</span> 包å«ä¸Šè¿° <span class="doc-desc-opt">é›»å郵件</span>。 ticket_auto_response: title: ç¦ç”¨Ticket 自動回應 content: > <em>注： 這將é‡å¯«ä»»ä½• <span class="doc-desc-title"> 部門</span> 或 <span class="doc-desc-title"> 自動回應è¨ç½®</span>。</em> canned_response: title: 自動回覆ç½è£æ‡‰ç” content: > 您想è¦ç™¼é›»å郵件到用戶在<span class="doc-desc-title">é¸æ“‡<span class="doc-desc-title">Ticket 篩é¸å™¨</span> é…å°ç½é 應ç”回覆</span>。The <span class="doc-desc-title">æ–° Ticket 自動回覆</span> 範本使用å–決於如何 <span class="doc-desc-title">範本è¨å®š</span> é è¨åˆ†é…值ã€æˆ–是é…å°ç¥¨åˆ¸ <span class="doc-desc-title">部門</span>。 links: - title: 管ç†ç½é æ‡‰ç” href: /scp/canned.php - title: 管ç†ç¯„本集 href: /scp/templates.php - title: æ–° Ticket 自動回覆範本 href: /scp/templates.php?id=2&a=manage department: title: 部門 content: > é¸æ“‡ä»€éº¼<span class="doc-desc-title">部門</span> 您想è¦é…å°çš„ <span class="doc-desc-title">Ticket 篩é¸å™¨</span> 將會為您指定. links: - title: 管ç†éƒ¨é–€ href: /scp/departments.php priority: title: å„ªå…ˆé †åº content: > é¸æ“‡ <span class="doc-desc-title">å„ªå…ˆé †åº</span> 您想è¦é…å°åˆ°çš„ç‰ç´š <span class="doc-desc-title">Ticket 篩é¸å™¨</span>。<br /> <br /> <em>注æ„： 這將é‡å¯« <span class="doc-desc-title"> 部門</span> 或 <span class="doc-desc-title"> 說明主題</span> è¨ç½®ã€‚</em> sla_plan: title: SLA計畫 content: > é¸æ“‡ <span class="doc-desc-title"> SLA 計畫</span> 到您想è¦é…å°åˆ°çš„ <span class="doc-desc-title"> Ticket 篩é¸å™¨</span> 。 links: - title: ç®¡ç† SLA 計畫 href: /scp/slas.php auto_assign: title: è‡ªå‹•åˆ†é… content: > é¸æ“‡ä¸€å€‹ä»£ç†æˆ–團隊，讓您想è¦æ¯”è³½é…å°çš„ <span class="doc-desc-title"> Ticket 篩é¸å™¨</span> 將被分é…。 links: - title: 管ç†ä»£ç†å•† href: /scp/staff.php - title: 管ç†åœ˜éšŠ href: /scp/teams.php help_topic: title: 說明主題 content: > é¸æ“‡ <span class="doc-desc-title"> 說明主題 </span> 到您想è¦é…å°åˆ°çš„ <span class="doc-desc-title"> Ticket 篩é¸å™¨</span> 。 links: - title: 管ç†æœå‹™å°ä¸»é¡Œ href: /scp/helptopics.php admin_notes: title: 管ç†å“¡ç†è¨˜ content: > 這些ç†è¨˜å…§å„˜å¯è¦‹çš„帳戶類型是 <span class="doc-desc-title"> Admin</span>。 --- #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- site_pages: title: 主è¦ç¶²é content: > 網站é é¢å¯ä»¥ä½œç‚ºä¸€å€‹è¿·ä½ 的內容管ç†ç³»çµ± (CMS)。您å¯ä»¥åœ¨å…¬å¸è¨ç½®å’Œèªªæ˜Žä¸»é¡Œä¸Šå®šç¾©å¤šé‡ç™»å…¥ï¼Œé›¢ç·šï¼Œå’Œæ„Ÿè¬ä¿¡é é¢å’Œé…置。 links: - title: å…¬å¸è¨ç½® href: /scp/settings.php?t=pages type: title: é¡žåž‹ content: > <span class="doc-desc-opt">離線</span> é é¢é¡¯ç¤ºç”¨æˆ¶ç«¯çš„å…¥å£ç¶²ç«™ç¦ç”¨<span class="doc-desc-opt">。登入</span>é é¢é¡¯ç¤ºæ‚¨çš„用戶端入å£ç¶²ç«™çš„主é 上。 <span class="doc-desc-opt">æ„Ÿè¬æ‚¨</span> é é¢é¡¯ç¤ºåœ¨ç¥¨åˆ¸é€å‡ºä¹‹å¾Œã€‚ <span class="doc-desc-opt">其他</span> é é¢å¯ä»¥ç”¨ä½œä¸€å€‹ç°¡å–®çš„內容管ç†ç³»çµ± (CMS)。 --- #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- org_sharing: title: Ticket Sharing content: > <p> Organization ticket sharing allows members access to tickets owned by other members of the organization. </p> <p class="info-banner"> <i class="icon-info-sign"></i> Collaborators always have access to tickets. </p> email_domain: title: Email Domain content: > Users can be automatically added to this organization based on their email domain(s). Use the box below to enter one or more domains separated by commas. For example, enter <code>mycompany.com</code> for users with email addresses ending in @mycompany.com --- #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- #General Settings agent_name_format: title: 代ç†åç¨±æ ¼å¼ content: > Choose a format for Agents names throughout the system. Email templates will use it for names if no other format is specified. staff_identity_masking: title: å°ˆå“¡èº«ä»½éš±è— content: > 啟用æ¤åŠŸèƒ½ï¼Œå°‡æœƒéš±è—專員的åå—。 #Authentication settings password_reset: title: 密碼éŽæœŸè¦å®š content: > Sets how often (in months) Agents will be required to change their password. If disabled (set to "No expiration"), passwords will not expire. password_expiration_policy: title: 密碼éŽæœŸè¦å®š content: > é¸æ“‡å¦‚何更改代ç†å•†çš„密碼。如果已ç¦ç”¨ （å³ï¼Œ<span class="doc-desc-opt"> 沒有éŽæœŸ</span>），密碼將ä¸æœƒéŽæœŸã€‚ allow_password_resets: title: å…許密碼é‡è¨ content: > Enable this feature if you would like to display the <span class="doc-desc-title">Forgot My Password</span> link on the <span class="doc-desc-title">Staff Log-In Page</span> after a failed log in attempt. reset_token_expiration: title: 密碼é‡è¨è¦–窗 content: > é¸æ“‡çš„æŒçºŒæ™‚é–“ （以分é˜ç‚ºå–®ä½ï¼‰ <span class="doc-desc-title"> 密碼é‡è¨æ¬Šæ–</span> 將為有效。當代ç†å•†è«‹æ±‚ <span class="doc-desc-title"> 密碼é‡è¨</span> 時，他們都是通éŽé›»å郵件發é€ä¸€å€‹æ¬Šæ–，將å…許採å–é‡ç½®ã€‚ staff_session_timeout: title: 專員Session Timeout content: > Choose the maximum idle time (in minutes) before an Agent is required to log in again. <br><br> If you would like to disable <span class="doc-desc-title">Agent Session Timeouts</span>, enter 0. bind_staff_session_to_ip: title: 將專員IP榜定Session content: > Enable this if you want Agent to be remembered by their current IP upon Log In. <br><br> This setting is not recommened for users assigned IP addresses dynamically. --- #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- page_title: title: è¦å ±å’Œé€šçŸ¥ content: > 當å„種ticket事件觸發時ã€è¦å ±å’Œé€šçŸ¥é€éŽè‡ªå‹•é›»å郵件通知發é€åˆ°ä»£ç†å•†ã€‚ ticket_alert: title: 新事件通知 content: > <p>當建立一張新ticket時, è¦å ±æœƒç™¼é€é€šçŸ¥çµ¦ä»£ç†å•†ã€‚</p><p class="info-banner"> <i class="icon-info-sign"></i> 如果這ticket是é€éŽ ticket篩é¸å™¨ 或 說明主題 的自動分é…, æ¤è¦å ±å°‡ä¸æœƒç™¼é€å‡ºåŽ»ã€‚</p> links: - title: é è¨æ–°ticket通知範本 href: /scp/templates.php?default_for=ticket.alert message_alert: title: 新訊æ¯é€šçŸ¥ content: > 當新訊æ¯ä¾†è‡ªæ–¼ä½¿ç”¨è€…è¿½åŠ å·²æœ‰ticket時ã€æœƒå‘代ç†å•†ç™¼å‡ºçš„è¦å ±ã€‚ links: - title: é è¨æ–°è¨Šæ¯é€šçŸ¥ç¯„本 href: /scp/templates.php?default_for=message.alert internal_note_alert: title: 新的内部活動è¦å ± content: > 通知專員關於案件內部活動，如內部備註或有其他專員回覆。 links: - title: é è¨é€¾æœŸTicket 通知範本 href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket 分é…通知 content: > å‘代ç†å•†ç™¼å‡ºTicket轉讓的è¦å ±ã€‚ links: - title: é è¨Ticket指派通知範本 href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Ticket轉讓通知 content: > 發給代ç†å•†Ticket轉讓å„部門之間的è¦å ±ã€‚ links: - title: é è¨Ticket 轉讓通知範本 href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Ticket 逾期通知 content: > 基於 SLA 或截æ¢æ—¥æœŸã€å·²é€¾æœŸticketè¦å ±ç™¼é€åˆ°ä»£ç†å•†ã€‚ links: - title: é è¨é€¾æœŸticket通知範本 href: /scp/templates.php?default_for=ticket.overdue - title: 管ç†çš„ SLAs href: /scp/slas.php system_alerts: title: 系統通知 content: > é‡å¤§äº‹ä»¶å°±æœƒç™¼é€åˆ°ç®¡ç†å“¡ï¼ˆ%{config.admin_email}ï¼‰ã€‚æ ¹æ“š <span class="doc-desc-title"> 日誌級別</span>，事件也å¯åœ¨ <span class="doc-desc-title"> 系統日誌</span> é…ç½®ä¸ã€‚ links: - title: 查看系統日誌 href: /scp/logs.php - title: 更改管ç†å“¡çš„é›»å郵件 href: /scp/settings.php?t=emails --- #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- new_ticket: title: æ–° Ticket content: > 如果您想è¦è‡ªå‹•å›žè¦†çš„郵件發é€åˆ°ä½¿ç”¨è€…æ–°Ticket上，請啟用æ¤åŠŸèƒ½ã€‚ links: - title: æ–°Ticket的自動回覆範本 href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: 由工作人員新建Ticket content: > 使用者授權代ç†å•†æ–°å»ºTicket通知。<em>代ç†å•†æ–°å»º ticketså¯ä»¥é‡å¯« tickets。</em> links: - title: æ–°Ticket的通知範本 href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: 新訊æ¯ç¢ºèª content: > 當有新訊æ¯é™„åŠ åœ¨åŽŸæœ‰çš„ticket上ã€æœƒç™¼å‡ºç¢ºèªé€šçŸ¥ã€‚ links: - title: 新消æ¯ç¢ºèªç¯„本 href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: 新消æ¯é€šçŸ¥ content: > 所有在 ticket 上åƒèˆ‡è€…都會接收到所é€å‡ºçš„廣æ’訊æ¯ã€‚ links: - title: 新活動的通知範本 href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: éŽé‡é€šçŸ¥ content: > 若使用者拒絕Ticket通知在<span class="doc-desc-title">最大Ticket開票數é‡</span> çš„é•å情形。 links: - title: 數é‡é™åˆ¶ç¯„本 href: /scp/templates.php?default_for=ticket.overlimit - title: è¨ç½® <em>最大Ticket開票數é‡</em> href: /scp/settings.php?t=tickets --- #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- knowledge_base_settings: title: 知è˜åº«è¨å®š 0: > knowledge_base_status: title: 知è˜åº«ç‹€æ…‹ content: > è¨å®šèƒ½å¤ å…è¨±ä½ çš„ä½¿ç”¨è€…å°å…¬å…±çŸ¥è˜åº«æ–‡ç« 的自定性å˜å–, <br><br>知è˜åº«ç¨®é¡žåŠå•ç”é›†èƒ½å¤ åšæˆå…§éƒ¨ç”¨é€”(代ç†å•†åƒ…能æ“有ç€è¦½åŠŸèƒ½)。 links: - title: 管ç†çŸ¥è˜åº« href: /scp/kb.php restrict_kb: title: Restrict Access to the Knowledge Base content: > 啟用æ¤è¨å®šï¼Œä»¥é˜²æ¢æœªè¨»å†Šçš„使用者å˜å–知è˜åº« links: - title: å˜å–控制è¨ç½® href: /scp/settings.php?t=users canned_responses: title: ç½é å¼æ‡‰ç” content: > è¨å®šèƒ½å¤ å…許代ç†å•†, 當在回覆 tickets 時使用<span class="doc-desc-title">ç½é å¼æ‡‰ç”</span> links: - title: 管ç†ç½é æ‡‰ç” href: /scp/canned.php --- #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- company_information: title: å…¬å¸è³‡è¨Š content: > 當 票單 是由代ç†äººå›žæ‡‰æ™‚, 關於公å¸æˆ–組織 å—益於 來自 osTicke tçš„ 軟體 åŠ å…¶ 工作人員的支æ´ã€‚ æ¤è™•çš„ä¿¡æ¯å°‡å‡ºç¾åœ¨é›»å郵件簽å(å³é è…³)。 links: - title: å…¬å¸è³‡è¨Šè¡¨å–® href: /scp/forms.php?type=C landing_page: title: 登入é é¢ content: > 這個 <span class="doc-desc-title">登入é é¢</span>é¡¯ç¤ºåœ¨ä½ çš„æ”¯æ´ç¶²ç«™çš„最å‰ç«¯é é¢ . offline_page: title: 離線時的é é¢ content: > 這 <span class="doc-desc-title">離線é é¢</span>當求救é é¢åœ¨é›¢ç·šæ™‚會顯示在支æ´åŠŸèƒ½çš„網站上, åƒè€ƒç®¡ç†å°-> è¨ç½® -> 系統 ->求救é é¢ç‹€æ…‹ . default_thank_you_page: title: é è¨å€¼ æ„Ÿè¬ä½ çš„é é¢ content: > The <span class="doc-desc-title">æ„Ÿè¬é é¢</span> 會在 <span class="doc-desc-title">Client</span> 使用者新增新案件 <br/>時顯示<br/> <span class="doc-desc-title">æ„Ÿè¬æ‚¨</span> å¯èˆ‡å”助主題åšé€£çµã€‚ logos: title: 圖示 content: > ä½ å¯ä»¥å®¢è£½åŒ–這個 <span class="doc-desc-title">圖示</span> , 那將會被顯示在客戶端, 在客戶Portal網站（å³æ˜¯...您的支æ´åŠŸèƒ½ç¶²ç«™ï¼‰. upload_a_new_logo: title: 上傳一個新的圖示 content: > é¸æ“‡ä¸€å€‹åœ–檔, 比如是 .gif, .jpg or .png 為副檔åçš„æ ¼å¼. 我們將會ä¾æ¯”例é‡æ–°èª¿æ•´é¡¯ç¤ºçš„圖åƒ. 但我們將ä¸æœƒé‡æ–°èª¿æ•´åœ–檔的大å°. å› æ¤è¦åŠ 快載入時間的話, 建è°ä½ 的原來圖檔儘é‡æŽ¥è¿‘é è¨å€¼å°ºå¯¸å¤§å°æ˜¯ (817px X 170px). backdrops: title: 背景 content: > å¯ä»¥è‡ªå®šç¾© <span class="doc-desc-title">背景</span>，該背景將顯示在員工登錄é é¢ä¸Šã€‚ upload_a_new_backdrop: title: 上傳新背景 content: > é¸æ“‡ä¸€å€‹æ ¼å¼ç‚º.gifã€.jpg或者.png的圖片文件。系統將按比例縮放圖片顯示，但ä¸æœƒç¸®æ”¾åœ–ç‰‡æ•¸æ“šã€‚å› æ¤ï¼Œç‚ºäº†åŠ 快載入速度，建è°æ‚¨å°‡æ–‡ä»¶ä¿æŒåœ¨ç›¸å°è¼ƒå°çš„尺寸（在MB以下）。請注æ„，php最大上傳è¨ç½®æœƒæœ‰é™åˆ¶ã€‚ --- #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- number_format: title: Task Number Format content: > This setting is used to generate task numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. <br/><br/> For example, for six-digit numbers, use <code>######</code>. sequence_id: title: Task Number Sequence content: > Choose a sequence from which to derive new task numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish. default_sla: title: é è¨æœå‹™å±¤ç´šå”è°(SLA) content: > Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue. links: - title: 建立更多的SLA 計畫 href: /scp/slas.php default_priority: title: é è¨å„ªå…ˆé †åº content: > Choose a default <span class="doc-desc-title">priority</span> for tasks not assigned a priority automatically. task_attachment_settings: title: Task Thread Attachments content: > Configure settings for files attached to the <span class="doc-desc-title">description</span> field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.). page_title: title: è¦å ±å’Œé€šçŸ¥ content: > Alerts and Notices are automated email notifications sent to Agents when various task events are triggered. task_alert: title: New Task Alert content: > <p> Alert sent out to Agents when a new task is created. </p><p class="info-banner"> <i class="icon-info-sign"></i> This alert is not sent out if the task is auto-assigned. </p> links: - title: Default New Task Alert Template href: /scp/templates.php?default_for=task.alert activity_alert: title: New Activity Alert content: > Alert sent out to Agents when a new message is appended to an existing task. links: - title: Default New Activity Alert Template href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Task Assignment Alert content: > Alert sent out to Agents on task assignment. links: - title: Default Task Assignment Alert Template href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Task Transfer Alert content: > Alert sent out to Agents on task transfer between Departments. links: - title: Default Task Transfer Alert Template href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Overdue Task Alert content: > Alert sent out to Agents when a task becomes overdue based on SLA or Due Date. links: - title: Default Stale Task Alert Template href: /scp/templates.php?default_for=task.overdue.alert - title: 管ç†çš„ SLAs href: /scp/slas.php --- #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- #General Settings client_name_format: title: User Name Formatting content: > Choose a format for Users names throughout the system. Email templates will use it for names if no other format is specified. #Authentication settings client_session_timeout: title: 使用端å°è©±è¶…時 content: > 使用者在登入之å‰ã€è«‹é¸æ“‡æœ€å¤§çš„閒置時間（以分é˜ç‚ºå–®ä½ï¼‰ã€‚<br><br> 若您想ç¦ç”¨ <span class="doc-desc-title">使用者å°è©±è¶…時</span> 按 0. registration_method: title: 註冊é¸é … content: > <span class="doc-desc-title">註冊方法</span> 與 <span class="doc-desc-title">註冊所需</span> 兩者是使用者在入å£ç¶²ç«™èªªæ˜Žå°ä¸Šæ‰¾åˆ°ç™»å…¥æ–¹å¼ã€‚下é¢è¡¨æ ¼è§£é‡‹å…©ç¨®ç³»çµ±è¨ç½®æ–¹å¼ã€‚<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>註冊所需</th> <th>註冊方法</th> <th>çµæžœ</th></tr> <tr><td>No</td><td>公開</td> <td>é¼“å‹µè¨»å†Šä½†ç„¡é ˆè¦æ–° tickets</td></tr> <tr><td>是</td><td>公開</td> <td>註冊或是登入都需è¦æ–°tickets</td></tr> <tr><td>No</td><td>ç§äºº</td> <td>任何人都å¯ä»¥æ–°å»ºç¥¨ã€ä½†æ˜¯åƒ…有代ç†å•†å¯ä»¥æœ‰è¨»å†Šå¸³æˆ¶</td></tr> <tr><td>是</td><td>ç§äºº</td> <td>é™è¢«é‚€è«‹è€…å¯ä»¥æœ‰æ¬Šå˜å–</td></tr> <tr><td>ç„¡</td><td>ç¦ç”¨</td> <td>沒有人å¯ä»¥è¨»å†Šè³¬æˆ¶ã€å–®æ˜¯ä»»ä½•äººéƒ½å¯ä»¥æ–°å»ºæ–°ticket. <em>這是osTicket 在1.9期間到é‹ä½œå‰</em></td></tr> <tr><td>是</td><td>ç¦ç”¨</td> <td>é€éŽç¶²ç«™ç®¡åˆ¶ç¦ç”¨æ–° tickets</td></tr> </tbody></table> client_verify_email: title: è¦æ±‚é›»åéƒµä»¶é©—è‰ content: > ç¦ç”¨æ¤é¸é …，給您的使用者直接å˜å–到門票通éŽ"檢查機票狀態"登錄é é¢ä¸çš„用戶端的門戶。如果啟用了，（這是é è¨å€¼ï¼‰ï¼Œå°‡è¦æ±‚使用者收到一å°é›»å郵件，並跟隨連çµçš„é›»å郵件，查看這張票。<br><br>ç¦ç”¨é›»å郵件驗è‰å¯èƒ½æœƒå…許å”åŠ›å» å•† (如門票åˆä½œè€…) 冒充票æ“有者。 allow_auth_tokens: title: Enable Authentication Tokens content: > Enable this option to allow use of authentication tokens to auto-login users on ticket link click. --- #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- username: title: 帳號 content: > è«‹é¸æ“‡ä¸€å€‹å“¡å·¥<span class="doc-desc-title">使用者å稱</span>這是唯一<span class="doc-desc-title">æœå‹™ä¸å¿ƒ</span> email_address: title: é›»åä¿¡ç®± content: > 輸入一個回覆員工的電å郵件地å€<span class="doc-desc-title">è¦å‘Š&通知</span>從<span class="doc-desc-title">æœå‹™ä¸å¿ƒ</span> 0: <br><br> 1: å“¡å·¥èƒ½å¤ ä½¿ç”¨ä½¿ç”¨è€…å稱或是電å郵件地å€ç™»å…¥åˆ°å“¡å·¥æŽ§åˆ¶é »é“ welcome_email: title: æ¡è¿Žéƒµä»¶ content: > 寄é€å¸³æˆ¶å˜å–è¯çµçµ¦æ–°å°ˆå“¡ï¼Œä¸¦ç”±å°ˆå“¡è‡ªè¡Œè¨å®šå¯†ç¢¼ã€‚如果沒有勾é¸é€™å€‹é¸é …ï¼Œä½ å¿…é ˆå…ˆè¨å®šå¯†ç¢¼ä¸¦ä¸”通通知新工作æˆå“¡ç™»å…¥ç›¸é—œè³‡è¨Šã€‚ account_password: title: 帳號密碼 content: > <span class="doc-desc-title">管ç†è€…</span>,ä½ å¯ä»¥æ›´æ”¹å¯†ç¢¼ forced_password_change: title: 強制更改密碼 content: > å¦‚æžœä½ è¦å•Ÿç”¨æ–°å“¡å·¥æ–¼ä¸‹ä¸€æ¬¡ç™»å…¥æ™‚強制修改密碼 agents_signature: title: 員工簽å content: > è¨å®šç°½å檔，讓專員在回覆案件時å¯ä»¥é¸æ“‡ä½¿ç”¨ã€‚ account_status: title: 帳號狀態 content: > 如果狀態<span class="doc-desc-opt">鎖定</span>將無法登入到支æ´ç³»çµ± assigned_group: title: 分é…群組 content: > é¸æ“‡å°ˆå“¡çš„所屬的<span class="doc-desc-title">群組</span>，這會決定專員在<span class="doc-desc-title">支æ´ä¸å¿ƒ</span>ä¸æ‰€æ“有的權é™ã€‚ links: - title: 管ç†ç¾¤çµ„ href: /scp/groups.php primary_department: title: 主è¦éƒ¨é–€ content: > Choose the primary <span class="doc-desc-title">department</span> to which this Agent belongs and an effective <span class="doc-desc-title">Role</span>. links: - title: 管ç†éƒ¨é–€ href: /scp/departments.php primary_role: title: Primary Role content: > Choose the primary <span class="doc-desc-title">role</span> to which this agent belongs. primary_role_on_assign: title: Use Primary Role For Assignments content: > Enable this to fallback to the <span class="doc-desc-title">primary role</span> when this agent is assigned tickets and tasks outside of the <span class="doc-desc-title">primary department</span> and <span class="doc-desc-title">extended access</span> departments. Otherwise the agent will have view only access. daylight_saving: title: 冬令時光節約 content: > å•Ÿç”¨é€™å€‹åŠŸèƒ½ï¼Œå¦‚æžœä½ æƒ³å¤ä»¤æ™‚間自動發æ®ä½œç”¨åœ¨é€™å€‹å“¡å·¥çš„時å€ã€‚ limited_access: title: é™åˆ¶æ¬Šé™ content: > å‡å¦‚啟用æ¤åŠŸèƒ½ï¼Œå°ˆå“¡åªæœ‰ç›´æŽ¥åˆ†é…或通éŽåœ˜éšŠåˆ†é…案件的權é™ã€‚ directory_listing: title: 目錄顯示 content: > è‹¥è¦å°‡å°ˆå“¡åˆ—å…¥ <span class="doc-desc-title">員工目錄</span>，請啟用æ¤åŠŸèƒ½ã€‚ links: - title: å“¡å·¥ç›®éŒ„è¨ªå• href: /scp/directory.php vacation_mode: title: 休å‡æ¨¡å¼ content: > å¦‚æžœä½ è¦ä¿®æ”¹å“¡å·¥ç‹€æ…‹åˆ°<span class="doc-desc-opt">休å‡æ¨¡å¼</span>,這個員工ä¸èƒ½æŽ¥å—任何<span class="doc-desc-title">è¦å‘Š&通知</span>以åŠä¸èƒ½è¢«æŒ‡å®šä»»ä½•çš„事件 --- --- #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- type: title: é¡žåž‹ content: > 如果部門為ç§æœ‰ï¼Œéƒ¨é–€ç°½å檔案並ä¸æœƒåœ¨å›žè¦†æˆ–部門簽å檔上顯示。 dept_manager: title: éƒ¨é–€ç¶“ç† content: > 您å¯ä»¥é¸æ“‡ä¸€ä½å°ˆå“¡ç‚ºéƒ¨é–€ç¶“ç†ä¾†æŽ¥æ”¶è©²éƒ¨é–€è¨Šæ¯é€šçŸ¥ã€‚ 0: "Agents do not have to be members of the Department to be the Manager of the Department\n專員ä¸éœ€ç‚ºåœ¨è©²éƒ¨é–€æ‰å¯ç•¶éƒ¨é–€ç¶“ç†ã€‚" --- #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- groups: title: 群組 content: > 群組用來定義專員在支æ´ä¸å¿ƒçš„權é™ã€‚除了專員主è¦çš„部門，還å¯ä»¥å®šç¾©å…¶ä»–部門的å˜å–權é™ã€‚ status: title: 狀態 content: > 如果<span class="doc-desc-opt">ç¦ç”¨</span>，分é…至æ¤ç¾¤çµ„的專員會無法登入且無法接收部門æ醒 & 通知。 department_access: title: éƒ¨é–€æ¬Šé™ content: > é¸æ“‡ç¾¤çµ„æˆå“¡å…許å˜å–的部門。 --- #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- staff_members: title: 工作人員 content: > ä»¥ä¸‹è¡¨æ ¼é¡¯ç¤ºç¯©é¸å¾Œçš„çµæžœã€‚如果沒有è¨å®šç¯©é¸å€¼ï¼Œå‰‡åˆ†é 顯示所有<span class="doc-desc-title">專員</span>（工作人員）<span class="doc-desc-title">æˆå“¡</span>。拜訪以下é é¢ç€è¦½æ›´å¤šçµæžœã€‚ status: title: 狀態 content: > ç„¡è«–<span class="doc-desc-title">專員</span>是å¦éŽ–定ã€å•Ÿç”¨æˆ–å•Ÿç”¨ï¼ˆä¼‘çœ ï¼‰ï¼Œéƒ½é¡¯ç¤ºç»“æžœã€‚ --- #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- teams: title: 團隊 content: > 團隊å¯ä»¥ç”±ä¸€å€‹æˆ–兩個以上專員組æˆï¼Œç”¨ä¾†åˆ†é…諮詢。跨部門的æˆå“¡å¯ä»¥åœ¨åŒä¸€å€‹åœ˜éšŠè£¡ã€‚ status: title: 狀態 content: > 如果<span class="doc-desc-opt">ç¦ç”¨</span>，æ¤åœ˜éšŠå°‡ç„¡æ³•åˆ†é…諮詢，接收æ醒 & 關於上一次分é…的通知。 lead: title: 團隊主管 content: > 一個<span class="doc-desc-title">團隊</span>主管能准許誰能接å—<span class="doc-desc-title">è¦å‘Š&通知</span> links: - title: è¨å®šè¦ç¤ºèˆ‡é€šçŸ¥ href: /scp/settings.php?t=alerts assignment_alert: title: 分é…è¦å ± content: > ä½ å¯ä»¥é—œé–‰<span class="doc-desc-title">案件分é…è¦å‘Š</span>從案件分é…給團隊 links: - title: è¨å®šè¦ç¤ºèˆ‡é€šçŸ¥ href: /scp/settings.php?t=alerts members: title: 團隊æˆå“¡ content: > 從專員檔案é é¢è¨å®šåœ˜éšŠæˆå“¡ã€‚ links: - title: å“¡å·¥ç®¡ç† href: /scp/staff.php --- #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- signature: title: 工作人員 ç°½å列 content: | 建立工作人員的簽å檔是為了回應票單時使用。 這個簽å檔將會é¸æ“‡æ€§çš„出ç¾åœ¨å›žæ‡‰ç¥¨å–®çš„底部 type: title: 帳戶類型 content: | 最大管ç†è€…æ“有å˜å–管ç†å“¡ç‰ˆé¢çš„權é™ã€‚專員åªæœ‰ç®¡ç†æ¡ˆä»¶å’ŒçŸ¥è˜åº«çš„權é™ã€‚ group: title: 分é…群組 content: | 群組æˆå“¡å®šç¾©ç³»çµ±å·¥ä½œäººå“¡è¦å‰‡ã€‚請拜訪群組管ç†é é¢è¨å®šå·¥ä½œäººå“¡æ¬Šé™ã€‚ notes: title: 內部備註 content: | 發佈內部通知給工作人員；這個通知åªæœ‰ç®¡ç†å“¡å¸³æˆ¶çš„的工作人員å¯ä»¥çœ‹åˆ° --- #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #--- advanced: title: 進階é¸é … content: > 請縮å°æ‚¨çš„查詢æ¢ä»¶ã€‚一但您é¸ç”¨äº†é€²éšŽæœå°‹æ¢ä»¶é€²è¡ŒæŸ¥è©¢ï¼Œæ‚¨å¯ä»¥<span class="doc-desc-title">匯出 </span>查詢çµæžœã€‚ export: title: 匯出 content: > ä½ åœ¨è¦–åœ–ä¸åœ¨ CSV 檔ä¸ç•¶å‰çš„資料匯出。CSV 檔å¯è®€å–在試算軟體內（å³ï¼ŒMicrosoft Excelã€Apple Pagesã€OpenOfficeç‰ï¼‰ã€‚ --- #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. #--- notes: | Sent to an agent when a new task is created in the system. subject: | New Task Alert body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. #--- notes: | Sent to agents when a task is transfered to a department to which they are a member. subject: | Task #%{task.number} transfer - %{task.dept.name} body: | <h3>Hi %{recipient.name},</h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been transferred to the %{task.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. #--- notes: | 當新訊æ¯äº‹ä»¶å·²æ–°å»ºæˆåŠŸæ–¼ç³»çµ±å…§ä¹‹å¾Œã€å°‡æœƒç™¼é€è¨Šæ¯çµ¦å·¥ä½œäººå“¡ã€‚這方å¼å¯ç¶“由電å郵件ã€ç¶²ç«™æˆ–是api. subject: | 新事件通知 body: | <h2>Hi %{recipient.name},</h2> New ticket #%{ticket.number} created <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. #--- notes: | Sent to agents when a ticket is transfered to a department to which they are a member. subject: | 案件編號 #%{ticket.number} 移轉 - %{ticket.dept.name} body: | <h3>Hi %{recipient.name},</h3> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been transferred to the %{ticket.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. #--- notes: | 新票券訊æ¯æœƒé€éŽä½¿ç”¨è€…發佈給工作人員。æ¤æƒ…å½¢æ˜¯å› ç‚ºä½¿ç”¨è€…ç”±ç³»çµ±æˆ–æ˜¯å®¢æœç¶²è·¯ç®¡æŽ§ç™¼ä½ˆçš„回復信件 subject: | 新訊æ¯é€šçŸ¥ body: | <h3><strong>Hi %{recipient.name},</strong></h3> New message appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> --- #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. #--- notes: | 當專員å¯è¢«å°ç«¯æŽˆæ¬Šæ–°å¢žæ¡ˆä»¶çš„ç‹€æ³ä¸‹ã€åŠç‚ºé€éŽé›»è©±æ–¹å¼ä»£ç‚ºè™•ç†ã€‚ subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> Our customer care team has created a ticket, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with the following details and summary: <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> If need be, a representative will follow-up with you as soon as possible. You can also <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> --- #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. #--- notes: | 當專員回覆å°ç«¯çš„事件。回覆僅能由專員æ“作。 subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div> --- #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. #--- notes: | 傳é€å·¥ä½œäººå“¡è¨Šæ¯åˆ†é…票券作æ¥. 分é…票券å¯ä»¥é€éŽç³»çµ±è‡ªå‹•åˆ†é…或是人工æ“作。使用 %{assigner} å¯ç²çŸ¥æ¤ç¥¨åˆ¸çš„分責。 subject: | 指定給您的案件 body: | <h3><strong>您好 %{assignee.name.first},</strong></h3> 案件編號<a href="%{ticket.staff_link}">#%{ticket.number}</a> å°‡æ¤æ¡ˆä»¶åˆ†é…給您的人員是 %{assigner.name.short} <br> <br> <table> <tbody> <tr> <td> <strong>ç”±</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>主旨</strong>: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br> <br> <hr> <div>è¦æŸ¥è©¢/回覆案件， è«‹ <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登入</span></a>到支æ´ç³»çµ±</div> <em style="font-size: small; ">您最å‹å–„的客戶支æ´ç³»çµ±</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> --- #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. #--- notes: | 當使用者發佈新訊時也會åŒæ¥å‚³é€è¨Šæ¯çµ¦ç™¼é€è€…。æ¤æƒ…å½¢æ˜¯å› ç‚ºä½¿ç”¨è€…ç”±ç³»çµ±æˆ–æ˜¯å®¢æœç¶²è·¯ç®¡æŽ§ç™¼ä½ˆçš„回復信件。 subject: | 訊æ¯ç¢ºèª body: | <h3><strong>親愛的 %{recipient.name.first},</strong></h3> 您的案件回覆 <a href="%{recipient.ticket_link}">#%{ticket.number}</a> 已在處ç†ä¸ <br> <br> <div style="color: rgb(127, 127, 127); "> %{company.name} 團隊敬上,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"><em>您å¯éš¨æ™‚線上查閱進度<a href="%{recipient.ticket_link}">點我</a></em> </div> --- #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. #--- notes: | 當有內部通知或是有專員å°æ¡ˆä»¶åšå›žè¦†ç‰å…§éƒ¨æ´»å‹•ï¼Œä¾¿ç™¼é€é€šçŸ¥çµ¦å…¨éƒ¨å°ˆå“¡ã€‚ subject: | 新的内部活動è¦å ± body: | <h3><strong>Hi %{recipient.name},</strong></h3> An agent has logged activity on ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Title</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system <br> <br> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> --- #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. #--- notes: | Sent to agents when a new message/note is posted to a task. This can occur if a collaborator or an agent responds to an email from the system or visits the web portal and posts a new message there. subject: | Task Activity [#%{task.number}] - %{activity.title} body: | <h3><strong>Hi %{recipient.name},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> --- #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message #--- notes: | Notice sent to collaborators on task activity e.g reply or message. subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a task in which you participate. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>You're getting this email because you are a collaborator on task #%{task.number}. To participate, simply reply to this email.</em> </div> --- #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. #--- notes: | Sent to agents when a task is assigned to them or the team to which they belong. Use %{assigner} to distinguish who made the assignment. subject: | Task Assigned to you body: | <h3><strong>Hi %{assignee.name.first},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been assigned to you by %{assigner.name.short} <br> <br> %{comments} <br> <br> <hr> <div>To view/respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> --- #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. #--- notes: | Sent to agents when a task transitions to overdue in the system. Overdue tasks occur based on the set due-date. subject: | Stale Task Alert body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> A task, <a href="%{task.staff_link}">#%{task.number}</a> is seriously overdue. <br> <br> We should all work hard to guarantee that all tasks are being addressed in a timely manner. <br> <br> Signed,<br> %{task.dept.manager.name} <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system. You're receiving this notice because the task is assigned directly to you or to a team or department of which you're a member.</div> <em style="font-size: small">Your friendly <span style="font-size: smaller" >(although with limited patience)</span> Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> --- #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message #--- notes: | 發é€é€šçŸ¥çµ¦æ¡ˆä»¶çš„åˆä½œè€…ï¼Œè§¸ç™¼åŽŸå› ç‚ºæ¡ˆä»¶æœ‰æ–°çš„å›žè¦†æˆ–è¨Šæ¯ã€‚ subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>親愛的 %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> 您所åƒèˆ‡çš„案件已經有新的進展。 </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>您會收到æ¤é€šçŸ¥å› 為您是æ¤æ¡ˆä»¶çš„åˆä½œè€… <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. 想è¦ç¹¼çºŒåƒèˆ‡è«‹å›žè¦†æœ¬ä¿¡ä»¶æˆ– <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >點我</a>å¯é–±è¦½æ¡ˆä»¶è©³ç´°å®Œæ•´å…§å®¹ã€‚</em> </div> --- #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created #--- notes: | 當事件建立åŠå…¬å‘Šå¾Œå³å‚³é€å®¢æˆ¶ç½é 訊æ¯å›žè¦†ã€‚ å¯ä½¿ç”¨åƒæ•¸ï¼š%{ticket.*}, %{response} subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following automatic reply <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> <div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope this response has sufficiently answered your questions. If you wish to provide additional comments or information, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> --- #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created #--- notes: | 當案件建立後發é€é€šçŸ¥çµ¦ä½¿ç”¨è€… subject: | 案件已列為處ç†ä¸ [#%{ticket.number}] body: | <h3><strong>親愛的 %{recipient.name.first},</strong></h3> <p> æ‚¨çš„æ¡ˆä»¶å·²è¢«å»ºç«‹ä¸”è¢«åˆ†é… #%{ticket.number}. 我們的專員將立å³ç‚ºæ‚¨è™•ç†ã€‚æ‚¨å¯ <a href="%{recipient.ticket_link}">線上查詢案件進度</a>。 </p> <br> <div style="color: rgb(127, 127, 127)"> %{company.name} 團隊敬上 <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>如果您想è¦è¿½åŠ 或æ供更多詳細的資訊，您å¯å›žè¦†æœ¬ä¿¡ä»¶æˆ– <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >登入到您的帳號</span></a>å¯æŸ¥é–±æ¡ˆä»¶è©³ç´°å®Œæ•´å…§å®¹ã€‚</em></div> --- #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. #--- notes: | 訊æ¯äº‹ä»¶è‹¥å·²éŽæœŸã€ç³»çµ±æœƒè‡ªå‹•å‚³é€é€šçŸ¥çµ¦å·¥ä½œäººå“¡ã€‚ 逾期ä½æœªè™•è£¡çš„事件訊æ¯ç™¼ç”ŸåŸºæ–¼å»ºç«‹è¨Šæ¯äº‹ä»¶çš„到期日，æœå‹™åˆç´„ä¸å·²æœ‰å…¶è¦ç¯„。 subject: | 逾期事件è¦å ± body: | <h3><strong>您好 %{recipient}</strong>,</h3> 訊æ¯äº‹ä»¶, <a href="%{ticket.staff_link}">#%{ticket.number}</a> 已經逾時已久. <br> <br> 我們盡最大的效率來ä¿è‰æœå‹™çš„å“質與實效的掌æ¡. <br> <br> ç°½å,<br> %{ticket.dept.manager.name} <hr> <div>請查閱您消æ¯äº‹ä»¶çš„回覆ã€è«‹ <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登入</span></a>進入事件支æ´ç³»çµ±. 您接ç²æ¤é€šçŸ¥ç”±æ–¼æ‚¨æ˜¯æœ¬è¨Šæ¯äº‹ä»¶åˆ†æ´¾éƒ¨é–€çš„æˆå“¡.</div> <em style="font-size: small">您å‹å¥½çš„ <span style="font-size: smaller" >(although with limited patience)</span>顧客æœå‹™ç³»çµ±</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> --- #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. #--- notes: | 當他們已經é”到最大的支æ´æ¡ˆä»¶å»ºç«‹æ•¸é‡é™åˆ¶å°‡ç™¼é€šçŸ¥çµ¦ä½¿ç”¨è€…。 æ¤é™åˆ¶å¯ç”±ç®¡ç†å“¡æŽ§åˆ¶å°é€²è¡Œèª¿æ•´ï¼Œä¸¦ä¸”是以電å信箱為é™åˆ¶åŸºæº–。 subject: | å·²é”到支æ´æ¡ˆä»¶å»ºç«‹é™åˆ¶ body: | <h3><strong>親愛的 %{ticket.name.first},</strong></h3> 您已經é”到最大案件申請數é‡ã€‚在新增其他案件å‰ï¼Œæ‚¨éœ€è¦å…ˆæœ‰å…¶ä»–案件çµæ¡ˆæ‰å¯ç¹¼çºŒæ–°å¢žæ¡ˆä»¶ã€‚想è¦è¿½åŠ æˆ–æ–°å¢žå…¶ä»–è©³ç´°è³‡è¨Šæ‚¨å¯ <a href="%{url}/tickets.php?e=%{ticket.email}">登入我們的支æ´ç³»çµ±</a>. <br> <br> æ„Ÿè¬æ‚¨<br/> --- #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email #--- notes: > 這個模æ¿å®šç¾©äº†é€šçŸ¥ï¼Œä¸€å€‹æŽ¥å…¥éˆè·¯ç™¼é€åˆ°ä»–們的電å郵件客戶端。票號碼和電å郵件地å€è§¸ç™¼æŽ¥å…¥éˆè·¯ã€‚ name: "案件 [#%{ticket.number}] 狀態查詢連çµ" body: > <h3><strong>您好 %{recipient.name.first},</strong></h3> <div> æ¡ˆä»¶æŸ¥è©¢é€£çµ æ¡ˆä»¶ç·¨è™Ÿ#%{ticket.number} è¦æ±‚已經由您授權於求助ä¸å¿ƒè™•ç† %{url}.<br /> <br /> è«‹ä¾å¾ªä»¥ä¸‹æ¥é©Ÿä¾†æŸ¥è©¢æ¡ˆä»¶ #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> 如果您 <strong>尚未æ出æ¤ç”³è«‹</strong> 請忽略與刪除æ¤ä¿¡ä»¶ã€‚您的帳戶ä»å®‰å…¨ä¸”並無人進入。帳戶並無列管也無é‡ç½®å¯†ç¢¼ã€‚有人å¯èƒ½éŒ¯èª¤è¼¸å…¥äº†é›»å郵件。<br /> <br /> --<br /> %{company.name} </div> --- #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. #--- notes: > 這個將修改å°ç«¯ç™»å…¥é é¢ã€‚ä»–å¯æœ‰åŠ©æ–¼å‘ŠçŸ¥å°ç«¯é—œæ–¼ç™»å…¥åŠè¨»å†Šç›¸é—œæ”¿ç–。 name: "登入到 %{company.name}" body: > 為了æ供更好的æœå‹™å“質，我們鼓勵我們的客戶è¦è¨»å†Šä¸€å€‹å¸³è™Ÿã€‚ --- #banner-staff.yaml #This is the initial message and banner shown on the staff login page #--- notes: > 這個內部訊æ¯å°‡é¡¯ç¤ºåœ¨å°ˆå“¡ç™»å…¥ç•«é¢ã€‚第一個欄ä½ä»¥ç´…色å—é¡¯ç¤ºåœ¨æœ€é ‚ç«¯ã€‚ name: "需è¦èº«ä»½é©—è‰" body: "" --- #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. #--- notes: > è½åœ°é 是指客戶門戶的åˆå§‹è¦–圖的內容。的模æ¿ä¿®æ”¹ä¸Šé¢çš„兩個éˆæŽ¥çœ‹åˆ°å…§å®¹<strong>建立新案件</strong>與<strong>查詢案件狀態</strong>。 name: ç³»çµ±é€²å…¥é¦–é¢ body: > <h1>æ¡è¿Žé€²å…¥æŠ€è¡“支æ´ä¸å¿ƒ</h1> <p>為了完善的支æ´èˆ‡æ›´ä½³çš„æœå‹™ï¼Œæˆ‘們建立æ¤ä¸€æ”¯æ´æœå‹™ç³»çµ±ï¼Œæ¯ä¸€æœå‹™çš„è¦æ±‚都會指派一個專有的號碼，å¯ä»¥è®“您在線上追蹤進度與回應。我們å°æ‚¨æ‰€æœ‰çš„æœå‹™è¦æ±‚都æ供有完整的å˜æª”與æ·å²ç´€éŒ„，æ出æœå‹™éœ€æ±‚å¿…é ˆæ供一個確實的電å信箱交。 </p> --- #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel #--- notes: | 當支æ´æ¡ˆä»¶ç³»çµ±é›¢ç·šæ™‚，å°ç«¯å°‡æœƒé¡¯ç¤ºé€™å€‹é›¢ç·šé é¢ name: 離線 body: | <div><h1> <span style="font-size: medium"> 支æ´æ¡ˆä»¶ç³»çµ±ç¶è·ä¸</span></h1> <p>æ„Ÿè¬æ‚¨èˆ‡æˆ‘們è¯ç¹«ã€‚</p><p>ç›®å‰å®¢æœè™•æ–¼ç¶è·ç‹€æ…‹ï¼Œè«‹ç¨å€™å†é€£ç·šé€²å…¥ã€‚</p></div> --- #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page #--- notes: > 這個範本為忘記密碼 <strong>忘記密碼</strong>的人。 name: "%{company.name} 支æ´æ¡ˆä»¶ç³»çµ±è¨ªå•" body: > <h3><strong>您好 %{user.name.first},</strong></h3> <div> é‡æ–°è¨å®šå¯†ç¢¼è¦æ±‚已經由您授權於求助ä¸å¿ƒè™•ç† %{url}.<br /> <br />若您發ç¾é€™æ˜¯èª¤é€è¨Šæ¯ã€è«‹å¿½ç•¥èˆ‡åˆªé™¤æ¤ä¿¡ä»¶ã€‚您的帳戶ä»å®‰å…¨ä¸”並無人進入。帳戶並無列管也無é‡ç½®å¯†ç¢¼ã€‚有人å¯èƒ½éŒ¯èª¤è¼¸å…¥äº†é›»å郵件。<br /> <br /> æ供的連çµå¯ä»¥è®“您登錄至求助ä¸å¿ƒä¸¦å¯å·²æ›´æ”¹å¯†ç¢¼ã€‚<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您å‹å¥½çš„å¯æˆ¶æ”¯æ´ç³»çµ±<br />%{company.name}</em></div> --- #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link #--- notes: > 該模æ¿å®šç¾©èª°é¸æ“‡ç™¼é€åˆ°å“¡å·¥çš„é›»å郵件 <strong>忘記密碼</strong>在工作人員的控制é¢æ¿ç™»éŒ„éˆæŽ¥é é¢ã€‚ name: "osTicket 工作人員密碼é‡è¨" body: > <h3><strong>您好 %{staff.name.first},</strong></h3> <div> é‡æ–°è¨å®šå¯†ç¢¼è¦æ±‚已經由您授權於求助ä¸å¿ƒè™•ç† %{url}.<br /> <br />若您發ç¾é€™æ˜¯èª¤é€è¨Šæ¯ã€è«‹å¿½ç•¥èˆ‡åˆªé™¤æ¤ä¿¡ä»¶ã€‚您的帳戶ä»å®‰å…¨ä¸”並無人進入。帳戶並無列管也無é‡ç½®å¯†ç¢¼ã€‚有人å¯èƒ½éŒ¯èª¤è¼¸å…¥äº†é›»å郵件。<br /> <br /> æ供的連çµå¯ä»¥è®“您登錄至求助ä¸å¿ƒä¸¦å¯å·²æ›´æ”¹å¯†ç¢¼ã€‚<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您å‹å¥½çš„å¯æˆ¶æ”¯æ´ç³»çµ±</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> --- #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. #--- notes: > 該模æ¿å®šç¾©ç™¼é€åˆ°å®¢æˆ¶ç«¯æ™‚，他們的帳戶已在客戶端門戶或代表其代ç†å‰µå»ºçš„é›»å郵件。æ¤é›»å郵件作為電å郵件地å€é©—è‰ã€‚在模æ¿å…§è«‹ä½¿ç”¨%{link}。 name: "æ¡è¿Žä¾†åˆ° %{company.name}" body: > <h3><strong>您好 %{recipient.name.first},</strong></h3> <div>我們已經為您建立了一個帳戶在我們的支æ´æ¡ˆä»¶ç³»çµ± %{url}.<br /> <br /> è«‹éµå¾ªä»¥ä¸‹é€£çµä»¥ç¢ºèªæ‚¨çš„帳戶和查詢案件狀態。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您最å¯é 的支æ´æ¡ˆä»¶ç³»çµ±<br /> %{company.name}</em> </div> --- #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. #--- notes: > 這個範本會在使用者完æˆè¨»å†Šå¾Œé¡¯ç¤ºã€‚這個範本功能是在告知使用者系統將會發é€ä¸€å°é›»å信箱確èªä¿¡å‡½ï¼Œéœ€è¦ä½¿ç”¨è€…點é¸ç¢ºèªä¿¡å‡½ï¼Œå¸³è™Ÿæ‰å¯è¢«å•Ÿç”¨åŠä½¿ç”¨è€…應該完æˆçš„下一個æ¥é©Ÿã€‚ name: "帳號註冊" body: > <div><strong>æ„Ÿè¬æ‚¨çš„註冊</strong><br/> <br /> 我們已經寄發帳號啟用信函。煩請您到您的電å信箱點é¸ç¢ºèªé€£çµæ‰å¯å•Ÿç”¨æ‚¨çš„帳號。 </div> --- #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel #--- notes: > æ¤ç¯„本定義了當專員帳號已建立，電å郵件通知（å¯é¸ï¼‰å°‡å‚³é€ä¸¦é€šçŸ¥å°ˆå“¡ã€‚ name: "æ¡è¿Žä¾†åˆ° osTicket" body: > <h3><strong>您好 %{recipient.name.first},</strong></h3> <div>我們已經為您建立了一個帳戶在我們的支æ´æ¡ˆä»¶ç³»çµ± %{url}.<br /> <br /> è«‹éµå¾ªä»¥ä¸‹é€£çµä»¥ç¢ºèªæ‚¨çš„帳戶和查詢案件狀態。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您最å¯é 的支æ´æ¡ˆä»¶ç³»çµ±<br /> %{company.name}</em> </div> --- #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets #--- notes: > 這個範本將告知使用者帳號已被啟用。這個é é¢æ‡‰è©²å‘ŠçŸ¥ä½¿ç”¨è€…已經註冊完æˆä¸”å¯é–‹å§‹ä½¿ç”¨ç³»çµ±æ‰€æœ‰åŠŸèƒ½ã€‚ name: "帳號已啟用ï¼" body: > <div><strong>æ„Ÿè¬æ‚¨è¨»å†Šå¸³æˆ¶ã€‚</strong>< br / > < br / > 您確èªæ‚¨çš„é›»å郵件地å€ä¸¦æˆåŠŸå•Ÿå‹•æ‚¨çš„帳戶。您å¯ä»¥ç¹¼çºŒæ‰“開一張新票或管ç†ç¾æœ‰æ¡ˆä»¶ã€‚ < br / > < br / > <em>您å‹å¥½çš„支æ´ä¸å¿ƒ</em> < br / > %{company.name}</div> --- #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. #--- notes: | 這個範本將顯示在當å°ç«¯æˆåŠŸé€å‡ºæ¡ˆä»¶æ™‚çš„â€æ„Ÿè¬é é¢â€ã€‚ name: æ„Ÿè¬æ‚¨ body: | <div>%{ticket.name} <br><br>æ„Ÿè¬æ‚¨èˆ‡æˆ‘們è¯çµ¡ã€‚<br><br>支æ´ç”³è«‹å·²æˆç«‹ã€æ”¯æ´å°ˆå“¡å°‡æœƒå„˜é€Ÿèˆ‡æ‚¨è¯ç¹«ã€‚</p><br><br>支æ´å°çµ„</div> --- #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator #--- deptId: 1 #support topicId: 1 #support name: OsTicket æŠ€è¡“æ”¯æ´ email: support@osticket.com source: 網é #notrans subject: osTicket 安è£æˆåŠŸ ï¼ message: | <p> Thank you for choosing osTicket. </p><p> Please make sure you join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on the latest news, security alerts and updates. The osTicket forums are also a great place to get assistance, guidance, tips, and help from other osTicket users. In addition to the forums, the osTicket wiki provides a useful collection of educational materials, documentation, and notes from the community. We welcome your contributions to the osTicket community. </p><p> If you are looking for a greater level of support, we provide professional services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. </p><p> If the idea of managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at <a href="https://supportsystem.com">https://supportsystem.com/</a> -- no installation required and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> Cheers, </p><p> -<br/> osTicket Team https://osticket.com/ </p><p> <strong>PS.</strong> Don't just make customers happy, make happy customers! </p> --- #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. #--- source: 網é #notrans name: OsTicket æŠ€è¡“æ”¯æ´ email: support@osticket.com subject: osTicket å‡ç´šæˆåŠŸ ï¼ message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://docs.osticket.com/en/latest/Developer%20Documentation/Changelog.html?highlight=notes) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> --- - #Canned response templates #--- isenabled: 1 title: OsTicket 是什麼 （範例說明）？ response: | osTicket 是一個廣泛使用的開放原始碼的支æ´æ¡ˆä»¶ç³»çµ±ï¼Œå°æ–¼æˆæœ¬è¼ƒé«˜å’Œè¤‡é›œçš„客戶支æ´ç³»çµ±è€Œè¨€æˆ‘們具備更強的優勢： 簡單〠輕巧〠å¯é 〠原始碼開放，web基礎和易於安è£å’Œä½¿ç”¨ã€‚ 0: | attachments: - name: osTicket.txt type: text/plain data: 如åŒç°¡æ˜“安è£çš„ç½é æ–æ»¾æ¨‚ï¼ - isenabled: 1 title: 範例 （與多樣å¼ï¼‰ response: | Hi %{ticket.name.first}, <br> <br> Your ticket #%{ticket.number} created on %{ticket.create_date} is in %{ticket.dept.name} department. 0: | --- - #event.yaml #Events initially inserted into the system. #--- id: 1 name: created description: - id: 0 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 25 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: --- - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea #--- id: 1 type: U #notrans title: è¯çµ¡è³‡è¨Š flags: 0 fields: - type: text #notrans name: email #notrans label: é›»åä¿¡ç®± sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: å…¨å sort: 0 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: 電話號碼 sort: 3 flags: 13057 - type: memo #notrans name: notes label: 內部備註 sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 0 type: T #notrans title: 案件詳細資訊 instructions: 請敘述您的å•é¡Œ notes: | æ¤è¡¨å–®å°‡æœƒé™„åŠ åœ¨äº‹ä»¶è³‡è¨Šä¸ã€‚您å¯ä»¥å°‡ä»»ä½•æ¬„ä½æ·»åŠ 到æ¤è¡¨å–®å’Œä»–們將å¯æ‡‰ç”¨åœ¨äº‹ä»¶è³‡è¨Šï¼Œå¯ä¸€èˆ¬æœå°‹èˆ‡é€²éšŽæœå°‹èˆ‡ç¯©é¸ã€‚ flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: å•é¡Œæ‘˜è¦ sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: å•é¡Œè©³ç´°è³‡è¨Š hint: æŸ¥è©¢äº‹ä»¶åŽŸå› çš„è©³ç´°è³‡è¨Šã€‚ sort: 0 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: 優先ç‰ç´š flags: 274609 sort: 3 - type: C #notrans title: å…¬å¸è³‡è¨Š instructions: 詳細資訊在電å信箱範例。 flags: 0 fields: - type: text #notrans name: name #notrans label: å…¬å¸å稱 sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: 網站 sort: 0 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: 電話號碼 sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: åœ°å€ sort: 4 flags: 12545 configuration: rows: 0 cols: 40 html: false length: 100 - type: O #notrans title: 機構資訊 instructions: 使用者機構的詳細資訊 flags: 0 fields: - type: text #notrans name: name #notrans label: å稱 sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: åœ°å€ sort: 0 flags: 13057 configuration: rows: 0 cols: 40 length: 100 html: false - type: phone name: phone label: 電話 sort: 3 flags: 13057 - type: text name: website label: 網站 sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: 內部備註 sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Task Details instructions: Please Describe The Issue notes: | This form is used to create a task. flags: 0 fields: - type: text #notrans name: title #notrans flags: 290993 sort: 1 label: 標題 configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 282867 sort: 0 label: 說明 hint: Details on the reason(s) for creating the task. --- - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields #--- name: osTicket fields: "address:| 1120 5th Street Alexandria, LA 71301 phone": (318) 290-3674 website: "https://osticket.com notes": '> Not only do we develop the software, we also use it to manage support for osTicket. Let us help you quickly implement and leverage the full potential of osTicket''s features and functionality. Contact us for professional support or visit our website for documentation and community support.' --- - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries #--- id: 1 flags: 0x01 name: 週一至週五上åˆ8點至下åˆ5點（包å«ç¾Žåœ‹å‡æœŸï¼‰ configuration: holidays: - 4 entries: - name: 星期一 repeats: æ¯é€± #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: 星期二 repeats: æ¯é€± #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 0 - name: 星期三 repeats: æ¯é€± #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: 星期四 repeats: æ¯é€± #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: 星期五 repeats: æ¯é€± #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 0 flags: 0x01 name: 24/7 entries: - name: æ¯æ—¥ repeats: æ¯æ—¥ #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: 工作日 repeats: 工作日 #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: 美國節å‡æ—¥ entries: - name: æ–°å¹´ repeats: 全年 #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: 馬ä¸Â·è·¯å¾·Â·é‡‘æ©ç´€å¿µæ—¥ repeats: 全年 #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: 亡兵紀念日 repeats: 全年 #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: 美國ç¨ç«‹æ—¥ï¼ˆ7月4日） repeats: 全年 #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: 勞工節 repeats: 全年 #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: 土著人民日 (哥倫布紀念日) repeats: 全年 #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 0 month: 10 - name: 退ä¼è»äººç¯€ repeats: 全年 #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 11 month: 11 - name: æ„Ÿæ©ç¯€ repeats: 全年 #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: è–誕節 repeats: 全年 #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 --- #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time #--- core: time_format: 'hh:mm a' date_format: 'MM/dd/y' datetime_format: 'MM/dd/y h:mm a' daydatetime_format: 'EEE, MMM d y h:mm a' default_priority_id: 0 enable_daylight_saving: 0 reply_separator: '— — 以上回覆分界線 — —' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 0 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 0 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 task_number_format: '#' task_sequence_id: 0 log_level: 0 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 --- - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. #--- id: 1 name: 支æ´å§“å signature: | 支æ´éƒ¨é–€ç°½ç½² ispublic: 1 flags: 0x0004 group_membership: 1 - id: 0 name: 銷售姓å signature: | éŠ·å”®å’Œå®¢æˆ¶ç®¡ç† ç°½ç½² ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: 資訊ç¶è· signature: | ç¶ä¿®éƒ¨ç°½ç½² ispublic: 0 flags: 0x0004 group_membership: 0 --- - #Default help topics installed for the system #Fields: #id - (int:optional) id number in the database #topic - (string) descriptive name of the help topic #flags - (bitmask: Active | Disabled | Archived) #ispublic - (bool:0|1) true or false if end users should be able to see the #help topic. In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) #--- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 0 forms: - 0 topic: 一般查詢 notes: | 有關產å“或æœå‹™å•é¡Œ - topic_id: 0 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 0 topic: æ„見回饋 notes: | 案件主è¦åŒ…å«éŠ·å”®åŠå¸³å‹™éƒ¨é–€ - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 0 forms: - 0 topic: å›žå ±å•é¡Œ notes: | 產å“〠æœå‹™æˆ–è¨å‚™ç›¸é—œçš„å•é¡Œ - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 0 topic: 訪å•å•é¡Œ notes: | å›žå ±ç„¡æ³•é€²å…¥è™•ç†è™›æ“¬æˆ–實際的資產 --- - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) #--- id: 1 name: "案件 #" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 0 name: "建立日期" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "主題" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "User Name" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "å„ªå…ˆé †åº" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "狀態" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "關閉日期" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 25 name: "è² è²¬äººå“¡" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "截æ¢æ—¥æœŸ" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "最後更新" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "部門" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "最後一æ¢æ¶ˆæ¯" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "上一次回應" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "團隊" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" --- - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #--- id: 1 name: Priority + Most Recently Updated columns: '["-cdata__priority","-lastupdate"]' - id: 0 name: Priority + Most Recently Created columns: '["-cdata__priority","-created"]' - id: 3 name: Priority + Due Date columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: 截æ¢æ—¥æœŸ columns: '["-est_duedate"]' - id: 5 name: Closed Date columns: '["-closed"]' - id: 6 name: 創建日期 columns: '["-created"]' - id: 7 name: Update Date columns: '["-lastupdate"]' --- - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks #--- id: 1 title: 處ç†ä¸ parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分é…給 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 0 title: 處ç†ä¸ parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分é…給 - id: 3 title: 已回覆 parent_id: 1 flags: 43 root: T sort: 0 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分é…給 - id: 4 title: 逾期 parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 9 bits: 1 sort: 9 width: 150 heading: 截æ¢æ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分é…給 - id: 5 title: 我的案件 parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部門 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Assigned to Me parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部門 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Assigned to Teams parent_id: 5 flags: 43 root: T sort: 0 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: å„ªå…ˆé †åº - column_id: 14 bits: 1 sort: 6 width: 160 heading: 團隊 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 25 parent_id: 0 title: 已關閉 flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 25 title: Today flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 25 title: Yesterday flags: 43 sort: 0 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 25 title: This Week flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 25 title: This Month flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 25 title: This Quarter flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 25 title: This Year flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: çµæŸæ—¥æœŸ - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: çµæ¡ˆäºº sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 --- - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - 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The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action #--- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | é›»å郵件黑å單的內部清單。請ä¸è¦åˆªé™¤ rules: - isactive: 1 what: email #notrans how: equal #notrans val: test@example.com #notrans actions: - sort: 1 type: reject #notrans --- - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. #--- id: 1 role_id: 1 flags: 1 name: ç…å馴ç¸å¸« notes: | 系統掌權者。開創元è€äº«æœ‰å®Œå…¨ä¸å—é™åˆ¶çš„到訪å„部門。 depts: - 1 - 0 - 3 - id: 0 role_id: 0 flags: 1 name: 大象æ¥è¡Œè€… notes: | 象牙塔居民 depts: - 1 - 0 - 3 - id: 3 role_id: 0 flags: 1 name: 跳蚤訓練員 notes: | 低階的工作人員 depts: - 1 - 0 - 3 --- - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #--- #Ticket statuses type: ticket-status #notrans name: 案件狀態 name_plural: 案件狀態 sort_mode: SortCol #notrans masks: 13 notes: | 案件狀態 properties: title: 案件狀態è¨å®š instructions: å¯è¨å®šæ¡ˆä»¶å±¬æ€§ flags: 0 fields: - type: state #notrans name: state #notrans label: 狀態 sort: 1 flags: 487665 configuration: prompt: 案件狀態 - type: memo #notrans name: description #notrans label: 說明 sort: 3 flags: 471073 configuration: rows: 0 cols: 40 html: false length: 100 configuration: handler: TicketStatusList --- #Default system data for ticket priorities #--- low: priority_id: 1 priority_desc: 低 priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 0 priority_desc: 普通 priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: 高 priority_color: "#FEE7E7" priority_urgency: 0 emergency: priority_id: 4 priority_desc: 緊急 priority_color: "#FEE7E7" priority_urgency: 1 --- - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #--- #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 id: 1 name: "一般案件" next: 1 padding: '0' increment: 1 flags: 1 - id: 0 name: "任務åºåˆ—" next: 1 padding: '0' increment: 1 flags: 1 --- - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) #--- id: 1 flags: 3 grace_period: 48 name: é è¨æœå‹™å±¤ç´šå”è°(SLA) 0: | --- - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) #--- flags: 0x01 name: 層級 I æ”¯æ´ notes: | 第 1 層支æ´ï¼Œè² 責與客戶的基本é‹ä½œ --- - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status #--- id: 1 name: 處ç†ä¸ state: open mode: 3 sort: 1 flags: 0 properties: description: > 處ç†ä¸... - id: 0 name: 已解決 state: closed mode: 1 sort: 0 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已解決的案件 - id: 3 name: 已關閉 state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > å·²çµæ¡ˆçš„案件。案件將å¯è¢«å®¢æˆ¶å’Œå“¡å·¥æŸ¥é–±ã€‚ - id: 4 name: å·²å°å˜ state: archived mode: 3 sort: 4 flags: 0 properties: description: > 案件åªå¯ç®¡ç†ï¼Œä½†ç„¡æ³•å†åº¦æŸ¥é–±ã€‚ - id: 5 name: 已刪除 state: deleted mode: 3 sort: 5 flags: 0 properties: description: > 個案æ£ç‰å¾…刪除。ä¸èƒ½æ‰“開處ç†ã€‚ /* Chinese initialisation for the jQuery UI date picker plugin. */ /* Written by Ressol (ressol@gmail.com). */ ( function( factory ) { if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } }( function( datepicker ) { datepicker.regional[ "zh-TW" ] = { closeText: "關閉", prevText: "<上個月", nextText: "下個月>", currentText: "今天", monthNames: [ "一月","二月","三月","四月","五月","å…月", "七月","八月","ä¹æœˆ","å月","å一月","å二月" ], monthNamesShort: [ "一月","二月","三月","四月","五月","å…月", "七月","八月","ä¹æœˆ","å月","å一月","å二月" ], dayNames: [ "星期日","星期一","星期二","星期三","星期四","星期五","星期å…" ], dayNamesShort: [ "週日","週一","週二","週三","週四","週五","週å…" ], dayNamesMin: [ "æ—¥","一","二","三","å››","五","å…" ], weekHeader: "週", dateFormat: "yy/mm/dd", firstDay: 1, isRTL: false, showMonthAfterYear: true, yearSuffix: "å¹´" }; datepicker.setDefaults( datepicker.regional[ "zh-TW" ] ); return datepicker.regional[ "zh-TW" ]; } ) ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.14 POT-Create-Date: 2020-04-28 14:39 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: zh_TW MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=1; plural=0; X-Crowdin-Project: osticket-official X-Crowdin-Language: zh-TW X-Crowdin-File: /1.14.x/LC_MESSAGES/messages.po Language-Team: Chinese Traditional PO-Revision-Date: 2020-04-28 14:49 ', '"1" is recommended if AJAX is not working' => '"1"建è°å¦‚æžœ AJAX ä¸èƒ½é‹ä½œ', '%1$d - %2$d of %3$d' => '%1$d - %2$d 之 %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => 'é€£çºŒå‡ºç¾ %1$d 次錯誤. å…許最大出錯次數為 %2$d 。', '%1$d of %2$d %3$s activated' => 'å•Ÿå‹•%3$s%2$dçš„%1$d', '%1$d of %2$d %3$s deleted' => '刪除%3$s%2$dçš„%1$d', '%1$d of %2$d %3$s disabled' => 'ç¦ç”¨%2$d%3$sçš„%1$d', '%1$d of %2$d %3$s enabled' => '啟用 %1$d ï¼ %2$d %3$s', '%1$d of %2$d %3$s made PRIVATE' => '%2$d %3$s çš„ %1$d 已更改為ç§æœ‰', '%1$d of %2$d %3$s made PUBLIC' => '%2$d %3$s çš„ %1$d 已更改為公共', '%1$d of %2$d %3$s removed' => '%2$d %3$s çš„ %1$d å·²åˆ é™¤', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d 之 %2$d %3$s 狀態改為 %4$s', '%1$d of %2$d selected tickets' => '%1$d 之 %2$d 被é¸å–', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) 登入 [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => 'ç«‹å³ %1$s è¯çµ¡æˆ‘們 %2$s ç²å¾— <u>迅速</u> å”助。', '%1$s Ticket #%2$s' => '%1$s 案件 #%2$s', '%1$s: Invalid data: %2$s' => '%1$s：無效資料：%2$s', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d 個已關閉案件', '%d FAQs matched your search criteria.' => '%d 個 FAQ 符åˆæ‚¨çš„æœå°‹æ¢ä»¶ã€‚', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d 案件處ç†ä¸', '%d minute' . "\0" . '%d minutes' => '%d分', '%s — Organization' => '%s — 組織', '%s (%d hours - %s)' => '%s (%d å°æ™‚-%s)', '%s - Relax!' => '%s - 放輕鬆ï¼', '%s - access link sent to your email!' => '%s已寄啟用連çµè‡³æ‚¨çš„ä¿¡ç®±', '%s <%s> will longer have access to the ticket' => '%s <%s> 將無法å†æœ‰æ¬Šé™ç´¢å–æ¤æ¡ˆä»¶', '%s Note' => '%s 說明', '%s Tickets' => '%s 案件', '%s added as a collaborator' => '%s新增為å”åŒåˆä½œè€…', '%s assigned to this organization will be orphaned.' => '%s 分é…至æ¤çµ„織將被å¤ç«‹ã€‚', '%s does not have any tickets' => '%s 沒有任何案件', '%s is a required field' => '%s 是必填的欄ä½', '%s is already a collaborator' => '%s 已經是å”åŒä½•ä½œè€…', '%s is required' => 'éœ€è¦ %s', '%s logged in [%s], via %s' => '登入 [%s]ï¼Œé€šéŽ %s%s', '%s logged out [%s]' => '%s 登出 [%s]', '%s or greater' => '%s 或更大', '%s or later' => '%s 或更新', '%s status changed to %s' => '%s ç‹€æ…‹æ”¹è®Šæˆ %s', '%s: %s: Field not defined' => '%s: %s: 欄ä½æœªå®šç¾©', '%s: Call to non-existing function' => '%s: å°éžç¾æœ‰å‡½æ•¸çš„通話', '%s: Call to undefined function' => '%s: 無法定義函數通話', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: è§£æž SQL 架構出錯ï¼å°‹æ±‚開發者幫助 (#4)', '%s: Field must have `variable` set to be imported' => '%s：欄ä½å¿…é ˆåŒ…å«ã€Œè®Šæ•¸ã€è¨ç½®ç‚ºåŒ¯å…¥', '%s: Invalid or unknown' => '%s：無效或未知', '%s: Poorly encoded base64 data' => '%s: base64 資料編碼ä¸ä½³', '%s: Reply posted successfully' => '%s：回覆已æˆåŠŸç™¼å¸ƒ', '%s: Reverse does not specify any constraints' => '%s：åå‘未指定任何é™åˆ¶', '%s: Unable to process cleanup file' => '%s：無法處ç†æ¸…除檔案', '%s: Unable to retrieve template' => '%s：無法å–得模æ¿', '%s: Unexpected data received in API request' => '%s: 收到æ„外的資料 API 請求ä¸', '%s: Unknown or invalid' => '%s：未知或無效', '%s: Unknown or invalid %s' => '%s：未知或無效 %s', '%s: Unknown or invalid ID.' => '%s 未知或ä¸æ£ç¢ºçš„ ID', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s：未知或無效架構簽å (%s .. %s)', '(0 to disable)' => '（0，則ç¦ç”¨ï¼‰', '(Default)' => '（é è¨å€¼ï¼‰', '(Enter a key). Value selected from the list initially' => '（輸入一個éµï¼‰ã€‚從åˆå§‹åˆ—表ä¸é¸æ“‡å€¼', '(Five characters min)' => '（最少五個å—元）', '(Latest)' => '（最新）', '(Override global setting)' => '（變更全域è¨å®šï¼‰', '(chars)' => '(å—å…ƒ)', '(disabled)' => '（ç¦ç”¨ï¼‰', '(enabled by default)' => '（é è¨æƒ…æ³ä¸‹å•Ÿç”¨ï¼‰', '(faster performance)' => '（更快的效能）', '(for HTML email processing)' => '（用於 HTML é›»å郵件處ç†ï¼‰', '(for XML API)' => '(XML API用)', '(in-use and default template sets cannot be disabled)' => '（無法åœç”¨ä½¿ç”¨ä¸å’Œé è¨çš„模æ¿é›†åˆï¼‰', '(in-use)' => '(使用ä¸)', '(internal)' => '（內部用）', '(optional)' => '（å¯é¸ï¼‰', '(publish)' => '（已發布）', '(retired)' => '（退休）', '(root)' => '(æ ¹ç›®éŒ„)', '(rows)' => '(è¡Œ)', '(truncated)' => '（已截çŸï¼‰', '(type not set)' => '（類型未è¨å®šï¼‰', '-- As Entered --' => '-- 如輸入所示 --', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>æ¡è¿Žå›žä¾† %s</b>ï¼æ‚¨å·²è¢«åˆ—為“休å‡ä¸â€ï¼Œè«‹å‘ŠçŸ¥ç®¡ç†è€…您已回æ¥ã€‚', '<strong>Disable</strong> new ticket auto-response' => '<strong>åœç”¨</strong> 新案件自動回應', '<strong>Disable</strong> overdue alerts notices.' => '<strong>åœç”¨</strong>近期æ醒通知。', '<strong>Stop</strong> processing further on match!' => '<strong>åœæ¢</strong>繼續比å°ã€‚', 'A collaborator' => '一ä½å”åŒåˆä½œè€…', 'A confirmation email has been sent' => '已發é€ç¢ºèªé›»å郵件', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => '啟用æ¤åŠŸèƒ½ç™¼é€ä¸€æ¬¡æ€§é€šçŸ¥ï¼Œç•¶ä½¿ç”¨è€…é”到未完æˆæ¡ˆä»¶æ•¸é‡çš„最大å…許值。', 'A page currently in-use CANNOT be disabled!' => 'ç›®å‰ç¶²é é©ç”¨ä¸ã€ä¸èƒ½è¢«ç¦ç”¨ ï¼', 'A password reset email was sent to the email on file for your account. Follow the link in the email to reset your password.' => 'å·²å‘您帳號的å˜æª”é›»å郵件地å€ç™¼é€ä¸€å°å¯†ç¢¼é‡ç½®é›»å郵件。éµå¾ªé›»å郵件ä¸çš„連çµä»¥é‡ç½®æ‚¨çš„密碼。', 'API' => 'API', 'API Calls' => 'API 呼å«', 'API Error' => 'API 錯誤', 'API Key' => 'API 金鑰', 'API Key is auto-generated. Delete and re-add to change the key.' => '自動產生 API 金鑰。刪除和é‡æ–°æ–°å¢žä»¥æ›´æ”¹é‡‘鑰。', 'API Keys' => 'API 金鑰', 'API Unexpected Data' => 'API æ„料之外的資料', 'API key not authorized' => '未授權的 API 金鑰', 'API key not found/active or source IP not authorized' => 'API 金鑰 ä¸ Found/Active æˆ–æœªæŽˆæ¬Šçš„æº ip ä½å€', 'Abbrev' => '縮寫', 'About this osTicket Installation' => '關於 osTicket 安è£', 'Accept All Emails' => '接å—所有的電å郵件', 'Accept Email Collaborators' => '接å—é›»å郵件的åˆä½œè€…', 'Accept email from unknown Users' => '接å—未知用戶的電å郵件', 'Access' => '權é™', 'Access Credentials' => 'éš±ç§è³‡æ–™', 'Access Denied' => 'å˜å–被拒', 'Access Denied. Contact Admin' => 'å˜å–拒絕。請è¯çµ¡ç®¡ç†å“¡', 'Access Denied. Contact your help desk administrator to have an account registered for you' => '拒絕å˜å–。請è¯çµ¡å¦³çš„ help desk 管ç†è€… åŽ»å¹«ä½ è¨»å†Šä¸€å€‹ 帳號 。 ', 'Access Denied. IP %s' => '訪å•è¢«æ‹’絕。IP %s', 'Access Denied. Possibly invalid ticket ID' => '訪å•è¢«æ‹’絕。å¯èƒ½æ˜¯æ¡ˆä»¶ç·¨è™Ÿæœ‰èª¤', 'Access denied' => '訪å•è¢«æ‹’絕', 'Access denied. Contact admin if you believe this is in error' => 'å˜å–拒絕。如果您確信系統錯誤，請è¯çµ¡ç®¡ç†å“¡', 'Account' => '帳號', 'Account Access' => '帳號權é™', 'Account Confirmed Page' => '帳號確èªé é¢', 'Account Flags' => '帳戶標示', 'Account Manager' => '客戶經ç†', 'Account Registration' => '帳號註冊', 'Account Type' => '帳戶類型', 'Account activation email sent to %s' => '帳號啟用電å郵件已發é€è‡³ %s', 'Account confirmation required' => '需è¦ç¢ºèªå¸³æˆ¶', 'Account is administratively locked' => '帳號由管ç†å“¡éŽ–定', 'Account is already confirmed' => '帳號已經驗è‰éŽäº†.', 'Account password reset email sent to %s' => '帳號密碼é‡ç½®é›»å郵件已發é€è‡³ %s', 'Action Denied. Ticket is locked by someone else!' => 'æ“作被拒絕。案件已被他人鎖定ï¼', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'æ“作被拒絕。您未被å…許分é…或é‡æ–°åˆ†é…案件。', 'Action denied. Contact admin for access' => 'å˜å–拒絕。請è¯çµ¡ç®¡ç†å“¡ç²å¾—權é™', 'Active' => '使用ä¸', 'Active (Registered)' => 'ä½¿ç”¨ä¸ ï¼ˆè¨»å†Šï¼‰', 'Add' => '新增', 'Add "Full Access" permission for the "Everyone" user' => '新增「所有å˜å–ã€æ¬Šé™çµ¦ã€Œæ¯ä½ã€ä½¿ç”¨è€…', 'Add Collaborator' => '新增å”åŒåˆä½œè€…', 'Add FAQ' => '新增 FAQ', 'Add Filter' => '新增篩é¸å™¨', 'Add Form' => '新增表單', 'Add Key' => '新增金鑰', 'Add List' => '新増清單', 'Add New' => '新增', 'Add New API Key' => '新增 API 金鑰', 'Add New Agent' => '新增專員', 'Add New Canned Response' => '新增ç½é 回覆', 'Add New Category' => '新增類別', 'Add New Custom Form' => '新增自動表單', 'Add New Custom List' => '新増自定義清單', 'Add New Department' => '新增部門', 'Add New Email' => '新增電å郵件', 'Add New Email Address to Ban List' => '新增電å郵件至å°éŽ–列表', 'Add New FAQ' => '新增常見å•é¡Œ', 'Add New Filter' => '新增篩é¸å™¨', 'Add New Help Topic' => '新增說明主題', 'Add New Organization' => '新增機構', 'Add New Page' => '新增é é¢', 'Add New Plugin' => '新增æ’件', 'Add New Response' => '新增回覆', 'Add New Role' => '新增角色', 'Add New SLA Plan' => '新增SLA計畫', 'Add New Sequence' => '新增åºåˆ—', 'Add New Team' => '新增團隊', 'Add New Template' => '新增模æ¿', 'Add New Template Set' => '新增範本', 'Add New User' => 'å¢žåŠ æ–°çš„ä½¿ç”¨è€…', 'Add Organization' => '新增機構', 'Add Page' => '新增é é¢', 'Add Plan' => '新增計畫', 'Add Response' => '新增回覆', 'Add Template' => '新增模æ¿', 'Add Topic' => '新增主題', 'Add User' => '新增使用者', 'Add a Language' => '新增語言', 'Add a form' => '新增一個表單', 'Add a separate field for the extension' => 'å¢žåŠ åˆ†æ©Ÿç¨ç«‹æ¬„ä½', 'Add new custom form section' => '新增自訂表å•éƒ¨åˆ†', 'Add to Organization' => '新增至組織', 'Add to all tickets from this organization' => '新增至æ¤çµ„織所有案件', 'Additional File Type Filters' => '其他文件類別篩é¸', 'Addressee (To and Cc)' => '收件者 （到和 Cc)', 'Admin' => '管ç†å“¡', 'Admin Dashboard' => '管ç†å“¡è³‡è¨Šç¸½è¦½', 'Admin Email' => '管ç†å“¡é›»å郵件', 'Admin Notes' => '管ç†å“¡ç†è¨˜', 'Admin Panel' => '管ç†å“¡ç‰ˆé¢', 'Admin User' => '管ç†è€…帳號', 'Admin\'s Email Address' => '管ç†è€…é›»å郵件地å€', 'Admin\'s first name' => '管ç†è€…åå—', 'Admin\'s last name' => '管ç†è€…姓æ°', 'Admin\'s login name. Must be at least three (3) characters.' => '管ç†å“¡ç™»å…¥åç¨±ã€‚å¿…é ˆåŒ…æ‹¬è‡³å°‘ 3 個å—元。', 'Admin\'s password. Must be five (5) characters or more.' => '管ç†å“¡å¯†ç¢¼ã€‚必须包å«è‡³å°‘ 5 個å—元或更多。', 'Admin\'s personal email address. Must be different from system\'s default email.' => '管ç†å“¡å€‹äººé›»å郵件地å€ã€‚å¿…é ˆå’Œç³»ç»Ÿé è¨é›»å郵件地å€ä¸åŒã€‚', 'Administratively Locked' => '管ç†è€…已鎖定', 'Advanced' => '進階é¸é …', 'Advanced Search' => '進階æœå°‹', 'Advanced Ticket Search' => '進階案件æœå°‹', 'After %d month' . "\0" . 'After %d months' => '在%d幾個月後', 'Agent' => '專員', 'Agent Assigned' => '專員已分é…', 'Agent Dashboard' => '專員資訊總覽', 'Agent Directory' => '專員通訊錄', 'Agent Excessive Logins' => '專員登入上é™', 'Agent Identity Masking' => '專員身份隱è—', 'Agent Login' => '專員登入', 'Agent Maximum File Size' => '專員最大檔案大å°', 'Agent Panel' => '專員界é¢', 'Agent Password Reset' => '專員密碼é‡è¨', 'Agent Session Timeout' => '專員Session Timeout', 'Agent Welcome Email' => '專員æ¡è¿Žé›»å郵件', 'Agent assigning the ticket' => '專員分é…案件', 'Agent logout' => '專員登出', 'Agent\'s ticket view link' => '員工的案件連çµ', 'Agents' => '專員', 'Agents (%d)' => '專員 (%d)', 'Alert' => 'æ醒', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => '通知專員關於案件內部活動，如內部備註或有其他專員回覆。', 'Alert sent to agents on stale or overdue tickets.' => '通知專員案件å³å°‡éŽæœŸæˆ–éŽæœŸ', 'Alert sent to agents on ticket assignment.' => '通知專員案件分é…。', 'Alert sent to agents on ticket transfer.' => '通知專員案件移轉。', 'Alert sent to agents, if enabled, on new ticket.' => '啟用æ¤åŠŸèƒ½é€šçŸ¥å°ˆå“¡æ–°æ¡ˆä»¶ã€‚', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => '啟用æ¤åŠŸèƒ½é€šçŸ¥å°ˆå“¡ï¼Œä½¿ç”¨è€…回覆至案件。', 'Alerts and Notices' => 'è¦å ±å’Œé€šçŸ¥', 'All' => '所有', 'All Categories' => '所有類別', 'All Departments' => '所有部門', 'All Help Topics' => '所有的說明主題', 'All Teams' => '所有團隊', 'All Tickets' => '所有案件', 'All logs' => '所有日誌', 'Allow Future Dates' => 'å…許未來的日期', 'Allow HTML input in this box' => 'å…許æ¤æ–¹æ ¼è¼¸å…¥ HTML', 'Allow Password Resets' => 'å…許密碼é‡è¨', 'Allow Reopen' => 'å…許é‡æ–°æ‰“é–‹', 'Allow entries into the future' => 'å…許未來的æ¢ç›®', 'Allow multiple selections' => 'å…許多é‡é¸å–', 'Allow tickets on this status to be reopened by end users' => 'å…許終端用戶é‡æ–°é–‹å•Ÿæ¤ç‹€æ…‹çš„案件', 'Alphabetical' => '按å—æ¯é †åºæŽ’列', 'Alphabetical (Reversed)' => '按å—æ¯åå‘é †åºæŽ’列', 'Alphabetically' => '按å—æ¯é †åº', 'Already in use system email' => '已為系統電å郵件', 'Already in-use as system email' => 'å·²åšç‚ºç³»çµ±é›»å郵件', 'An access link will be emailed to you.' => '我們將會把éˆçµä»¥é›»éƒµæ–¹å¼ç™¼çµ¦ä½ 。', 'Answer' => '回ç”', 'Answered' => '已回覆', 'Any' => '任何', 'Append' => 'è¿½åŠ ', 'Applications' => '應用程å¼', 'Applied cleanup script %s' => '使用清除指令碼 %s', 'Apply' => '申請', 'Applying updates to database stream: %s' => '應用更新至資料庫æµï¼š%s', 'Archive' => 'å°å˜', 'Archived' => 'å·²å°å˜', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => 'ä½ ç¢ºå®šè¦ <b>刪除</b> %1$s 從 <strong>%2$s</strong>?', 'Are you sure you want to <b>ban</b> %s?' => 'ä½ ç¢ºå®šä½ è¦<b>ç¦æ¢</b> %s？', 'Are you sure you want to <b>change</b> ticket owner to %s?' => 'ä½ ç¢ºå®šä½ è¦ <b>更改</b> %s 為案件æŒæœ‰è€…？', 'Are you sure you want to <b>disable</b> %s?' => 'ä½ ç¢ºå®šè¦<b>關閉</b>%s？', 'Are you sure you want to <b>disable</b> (lock) %s?' => '您是å¦ç¢ºå®šè¦<b>åœç”¨</b>（鎖定）%s？', 'Are you sure you want to <b>enable</b> %s?' => 'ä½ ç¢ºå®šè¦<b>啟用</b>%s？', 'Are you sure you want to <b>enable</b> (unlock) %s?' => '您是å¦ç¢ºå®šè¦<b>啟用</b>（解鎖）%s？', 'Are you sure you want to <b>remove</b> %s from ban list?' => 'ä½ ç¢ºå®šè¦å¾žé»‘åå–® <b>刪除</b> %s ？', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => 'ä½ ç¢ºå®šä½ è¦å¾ž<b>%s</b><b>å–消分é…</b> ？', 'Are you sure you want to DELETE %s?' => '是å¦ç¢ºå¯¦è¦åˆªé™¤ %s?', 'Are you sure you want to change the user\'s organization?' => 'ä½ ç¢ºå®šä½ è¦æ›´æ›ä½¿ç”¨è€…組織？', 'Are you sure you want to flag the ticket as <b>answered</b>?' => 'ä½ ç¢ºå®šè¦å°‡æ¤æ¡ˆä»¶æ¨™ç¤ºç‚º <b>已回覆</b>？', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => 'ä½ ç¢ºå®šè¦å°‡æ¤æ¡ˆä»¶æ¨™ç¤ºç‚º <b>未回覆</b>？', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => 'ä½ ç¢ºå®šè¦å°‡æ¤æ¡ˆä»¶æ¨™ç¤ºç‚º<font color="red"><b>é‡æœŸ</b></font>？', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => '您確定è¦é›¢é–‹å—Žï¼Ÿæ‚¨è¼¸å…¥çš„所有更改或訊æ¯éƒ½å°‡éºå¤±ï¼', 'Are you sure you want to make %s <b>private</b> (internal)?' => '您是å¦ç¢ºå®šè¦æ›´æ”¹ %s 為<b>ç§äºº</b>(內部)？', 'Are you sure you want to make %s <b>public</b>?' => '您是å¦ç¢ºå®šè¦æ›´æ”¹ %s 為<b>公眾</b>？', 'Are you sure you want to remove this attachment?' => '您是å¦ç¢ºå®šè¦åˆªé™¤æ¤é™„件？', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => '您確定è¦å¯„é€<b>密碼é‡ç½®é€£çµ</b>至<em>%s</em>？', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => '您確定è¦å¯„é€<b>帳戶啟用連çµ</b>至<em>%s</em>？', 'Assign' => '分é…', 'Assign To' => '分é…給', 'Assign tickets from this organization to the <em>Account Manager</em>' => '分é…æ¤çµ„織的案件給<em>客戶經ç†</em>', 'Assign/transfer comments' => '分é…/轉讓 è©•è«–', 'Assigned' => '已分é…', 'Assigned Agent / Team' => 'åˆ†é… å°ˆå“¡/團隊', 'Assigned Teams' => '分é…團隊', 'Assigned To' => '分é…給', 'Assigned/closing agent' => '分é…/çµæ¡ˆå°ˆå“¡', 'Assigned/closing team' => '分é…/çµæ¡ˆç¾¤çµ„', 'Assignee' => 'è² è²¬äººå“¡', 'Assignment Alert' => '分é…è¦å ±', 'Attachment Count' => '附件計數', 'Attachments' => '附件', 'Attachments (%d)' => '附件(%d)', 'Attachments Storage and Settings' => '附件儲å˜èˆ‡è¨å®š', 'Attempts' => '嘗試', 'Auth. token used for auto-login' => '使用自動登入驗è‰', 'Authentication' => '身份驗è‰', 'Authentication Backend' => '身份驗è‰å¾Œç«¯', 'Authentication Required' => '需è¦èº«ä»½é©—è‰', 'Authentication Sources' => '身份驗è‰', 'Author' => '作者', 'Auto Add Members From' => '自動新增æˆå“¡å¾ž', 'Auto Cron' => '自動計畫任務', 'Auto Detect' => '自動åµæ¸¬', 'Auto Refresh Rate' => 'è‡ªå‹•æ›´æ–°é »çŽ‡', 'Auto-Assignment' => '自動分é…', 'Auto-Response' => '自動回應', 'Auto-Response Email' => '自動回覆郵件', 'Auto-assign To' => '自動分é…', 'Automated Collaboration' => '自動åˆä½œ', 'Automatically add collaborators from email fields' => '自動從電å郵件欄ä½æ–°å¢žå”åŒåˆä½œè€…', 'Autoresponder' => '自動回復', 'Autoresponder Settings' => '自動回復è¨ç½®', 'Autoresponse sent to user, if enabled, on new ticket.' => '啟用æ¤åŠŸèƒ½ï¼Œæ–°æ¡ˆä»¶å°‡ç™¼é€è‡ªå‹•å›žè¦†è‡³ä½¿ç”¨è€…', 'Avatar' => 'é åƒ', 'Back To Index' => '返回索引', 'Back up the current database if you haven\'t done so already.' => '如果還沒備份，請備份目å‰çš„資料庫。', 'Backtrace' => '回溯', 'Bad data. Expected: %s' => '壞資料。é 期：%s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'ä¸å¥½çš„å‰ç¼€ã€‚å¿…é ˆåœ¨æœ«å°¾å¯«ä¸Šä¸‹åŠƒç·š (_)。例如，“ost_â€', 'Bad username' => 'ä¸å¥½çš„使用者å稱', 'Ban Email <%s>' => 'ç¦æ¢é›»å郵件 <%s>', 'Ban New Email' => '新增黑åå–®', 'Ban Status' => 'åœç”¨ç‹€æ…‹', 'Banlist' => '黑åå–®', 'Banned Email Addresses' => '被ç¦æ¢çš„é›»å郵件地å€', 'Banned Emails' => '被ç¦æ¢çš„é›»å郵件', 'Banned email — %s' => 'å·²ç¦æ¢çš„é›»å郵件 — %s', 'Base Variables' => '基礎變é‡', 'Basic Fields' => '基本欄ä½', 'Basic Information' => '基本資訊', 'Basic Installation Completed' => '基本安è£å·²å®Œæˆ', 'Be patient. The upgrade process will take a couple of seconds.' => 'ä¿æŒè€å¿ƒã€‚å‡ç´šéŽç¨‹å°‡æŒçºŒä¸€æ®µæ™‚間。', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => '開始å‰ï¼Œæˆ‘們會檢查您伺æœå™¨çš„è¨ç½®ä»¥ç¢ºä¿æ‚¨æ»¿è¶³é‹è¡Œæœ€æ–°ç‰ˆ osTicket 的最低è¦æ±‚。', 'Below is a summary of the database patches to be applied.' => '以下是應用於資料庫補ä¸çš„摘è¦', 'Below, you\'ll find some useful links regarding your installation.' => '请åƒè€ƒä»¥ä¸‹å®‰è£ç›¸é—œçš„連çµã€‚', 'Between' => '之間', 'Bind Agent Session to IP' => '將專員IP榜定Session', 'Bro, not sure how you got here!' => '朋å‹ï¼Œä¸ç¢ºå®šä½ 怎麼到這兒ï¼', 'Built' => '建置', 'Built-in Forms' => '內建自訂表單', 'CAPTCHA Text' => 'CAPTCHA æ–‡å—', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => 'å¯ä»¥æ–°å»ºç¥¨é¡ž<em>（XML/JSON/EMAIL）</em>', 'Can Execute Cron' => 'å¯ä»¥åŸ·è¡Œ Cron', 'Cancel' => 'å–消', 'Cancel Changes' => 'å–消更改', 'Canned Attachments' => 'ç½é 應ç”的附件', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => 'æ ¹æ“šæ–°æ¡ˆä»¶ç¯©é¸é…å°ï¼Œè‡ªå‹•å›žè¦†ç½é 訊æ¯çµ¦ä½¿ç”¨è€…。覆蓋「一般ã€çš„自動回覆。', 'Canned Response' => 'ç½é 應ç”', 'Canned Responses' => 'ç½é å¼æ‡‰ç”', 'Canned response is in use by email filter(s)' => 'ç½é 應ç”是用於在éŽæ¿¾é›»å信件上', 'Canned response settings' => 'ç½é 應ç”è¨å®š', 'Cannot compile this regular expression' => 'æ¤æ£è¦å¼ç„¡æ³•ç·¨è¯', 'Categories' => '類別', 'Category Description' => '類別說明', 'Category Listing' => '類別明細', 'Category Name' => '類別å稱', 'Category Type' => '類別狀態', 'Category already exists' => '類別已å˜åœ¨', 'Category description is required' => '請輸入類別æè¿°', 'Category does not have FAQs' => '類別沒有FAQs', 'Category is required' => '請輸入類別', 'Category name is required' => '請輸入類別', 'Change' => '更改', 'Change Owner' => '更改æŒæœ‰è€…', 'Change Password' => '變更密碼', 'Change Primary Department' => '變更主è¦éƒ¨é–€', 'Change Status' => '更改狀態', 'Change Tickets Ownership' => '更改案件所有權', 'Change User' => '更改使用者', 'Change permission of ost-config.php to remove write access as shown below.' => '如下所示，更改 ost-config.php 權é™ä»¥ç§»é™¤å¯«å…¥å˜å–。', 'Change user for ticket #%s' => '變更案件使用者 #%s', 'Check Ticket Status' => '案件狀態查詢', 'Check applicable API services enabled for the key.' => '請檢查啟用 API æœå‹™éµã€‚', 'Check one or more' => '檢查一個或多個', 'Checkbox' => 'é¸å–方塊', 'Choices' => 'é¸æ“‡', 'Choose maximum size of a single file uploaded to this field' => 'é¸æ“‡å–®ä¸€ä¸Šå‚³æª”案最大值', 'Claim' => 'èªé ˜', 'Claim on Response' => 'èªé ˜æ¡ˆä»¶', 'Cleaning up!...' => 'æ£åœ¨æ¸…ç†ä¸ï¼â€¦â€¦', 'Click on the category to browse FAQs or manage its existing FAQs.' => '按一下類別æµè¦½å¸¸è¦‹FAQs或管ç†å…¶ç¾æœ‰çš„FAQs。', 'Click on the category to browse FAQs.' => '點é¸æƒ³é–±è¦½çš„常見å•é¡Œè§£ç”類別。', 'Click on the file, select change permission, and then giving all permissions to the file.' => '點擊文件，é¸æ“‡æ›´æ”¹æ¬Šé™ï¼Œç„¶å¾Œçµ¦äºˆæ–‡ä»¶æ‰€æœ‰æ¬Šé™ã€‚', 'Click on the file, select change permission, and then remove write access.' => '點擊文件，é¸æ“‡æ›´æ”¹æ¬Šé™ï¼Œç„¶å¾Œç§»é™¤å¯«å…¥å˜å–。', 'Click on the title to edit.' => '按一下編輯標題', 'Click to create a new note' => '點一下å³å¯å»ºç«‹æ–°çš„備註', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => '按一下 <strong>儲å˜</strong> 將永久刪除與æ¤è¡¨å–®é—œè¯çš„資料', 'Client' => '用戶端', 'Client Quick Access' => '使用端快速å˜å–', 'Client interface is disabled and ONLY admins can access staff control panel.' => '用戶端介é¢è¢«ç¦ç”¨ï¼Œåªæœ‰ç®¡ç†å“¡å¯ä»¥å˜å–控制é¢æ¿çš„工作人員。', 'Close' => 'å·²çµæ¡ˆ', 'Close Date' => '關閉日期', 'Closed' => '已關閉', 'Closed By' => 'çµæ¡ˆäºº', 'Closed Tickets' => 'å·²çµæ¡ˆæ¡ˆä»¶', 'Collaborators' => 'CC', 'Collaborators (%d)' => 'å”åŒåˆä½œè€… (%d)', 'Commercial Support Available' => 'å¯æ供商æ¥æ”¯æ´', 'Company' => 'å…¬å¸', 'Company Information' => 'å…¬å¸è³‡è¨Š', 'Company Profile' => 'å…¬å¸è³‡è¨Š', 'Complete the form below to add a new organization.' => '完æˆä»¥ä¸‹è¡¨å–®å³å¯æ–°å¢žæ©Ÿæ§‹', 'Complete the form below to create a user account for <b>%s</b>.' => '填寫以下表單以建立 <b>%s</b> 使用者帳戶', 'Config' => 'è¨å®š', 'Config file permission' => 'é…置文件權é™', 'Config file rename required to continue!' => '需è¦é‡æ–°å‘½å文件以繼續ï¼', 'Configuration' => 'è¨å®š', 'Configuration file does NOT exist. Follow steps below to add one.' => 'é…置文件ä¸å˜åœ¨ã€‚éµå¾ªä»¥ä¸‹æ¥é©Ÿä»¥æ·»åŠ 一個文件。', 'Configuration file is not writable' => 'é…置文件ä¸å¯å¯«å…¥', 'Configuration file missing!' => 'é…置文件éºå¤±ï¼', 'Configuration file rename required!' => 'è¨å®šæª”案需è¦é‡æ–°å‘½åï¼', 'Configuration for deleted plugins CANNOT be recovered.' => '無法æ¢å¾©åˆ 除的æ’件é…置。', 'Confirm New Password' => '確èªæ–°å¯†ç¢¼', 'Confirm Password' => '確èªå¯†ç¢¼', 'Confirmation sent to user when a new message is appended to an existing ticket.' => '當案件有新訊æ¯æ™‚，發é€ç¢ºèªè¨Šæ¯çµ¦ä½¿ç”¨è€…。', 'Conflicts with system email above' => '為上述系统電å郵件è¡çª', 'Congratulations!' => 'æå–œï¼', 'Congratulations! osTicket upgrade has been completed successfully.' => 'æå–œï¼osTicket å‡ç´šå·²æˆåŠŸå®Œæˆã€‚', 'Contact Us' => 'è¯çµ¡æˆ‘們', 'Contact admin for such access' => 'è«‹è¯çµ¡ç®¡ç†å“¡å–得權é™', 'Contains' => '包å«', 'Content' => '內容', 'Continue' => '繼續', 'Copy Paste' => '複製 貼上', 'Copyright' => '版權所有', 'Correct any errors below and try again.' => 'ä¿®æ£éŒ¯èª¤ä¹‹å¾Œè«‹å†å˜—試。', 'Could not find or read this file' => '無法找到或讀å–æ¤æ–‡ä»¶', 'Cowardly refusing to remove or lock out the only active administrator' => '膽å°åœ°æ‹’絕刪除或鎖定唯一有效的管ç†å“¡', 'Cpanel' => 'Cpanel', 'Create' => '新增', 'Create Account' => '建立帳戶', 'Create Date' => '創建日期', 'Create Dept' => '新增部門', 'Create New Organization' => '新增機構', 'Create New Ticket' => '新增案件', 'Create New User' => '新增使用者', 'Create Team' => '建立團隊', 'Create Ticket' => '建立案件', 'Create a Password' => '建立密碼', 'Create an account' => '註冊新帳號', 'Created' => '建立日期', 'Created On' => '建立於', 'Cron Job' => 'Cron 作æ¥', 'Cron job executed' => 'Cron 作æ¥åŸ·è¡Œ', 'Current Password' => 'ç›®å‰å¯†ç¢¼', 'Current Status' => 'ç›®å‰ç‹€æ…‹', 'Current password is required' => '密碼為必è¦æ¬„ä½', 'Current ticket status (%s) does not allow the end user to reply.' => 'ç›®å‰æ¡ˆä»¶ç‹€æ…‹ (%s) ä¸å…許終端使用者回覆', 'Currently Installed Plugins' => '當å‰å®‰è£çš„æ’件', 'Currently selected user' => 'ç›®å‰é¸æ“‡çš„使用者', 'Custom' => '自訂', 'Custom (Regular Expression)' => '自訂 (æ£è¦å¼èªžæ³•)', 'Custom Forms' => '自動表單', 'Custom Lists' => '自訂清單', 'Custom lists are used to provide drop-down lists for custom forms.' => '使用自訂列表以æ供自訂表單下拉列表。', 'Customer Support System' => '客戶支æ´ç³»çµ±', 'DEBUG' => '除錯', 'Daily' => 'æ¯æ—¥', 'Dashboard' => '主é ', 'Database Information and Usage' => '資料庫訊æ¯å’Œä½¿ç”¨ç‹€æ³', 'Database Settings' => '資料庫è¨å®š', 'Database connection information' => '資料庫連接訊æ¯', 'Database doesn\'t exist' => '資料庫ä¸å˜åœ¨', 'Database name required' => '需è¦è³‡æ–™åº«å稱', 'Date' => '日期', 'Date Added' => '新增日期', 'Date Closed' => 'çµæŸæ—¥æœŸ', 'Date Created' => '建立日期', 'Date Format' => 'æ—¥æœŸæ ¼å¼', 'Date Installed' => '安è£æ—¥æœŸ', 'Date and Time' => '日期和時間', 'Date and Time Format' => 'æ—¥æœŸå’Œæ™‚é–“æ ¼å¼', 'Date and Time Options' => '日期和時間', 'Date created' => '建立日期', 'Date format is required' => 'è«‹è¼¸å…¥æ—¥æœŸæ ¼å¼', 'Datetime format is required' => 'è«‹è¼¸å…¥æ—¥æœŸæ™‚é–“æ ¼å¼', 'Day, Date and Time Format' => 'ä¸€å¤©ï¼Œæ—¥æœŸå’Œæ™‚é–“æ ¼å¼', 'Day, Datetime format is required' => '請輸入 æ—¥ã€æ—¥æœŸ æ™‚é–“æ ¼å¼', 'Debug logs' => '除錯日誌', 'Default' => 'é è¨å€¼', 'Default Alert Email' => 'é è¨é€šçŸ¥é›»å郵件', 'Default Department' => 'é è¨éƒ¨é–€', 'Default Department is required' => 'è«‹é¸æ“‡é è¨éƒ¨é–€', 'Default Email' => 'é è¨é›»å郵件', 'Default Help Topic' => 'é è¨çš„說明主題', 'Default Locale' => 'é è¨èªžè¨€', 'Default Log Level' => 'é è¨çš„日誌ç‰ç´š', 'Default MTA' => 'é è¨ MTA', 'Default Page Size' => 'é è¨é é¢å¤§å°', 'Default Paper Size' => 'é è¨ç´™å¼µå¤§å°', 'Default Priority' => 'é è¨å„ªå…ˆé †åº', 'Default SLA' => 'é è¨æœå‹™å±¤ç´šå”è°(SLA)', 'Default Signature' => 'é è¨ç°½å', 'Default Status' => 'é è¨ç‹€æ…‹', 'Default System Email' => '系統的é è¨é›»å郵件', 'Default Template Set' => 'é è¨çš„模æ¿', 'Default Thank-You Page' => 'é è¨å€¼ æ„Ÿè¬ä½ çš„é é¢', 'Default Ticket Number Format' => 'é è¨æ¡ˆä»¶ç·¨è™Ÿæ ¼å¼', 'Default Ticket Number Sequence' => 'é è¨æ¡ˆä»¶é †åº', 'Default Time Zone' => 'é è¨æ™‚å€', 'Default Timezone is required' => '請輸入時å€', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'é è¨çš„é›»å郵件地å€ã€å¦‚：support@yourcompany.com 之後您還å¯ä»¥å¢žåŠ 更多ï¼', 'Default email is required' => 'é è¨ä¿¡ç®±ç‚ºå¿…è¦æ¬„ä½', 'Default email only applies to outgoing emails without SMTP setting.' => 'é è¨é›»å郵件僅é©ç”¨æ–¼ç„¡éœ€ SMTP è¨ç½®çš„發é€é›»å郵件。', 'Default help topic must be set to active' => 'é è¨èªªæ˜Žä¸»é¡Œéœ€è¦è¢«è¨å®šç‚ºä½¿ç”¨ä¸', 'Default selection for this field' => '該欄ä½é è¨é¸é …', 'Definition' => '定義', 'Delete' => '刪除', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => '刪除 %1$s %2$s %3$s 和相關的附件åŠè³‡æ–™ã€‚', 'Delete %s' => '刪除 %s', 'Delete Category' => '刪除類別', 'Delete Draft' => '刪除è‰æ¡ˆ', 'Delete FAQ' => '刪除', 'Delete Organization' => '刪除機構', 'Delete Selected Entries' => '刪除é¸å®šçš„日誌', 'Delete Ticket' => '刪除案件', 'Delete User' => '刪除使用者', 'Delete emails' => '刪除電å郵件', 'Deleted' => '已刪除', 'Deleted data CANNOT be recovered, including any associated FAQs.' => '無法æ¢å¾©å·²åˆªé™¤çš„資料，包括任何相關è¯çš„FAQs。', 'Deleted data CANNOT be recovered, including any associated attachments.' => '無法æ¢å¾©å·²åˆªé™¤çš„資料，包括案件相關的附件。', 'Deleted data CANNOT be recovered, including any associated rules.' => '無法æ¢å¾©å·²åˆªé™¤çš„資料，包括任何相關è¯çš„è¦å‰‡ã€‚', 'Deleted data CANNOT be recovered.' => '無法æ¢å¾©å·²åˆªé™¤çš„資料。', 'Deleted organization CANNOT be recovered' => '刪除組織無法復原', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => '刪除案件後，包å«æ‰€ç›¸é—œçš„附件都會無法回復。', 'Deleted users and tickets CANNOT be recovered' => '刪除使用者和案件將無法復原', 'Department' => '部門', 'Department Email' => '部門電å郵件', 'Department Information' => '部門訊æ¯', 'Department Manager' => '部門經ç†', 'Department Members' => '部門æˆå“¡', 'Department Name (%s)' => '部門å稱 (%s)', 'Department Signature' => 'éƒ¨é–€ç°½ç« ', 'Department Signature (%s)' => '部門簽å (%s)', 'Department already exists' => '部門已經å˜åœ¨', 'Department is required' => '需è¦è¨å®šéƒ¨é–€', 'Department members only' => '僅é™ç¾¤çµ„æˆå“¡', 'Department selection is required' => 'å¿…è¦é¸æ“‡éƒ¨é–€', 'Department\'s Default' => '該部門的é è¨å€¼', 'Departments' => '部門', 'Departments with agents can not be deleted. Move the agents first.' => '無法刪除內å«å°ˆå“¡çš„部門，請先移動專員。', 'Description' => '說明', 'Diagnostic' => '測試', 'Disable' => 'åœç”¨', 'Disabled' => 'åœç”¨', 'Disabled — All users are guests' => 'ç¦ç”¨â€”所有人都是訪客', 'Disabling knowledge base disables clients\' interface.' => 'åœç”¨çŸ¥è˜åº«æœƒåœç”¨ç”¨æˆ¶ç«¯çŸ¥è˜åº«ä»‹é¢ã€‚', 'Dispatcher compile error. Function not callable' => '調度程å¼ç·¨è¯éŒ¯èª¤ã€‚通話功能無效', 'Display format' => 'é¡¯ç¤ºæ ¼å¼', 'Do Not Email Reply' => 'è«‹å‹¿é›»å郵件回覆', 'Do nothing <em>(not recommended)</em>' => '什麼也ä¸åš <em>（ä¸æŽ¨è–¦ï¼‰</em>', 'Does Not Contain' => 'ä¸åŒ…å«', 'Does Not Match Regex' => 'ä¸ç¬¦åˆé‹ç®—', 'Doing stuff!' => 'æ£åœ¨åšäº‹æƒ…ï¼', 'Don\'t just make customers happy, make happy customers!' => 'ä¸åªæ˜¯è¿Žåˆå®¢æˆ¶ï¼Œæˆ‘們çžè§£å®¢æˆ¶æ‰€éœ€ï¼Œè®“客戶全心滿æ„ï¼', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'ä¸è¦è®“技術å•é¡Œå½±éŸ¿æ‚¨çš„ osTicket 使用體驗。å–得指導和實作經驗的專家å”助解決特殊挑戰，並確ä¿æ‚¨çš„ osTicket é‹è¡Œé †æš¢ã€æ•ˆçŽ‡å’Œå®‰å…¨ã€‚%1$s çžè§£æ›´å¤šï¼%2$s', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => '別擔心ï¼æˆ‘們將æ請您撤銷安è£å¾Œå¯«å…¥æ¬Šé™', 'Done? Continue' => '是å¦å®Œæˆ? 繼續', 'Download' => '下載', 'Draft body not found in request' => '沒有找到è‰ç¨¿å…§å®¹', 'Drop Down' => '下拉é¸å–®', 'Drop files here or %s choose them %s' => '拖曳文件至æ¤è™•æˆ– %s é¸æ“‡ %s', 'Due Date' => '截æ¢æ—¥æœŸ', 'Due date can NOT be set on a closed ticket' => '無法è¨å®šå·²é—œé–‰æ¡ˆä»¶çš„截æ¢æ—¥æœŸ', 'Due date must be in the future' => '截æ¢æ—¥æœŸå¿…é ˆç‚ºæœªä¾†æ™‚é–“', 'Due date overrides SLA\'s grace period.' => '截æ¢æ—¥æœŸè¦†è“‹ SLA 寬é™æœŸã€‚', 'Dynamic Fields' => '動態欄ä½', 'ERROR' => '錯誤', 'Earliest' => '最早', 'Earliest date selectable' => '最早å¯é¸æ—¥æœŸ', 'Edit' => '編輯', 'Edit Category' => '編輯類別', 'Edit FAQ' => '編輯', 'Editing Ticket #%s' => '編輯案件 #%s', 'Email %s added to banlist' => 'é›»å郵件 %s å·²åŠ å…¥é»‘åå–®', 'Email (%s)' => 'é›»å郵件(%s)', 'Email Access Link' => 'é›»å郵件è¯çµ', 'Email Address' => 'é›»åä¿¡ç®±', 'Email Addresses' => 'é›»å郵件地å€', 'Email Diagnostic' => 'é›»å郵件測試', 'Email Fetching' => 'é›»å郵件æå–', 'Email Information and Settings' => 'é›»å郵件資訊和è¨å®š', 'Email Login Information' => 'é›»å郵件登入資訊', 'Email Meta-Data' => 'é›»å郵件ä¸ç¹¼è³‡æ–™', 'Email Name' => 'é›»å郵件å稱', 'Email Settings' => 'é›»å郵件è¨å®š', 'Email Settings and Options' => 'é›»å郵件è¨å®šå’Œé¸é …', 'Email Subject and Body' => 'é›»å郵件主旨和內文', 'Email Template Set' => 'é›»å郵件模æ¿', 'Email Template Sets' => 'é›»å郵件範本', 'Email Templates' => 'é›»å郵件範本', 'Email address added to ban list successfully' => 'é›»å郵件地å€å·²æˆåŠŸæ·»åŠ 至å°éŽ–列表', 'Email already exists' => 'å·²å˜åœ¨çš„é›»å郵件地å€', 'Email already in banlist' => 'é›»å郵件已列入黑åå–®', 'Email already in the ban list' => 'é›»å郵件已列入å°éŽ–列表', 'Email already in use by another agent' => '已有其他的專員使用æ¤é›»å郵件', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'é›»å信箱已被註冊，請å•æ‚¨è¦%1$s 登入 %2$s?å—Ž ？', 'Email already setup as system email' => 'é›»å信件已è¨å®šç‚ºç³»çµ±é›»å郵件。', 'Email already used as admin email!' => '這個信箱已被管ç†å…ƒä½¿ç”¨', 'Email attachments to the user' => 'é›»å郵件通知一åŒé™„帶案件回覆附件', 'Email in use by an agent' => '這個信箱已被專員使用', 'Email is assigned to another user' => 'é›»å郵件已指定給å¦ä¸€ä½¿ç”¨è€…', 'Email is in banlist! Must be removed before any reply/response' => 'é›»å郵件在黑åå–®ï¼å›žè¦†å‰å¿…é ˆå¾žé»‘åå–®ä¸ç§»é™¤', 'Email is in banlist. Must be removed to reply.' => 'é›»å郵件在黑åå–®ï¼å¿…é ˆå¾žé»‘åå–®ä¸ç§»é™¤ä»¥å›žè¦†ã€‚', 'Email is not in the banlist' => 'é›»å郵件ä¸åœ¨é»‘åå–®ä¸', 'Email loop detected' => 'åµæ¸¬åˆ°é›»å郵件迴圈', 'Email name required' => '需è¦é›»å郵件å稱', 'Email or Username' => 'é›»å信箱或帳號', 'Email removed from banlist' => 'é›»å郵件從黑åå–®ä¸ç§»å‡º', 'Email templates must define both "subject" and "body" parts of the template' => 'é›»å郵件模æ¿å¿…é ˆå®šç¾© "標題" å’Œ "內文" 部分', 'Emailed Tickets Priority' => 'é›»å郵件發é€Ticketsçš„å„ªå…ˆé †åº', 'Emails' => 'é›»å郵件', 'Emails Per Fetch' => 'æ¯è®€å–é›»å郵件次數', 'Enable' => '啟用', 'Enable Attachments' => '啟用附件', 'Enable CAPTCHA on new web tickets.' => '啟用CAPTCHAé©—è‰', 'Enable Canned Responses' => '啟用ç½é 回覆', 'Enable Knowledge Base' => '啟用知è˜åº«', 'Enabled' => '啟用', 'EndUser email address is not valid! Consider updating it before responding' => '終端使用者電å郵件ä¸åˆæ³•ï¼å»ºè°å›žè¦†å‰æ›´æ£', 'Ends With' => '以çµæŸ', 'Enter a number' => '輸入編號', 'Enter a phone number for the extension' => '請輸入電話的分機號碼', 'Enter a valid IP address' => '請輸入æ£ç¢ºçš„IP地å€', 'Enter a valid date' => '輸入有效日期', 'Enter a valid email address' => '輸入有效的電å郵件地å€', 'Enter a valid email domain, like domain.com' => '輸入有效的電å郵件網域，類似 domain.com', 'Enter a valid phone extension' => '請輸入æ£ç¢ºçš„分機號碼', 'Enter a valid phone number' => '請輸入æ£ç¢ºçš„電話號碼', 'Enter lock time in minutes' => '輸入鎖定時間', 'Enter one name and email address per line.' => 'æ¯è¡Œè¼¸å…¥ä¸€å€‹å§“å和電å郵件地å€ã€‚', 'Enter text shown on the image' => '請輸入圖片ä¸çš„æ–‡å—', 'Enter the text shown on the image.' => '輸入圖片ä¸é¡¯ç¤ºçš„æ–‡å—。', 'Enter valid numeric value' => '請輸入有效的數å—', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => '在下方表單å†æ¬¡è¼¸å…¥æ‚¨çš„使用者å稱或電å郵件地å€ï¼Œä¸¦æŒ‰ä¸‹<strong>登入</strong>進入您的帳戶和é‡ç½®å¯†ç¢¼ã€‚', 'Enter your username or email address below' => '請於下方輸入您的使用者å稱或電å信箱地å€', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => '在以下欄ä½ä¸å†æ¬¡è¼¸å…¥æ‚¨çš„使用者å稱和電å郵件地å€ï¼Œä¸¦æŒ‰ä¸‹<strong>發é€é›»å郵件</strong>按鈕以產生密碼é‡ç½®é€£çµï¼Œä¸¦ç™¼é€è‡³å˜æª”çš„é›»å郵件帳戶。', 'Entered date span is invalid. Selection ignored.' => '輸入的日期範åœç„¡æ•ˆã€‚é¸æ“‡å·²å¿½ç•¥ã€‚', 'Equal' => 'ç‰æ–¼', 'Error' => '錯誤', 'Error accessing SQL file %s' => 'Error accessing SQL file %s', 'Error occurred. Aborting...' => '出ç¾éŒ¯èª¤ï¼Œæ£åœ¨ä¸æ¢ä¸â€¦â€¦', 'Error parsing SQL schema' => 'Error parsing SQL schema', 'Error updating ticket status' => '錯誤 更新案件狀態', 'Errors' => '錯誤', 'Errors configuring your profile. See messages below' => '無法修改您的資料。請查閱以下訊æ¯', 'Every minute' . "\0" . 'Every %d minutes' => 'æ¯ %d 分é˜', 'Every plugin should be so easy to use.' => '所有æ’件應簡單易用。', 'Excessive errors processing emails for %1$s/%2$s. Please manually check the inbox.' => '%1$s/%2$s é›»å郵件處ç†éŒ¯èª¤éŽå¤šï¼Œè«‹æª¢æŸ¥ä¿¡ç®±ã€‚', 'Excessive failed login attempts' => 'éŽå¤šå¤±æ•—的登入嘗試', 'Excessive login attempts (%s)' => 'éŽåº¦çš„嘗試登入 (%s)', 'Excessive login attempts (user)' => 'éŽåº¦çš„登入嘗試 （用戶端）', 'Excessive login attempts by a user.' => 'éŽåº¦çš„登入嘗試的用戶端。', 'Excessive login attempts by an agent?' => '超éŽçš„次數是代ç†å•†åŸ·è¡Œçš„嗎？', 'Execution Order' => 'åŸ·è¡Œé †åº', 'Expandable Variables' => 'å¯æ“´å……之變數', 'Export' => '匯出', 'Ext' => '分機號碼', 'Extension' => '副檔å', 'F. Last' => 'åå 姓æ°', 'FAQ' => 'FAQ', 'FAQ Categories' => '常見å•é¡Œï¼ˆFAQs）目錄', 'FAQ answer is required' => '常見å•é¡Œéœ€è¦æœ‰è§£ç”', 'FAQ article' => '常見å•é¡Œæ–‡ç« ', 'FAQ category' => '常見å•é¡Œé¡žåˆ¥', 'FAQ category the question belongs to.' => 'FAQ 分類這å•é¡Œæ˜¯å±¬æ–¼ã€‚', 'FAQs' => '常見å•é¡Œ', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => '專員嘗試登入%s次', 'Failed login attempt (user)' => '失敗的登入嘗試 （用戶端）', 'Fetch Frequency' => '讀å–é »çŽ‡', 'Fetch interval required' => '需è¦å–å¾—é–“éš”', 'Fetch on auto-cron' => 'Fetch on auto-cron', 'Fetched Emails' => '讀å–é›»å郵件', 'Fetching Email via IMAP or POP' => 'é€šéŽ IMAP 或 POP 讀å–é›»å郵件', 'Fewest digits allowed in a valid phone number' => '有效電話號碼最少數å—', 'Field Configuration' => '欄ä½è¨å®š', 'Field has validation errors' => 'å—段出ç¾é©—è‰éŒ¯èª¤', 'Field variable name is not unique' => 'å—段變é‡å稱ä¸æ˜¯å”¯ä¸€çš„', 'Fields' => '欄ä½', 'File Import Error' => '文件匯入錯誤', 'File Upload' => '檔案上傳', 'File Upload Error' => '文件上傳錯誤', 'File is too large' => '檔案éŽå¤§', 'File size is too large' => '檔檔案太大', 'File type is not allowed' => 'æª”æ¡ˆæ ¼å¼é™åˆ¶', 'Filter' => '篩é¸', 'Filter Actions' => '篩é¸å™¨æ“作', 'Filter Name' => '篩é¸å™¨å稱', 'Filter Rules' => '篩é¸å™¨è¦å‰‡', 'Filter Status' => '篩é¸ç‹€æ…‹', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'æ ¹æ“šåŸ·è¡Œé †åºåŸ·è¡Œç¯©é¸ã€‚篩é¸å¯é‡å°ç‰¹å®šæ¡ˆä»¶ä¾†æºã€‚', 'First' => 'åå—', 'First L.' => 'åå 姓æ°', 'First Last' => '姓å', 'First M. Last' => 'åå ä¸é–“å 姓å', 'First Name' => 'å', 'First name is required' => '需è¦åå—', 'First name required' => '需è¦åå—', 'For EndUsers Only' => 'åªçµ¦çµ‚端使用者', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'è¦å–得完整和最新的指å—，åƒè¦‹ %1$s osTicket wiki %2$s', 'For details - please view %s or check your email.' => '若需詳細資訊，請檢視 %s 或檢查您的電å郵件。', 'Forgot My Password' => '忘記我的密碼', 'Forgot your login info? Contact Admin.' => '忘記您的登入資料？請è¯çµ¡ç®¡ç†å“¡ã€‚', 'Form Fields' => '表單欄ä½', 'Format' => 'æ ¼å¼', 'Forms' => '表單', 'Forms are used to allow for collection of custom data' => '表å•è¢«ç”¨ä¾†å…許收集自定數據', 'Free text shown in the form, such as a disclaimer' => '表單ä¸é¡¯ç¤ºçš„自由文å—，如å…責è²æ˜Ž', 'Frequently Asked Questions' => '常見å•é¡Œ', 'Friday' => '星期五', 'From' => '從', 'From Email' => 'é›»å信箱發é€è€…', 'Full Name' => 'å…¨å', 'General Inquiry' => '一般查詢', 'General Settings' => '主è¦è¨å®š', 'Get Professional Help' => 'å–å¾—å°ˆæ¥å”助', 'Getting ready!' => '準備就緒ï¼', 'Global setting - can be disabled at department or email level.' => '全域è¨ç½®-å¯ä»¥åœ¨éƒ¨é–€æˆ–é›»å郵件的級別åœç”¨ã€‚', 'Go!' => '開始', 'Good luck.' => 'ç¥æ‚¨å¥½é‹ã€‚', 'Grace Period' => '寬é™æœŸ', 'Grace Period (hrs)' => '寬é™æœŸå…§ (å°æ™‚)', 'Grace period required' => '需è¦å¯¬é™æœŸ', 'Guest' => '訪客', 'Guest Ticket Access' => '訪客案件查詢', 'Guest User' => '訪客', 'HTML' => 'HTML', 'Have an account with us?' => '已有帳號？', 'Header Spoofing' => '標題欺騙', 'Height' => '高度', 'Help Text' => '說明文å—', 'Help Topic' => '說明主題', 'Help Topic Information' => '說明主題的資訊', 'Help Topics' => '說明主題', 'Help text shown with the field' => '說明文å—與欄ä½ä¸€åŒé¡¯ç¤º', 'Help topic' => '說明主題', 'Help topic name is required' => '說明主題的å稱是必è¦çš„', 'Help topic selection is required' => 'é¸æ“‡èªªæ˜Žä¸»é¡Œæ˜¯å¿…é ˆçš„', 'Helpdesk Name' => '客æœä¸å¿ƒå稱', 'Helpdesk Name/Title' => '客æœä¸å¿ƒå稱', 'Helpdesk Status' => '客æœä¸å¿ƒ 狀態', 'Helpdesk URL' => '客æœä¸å¿ƒ URL', 'Helpdesk URL is required' => '請輸入支æ´ç³»çµ±é€£çµ', 'Helpdesk software - powered by osTicket' => '支æ´æ¡ˆä»¶ç³»çµ± ç”± osTicket æä¾›', 'Helpdesk title is required' => '請輸入支æ´ç³»çµ±å稱', 'Hide agent\'s name on responses.' => '回覆時隱è—專員姓å', 'Highly recommended for non western european language content' => '推薦å°æ–¼ä½¿ç”¨éžè¥¿æ–¹æ洲語言內容', 'Highly recommended for plugins and language packs' => '推薦å°æ–¼ä½¿ç”¨å¤–掛與語言包', 'Host' => '主機', 'Host name required' => '需è¦ä¸»æ©Ÿå稱', 'Host/userid combination already in use.' => '主機å稱或使用者 ID 已經被使用。', 'Hostname' => '主機å稱', 'Human Verification' => '自然人辨è˜', 'I\'d like to receive the following notifications' => '我想è¦æŽ¥æ‰‹ä»¥ä¸‹é€šçŸ¥', 'I\'m an agent' => '我是專員', 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.' => 'IMAPä¸å˜åœ¨ï¼Œè«‹ç¢ºèªPHPè¨å®šIMAP為啟用', 'IP' => 'IP', 'IP Address' => 'IP ä½å€', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => '如果範例é…置文件éºå¤±ï¼Œè¯·ç¢ºä¿ä¸Šå‚³â€œä¸Šå‚³â€æ–‡ä»¶å¤¾ä¸çš„所有文件或åƒè€ƒ%1$s安è£æŒ‡å—%2$s。', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'å¦‚æžœé€™æ˜¯ä½ ç¬¬ä¸€æ¬¡èˆ‡æˆ‘å€‘è¯çµ¡ï¼Œæˆ–ä½ å·²ç¶“å¤±åŽ»äº†æ¡ˆä»¶ç·¨è™Ÿï¼Œè«‹%s建立新的案件%s', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => '如果您需è¦æ›´é«˜éšŽçš„支æ´ï¼Œæˆ‘們æä¾›<u>å°ˆæ¥å®‰è£æœå‹™</u>å’Œä¿è‰å›žè¦†æ™‚間的商æ¥æ”¯æ´ï¼Œä»¥åŠæŽ¥è§¸æ ¸å¿ƒé–‹ç™¼åœ˜éšŠã€‚我們還å¯ä»¥å”助客製化 osTicket 系統，甚至開發新功能以滿足您的ç¨ç‰¹éœ€æ±‚。', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => '如果您確定是è¨å®šå‡ºéŒ¯ï¼Œè«‹æ›´æ›æœªä¿®æ”¹éŽçš„è¨å®šç¯„本å†æ¬¡å˜—試一次或是尋求技術支æ´ã€‚', 'If you experience any problems, you can always restore your files/database backup.' => '如果é‡åˆ°ä»»ä½•å•é¡Œï¼Œæ‚¨å¯ä»¥é‚„原文件ï¼è³‡æ–™åº«å‚™ä»½ã€‚', 'Image is too square. Upload a wider image' => '照片太方，請上傳較寬的照片', 'Import' => '匯入', 'Import Items' => 'åŒ¯å…¥é …ç›®', 'Import Remote User' => '匯入é 端使用者', 'Import Users' => '匯入使用者', 'Import a CSV File' => '匯入 CSV 文件', 'Improves performance creating and processing JSON' => 'æé«˜æ€§èƒ½å‰µå»ºå’Œè™•ç† JSON', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => '為了å‡ç´šè‡³æ¤ osTicket ç‰ˆæœ¬ï¼Œè³‡æ–™åº«è½‰ç§»æ˜¯å¿…é ˆçš„ã€‚æ¤å‡ç´šç¨‹å¼æœƒè‡ªå‹•æŽ¡ç”¨è‡ªä¸Šæ¬¡å‡ç´šå¾Œçš„資料庫補ä¸ã€‚', 'In-Use' => '使用ä¸', 'In-use template set cannot be disabled!' => '無法ç¦ç”¨ä½¿ç”¨ä¸çš„模æ¿è¨ç½®ï¼', 'Incoming Emails' => '接收電å郵件', 'Incoming message' => '收到的新訊æ¯', 'Incomplete client information' => '用戶資訊ä¸å®Œæ•´', 'Incomplete selection' => '未完æˆçš„é¸é …', 'Increment' => 'å¢žåŠ ', 'Indicate ticket source' => '顯示案件來æº', 'Indicate what to do with fetched emails' => '指示讀å–什麼電å郵件', 'Information' => '資訊', 'Initial response for the ticket' => '案件åˆå§‹å›žè¦†', 'Install' => '安è£', 'Install Now' => 'ç«‹å³å®‰è£', 'Install a new plugin' => '安è£æ–°å¤–掛', 'Installation Guide' => '安è£æ‰‹å†Š', 'Installed Language Packs' => '已安è£çš„語言包', 'Installing osTicket %s' => 'æ£åœ¨å®‰è£ osTicket %s', 'Instructions' => '說明', 'Internal' => '內部', 'Internal Activity Alert' => '內部活動æ醒', 'Internal Note' => '內部備註', 'Internal Notes' => '內部備註', 'Internal error occurred' => '發生內部錯誤', 'Internal list for email banning. Do not remove' => 'é›»å郵件黑å單的內部清單。請ä¸è¦åˆªé™¤', 'Internal note <em>(expandable)</em>' => '內部備註 <em>（å¯æ“´å±•ï¼‰</em>', 'Internal note posted successfully' => '内部通知已發布æˆåŠŸ', 'Internal notes viewable by all admins.' => 'åªæœ‰ç®¡ç†å“¡æ‰å¯æŸ¥çœ‹æ¤ç†è¨˜', 'Internal, Optional' => '內部，å¯é¸', 'Internal, Required' => '內部，必è¦', 'Invalid' => '無效', 'Invalid CSRF Token' => 'Invalid CSRF Token', 'Invalid CSRF token [%1$s] on %2$s' => 'Invalid CSRF token [%1$s] on %2$s', 'Invalid action' => '無效的動作', 'Invalid character in variable name. Please use letters and numbers only.' => '無效的變數åè²ã€‚請使用å—æ¯å’Œæ•¸å—。', 'Invalid check function: Must be callable' => 'Invalid check function: Must be callable', 'Invalid current password!' => '密碼錯誤', 'Invalid database port number' => '無效資料庫連接阜', 'Invalid date format - must be MM/DD/YY' => 'ç„¡æ•ˆæ—¥æœŸæ ¼å¼ï¼Œå¿…é ˆç‚º MM/DD/YY', 'Invalid due date' => '無效截æ¢æ—¥æœŸ', 'Invalid image file type' => 'åœ–ç‰‡é™„æª”æ ¼å¼éŒ¯èª¤', 'Invalid input' => '無效輸入', 'Invalid login' => '無效登入', 'Invalid login. Check %s settings' => '無效的登錄。請檢查 %s è¨å®š', 'Invalid match selection' => '無效的匹é…é¸é …', 'Invalid match type selection' => '無效的匹é…é¡žåž‹é¸é …', 'Invalid object: %s: Expected class' => 'Invalid object: %s: Expected class', 'Invalid or missing information' => '無效或éºå¤±è³‡è¨Š', 'Invalid or unknown archive folder!' => '無效或未知的儲å˜è³‡æ–™å¤¾ï¼', 'Invalid or unknown mail folder! >> %s' => '無效或未知的郵件資料夾ï¼>> %s', 'Invalid reset token' => '無效的Token Reset', 'Invalid reset token. Logout and try again' => 'Token錯誤。將登出，請é‡æ–°ç™»å…¥ã€‚', 'Invalid source given - %s' => 'ç„¡æ•ˆä¾†æº - %s', 'Invalid template set specified' => '指定的模æ¿è¨ç½®ç„¡æ•ˆ', 'Invalid ticket origin given' => '無效的案件來æº', 'Invalid user-id' => '無效的使用者 ID', 'Invalid user-id given' => '給出無效的使用者ID', 'It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => '看起來 <%s> æ£ç”¨æ–¼è½‰ç™¼æˆ–接收的電å郵件帳號，åŒæ™‚也用於用戶/系統帳戶。請修æ£æˆ–è¯çµ¡æŠ€è¡“支æ´çª—å£ã€‚', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'ç¶æŒ osTicket 最新版本很é‡è¦ã€‚將公告ã€å®‰å…¨æ›´æ–°å’Œè¦å‘Šç›´æŽ¥ç™¼é€çµ¦æ‚¨ï¼', 'Item Properties' => 'é …ç›®å±¬æ€§', 'John Doe' => 'John Doe', 'Keep me Updated' => '讓我ä¿æŒæ›´æ–°ç‹€æ…‹', 'Knowledge Base Settings and Options' => '知è˜åº«è¨ç½®å’Œé¸é …', 'Knowledge Base Status' => '知è˜åº«ç‹€æ…‹', 'Knowledgebase' => '知è˜åº«', 'Knowledgebase Settings' => '知è˜åº«è¨ç½®', 'Label' => '標籤', 'Label is required for custom form fields' => '自è¨è¡¨å–®å—段需è¦æ¨™ç±¤', 'Landing Page' => '登入é é¢', 'Language' => '語言', 'Last' => '姓æ°', 'Last Login' => '上次登入時間', 'Last Message' => '最後一æ¢æ¶ˆæ¯', 'Last Name' => '姓', 'Last Respondent' => '最後回覆者', 'Last Response' => '上一次回應', 'Last Updated' => '最後更新', 'Last Updated %s' => '最後更新 %s', 'Last month' => '上個月', 'Last name is required' => '需è¦å§“æ°', 'Last name required' => '需è¦å§“æ°', 'Last, First' => '姓æ°, åå', 'Latest' => '最新', 'Latest date selectable' => '最晚å¯é¸æ—¥æœŸ', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => '推出一個新的客戶æœå‹™å¹³å°å¯èƒ½æ˜¯ä¸€é …艱巨的任務。讓我們幫助您開始ï¼æˆ‘們æ供專æ¥çš„支æ´æœå‹™å¯ä»¥å”助您的組織è¨ç«‹ osTicket ä¸¦é †åˆ©é‹è¡Œã€‚', 'Leading text shown before a value is selected' => '在é¸æ“‡å€¼å‰çš„é è¨æ–‡å—', 'Learn More!' => '了解更多!', 'Legal' => 'Legal', 'Letter' => 'Letter', 'List Name' => '清單å稱', 'List of all recipient names' => '顯示所有收件者姓å', 'Listing Type' => '清單類型', 'Lists' => '清單', 'Loading ...' => '載入ä¸', 'Lock' => '鎖定', 'Lock denied!' => '鎖定拒絕ï¼', 'Locked' => '鎖定', 'Locked (Administrative)' => '已鎖定（管ç†è€…）', 'Locked (Pending Activation)' => '已鎖定（ç‰å¾…啟用）', 'Locked staff won\'t be able to login to Staff Control Panel.' => '已鎖定的人員無法登入到管ç†ä¸å¿ƒ', 'Log Date' => '日誌日期', 'Log In' => '登入', 'Log Level' => '日誌級別', 'Log Out' => '登出', 'Log Title' => '日誌標題', 'Log Type' => '日誌類型', 'Login With' => '登入', 'Login via email' => '使用電å郵件登入', 'Logos' => '圖示', 'Long Answer' => '長一點的回ç”', 'Looking for your other tickets?' => 'æƒ³æŸ¥çœ‹ä½ çš„å…¶ä»–æ¡ˆä»¶?', 'Lookup or create a user' => '尋找或新增使用者', 'Mail Box Protocol' => '郵件箱å”定', 'Mail Fetch Error' => 'æ“·å–郵件出錯', 'Mail Fetch Failure Alert' => '郵件擷å–失敗æ醒', 'Mail Fetcher' => '郵件擷å–程å¼', 'Mail Processing Exception' => '郵件處ç†ç¨‹åºç•°å¸¸', 'Mail fetcher cron call [%s]' => '郵件ç²å–程åºè‡ªå‹•è¨ˆç•«ä»»å‹™èª¿ç”¨ [%s]', 'Mailbox: %s | Error(s): %s' => 'é›»å信箱：%s | 錯誤：%s', 'Mailer Error' => '郵件程å¼éŒ¯èª¤', 'Make Internal' => 'è¨å®šå…§éƒ¨ä½¿ç”¨', 'Make Public' => 'è¨ç‚ºå…¬é–‹', 'Make the title short and clear.' => '使標題çŸå’Œæ¸…晰。', 'Malformed UTF-8 characters, possibly incorrectly encoded' => '異常的 UTF-8 å—元，編碼å¯èƒ½ä¸æ£ç¢º', 'Manage' => '管ç†', 'Manage Access' => '管ç†æ¬Šé™', 'Manage Account' => '管ç†å¸³æˆ¶', 'Manage Account Access' => '權é™ç®¡ç†', 'Manage Agents' => '管ç†ä»£ç†å•†', 'Manage Collaborators' => '管ç†å”åŒåˆä½œè€…', 'Manage Content' => '管ç†å…§å®¹', 'Manage FAQ Access' => 'ç®¡ç† FAQ 權é™', 'Manage Forms' => '表單管ç†', 'Manage Options' => '管ç†é¸é …', 'Manage Organization' => '管ç†æ©Ÿæ§‹', 'Manage Plugin' => '管ç†å¤–掛', 'Manage Sequences' => '管ç†åºåˆ—', 'Manage User' => '管ç†ä½¿ç”¨è€…', 'Manage Your Profile Information' => 'ç¶è·å€‹äººè³‡æ–™', 'Manager' => '經ç†', 'Manual upgrade required (ajax failed)' => '需è¦æ‰‹å‹•å‡çº§ï¼ˆajax 已失敗）', 'Manually' => '手動', 'Manually Sorted' => '手動排åº', 'Mark as Answered' => '標記為已回ç”', 'Mark as Overdue' => '標記為éŽæœŸ', 'Mark as Unanswered' => '標記為未回ç”', 'Marked overdue!' => '標記éŽæœŸï¼', 'Match All' => '符åˆæ‰€æœ‰', 'Match Any' => '符åˆä»»ä½•', 'Matches Regex' => '符åˆæ£å‰‡é‹ç®—å¼', 'Max Length' => '最大長度', 'Max allowed: %d' => '最大å…許: %d', 'Max open tickets (%1$d) reached for %2$s' => '%2$s å·²é”最大未完æˆæ¡ˆä»¶æ•¸ç›® (%1$d)', 'Maximum <b>Open</b> Tickets' => '最大 <b>處ç†ä¸</b> 案件', 'Maximum File Size' => '檔案最大容é‡', 'Maximum Files' => '最大檔案數é‡', 'Maximum Open Tickets Limit (%s)' => '最大處ç†ä¸æ¡ˆä»¶æ•¸é‡é™åˆ¶ (%s)', 'Maximum Page size' => '最大é é¢å¤§å°', 'Maximum emails required' => '需è¦æœ€å¤šé›»å郵件數', 'Maximum failed login attempts reached' => '嘗試登入失敗次數已é”上é™', 'Maximum open tickets (%1$d) reached for %2$s' => '%2$s 已經到é”最大"處ç†ä¸"案件數é‡(%1$d)', 'Maximum open tickets reached for %s.' => '%s 已到é”最大處ç†ä¸æ¡ˆä»¶æ•¸', 'Maximum stack depth exceeded' => '超éŽæœ€å¤§å †ç–Šæ·±åº¦', 'Me' => '自己', 'Members' => 'æˆå“¡', 'Message' => '訊æ¯', 'Message Posted Successfully' => 'å·²æˆåŠŸç™¼å¸ƒ', 'Message content is required' => '需è¦è¨Šæ¯å…§å®¹', 'Message required' => '請輸入內容', 'Message shown to user if the input does not match the validator' => '如果輸入值無法符åˆé©—è‰ï¼Œé¡¯ç¤ºè¨Šæ¯çµ¦ä½¿ç”¨è€…', 'Migrate to osTicket %s' => '轉移至 osTicket %s', 'Minimum length' => '最çŸé•·åº¦', 'Minimum requirements not met!' => 'ä¸ç¬¦åˆæœ€ä½Žè¦æ±‚ï¼', 'Minimum requirements not met! Refer to Release Notes for more information' => 'ä¸ç¬¦åˆæœ€ä½Žè¦æ±‚ï¼åƒè€ƒç™¼å¸ƒé€šçŸ¥ç²å–更多消æ¯', 'Missing or invalid data' => '資料éºå¤±æˆ–無效', 'Mobile Number' => '行動電話號碼', 'Monday' => '星期一', 'More' => '其他', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => '大多數主機使用“本地主機â€ä½œä¸ºæœ¬åœ°è³‡æ–™å“的主機å稱。如果本機主機故障，請檢查您的主機。php.ini ä¸çš„默èªç«¯å£è¨å®šæ˜¯å‡å®šçš„。', 'Move to folder' => '移動到資料夾', 'Mr. First M. Last Sr.' => 'Mr. åå—（ä¸é–“åï¼‰å§“æ° ï¼ˆå°Šç¨±ï¼‰', 'Mr. Last' => '先生 姓æ°', 'Multiselect' => '多é¸', 'Must be at least 6 characters' => 'å¿…é ˆåŒ…å«è‡³å°‘6個å—å…ƒ', 'Must be numeric value' => '需è¦æ˜¯æ•¸å€¼', 'My Account Profile' => '我的個人資料', 'My Profile' => '我的個人檔案', 'My Signature' => '我的簽å', 'MySQL Database' => 'MySQL 資料庫', 'MySQL Hostname' => 'MySQL 主機å稱', 'MySQL Password' => 'MySQL 密碼', 'MySQL Table Prefix' => 'MySql資料表å‰ç¶´', 'MySQL Username' => 'MySQL 使用者å稱', 'MySQL Version' => 'MySQL 版本', 'MySQL password associated with above user.' => '以上用户的相關 MySQL 密碼', 'MySQLi extension for PHP' => 'MySQLi 延伸套件用於 PHP', 'NO FAQs found' => '沒找到 FAQ', 'Name' => 'å稱', 'Name Expansion' => '姓åæ“´å¼µ', 'Name already exists' => 'å稱已經å˜åœ¨', 'Name already in use' => 'æ¤å稱已被使用', 'Name and Email' => '姓å和電å郵件', 'Name is required' => '需è¦å§“å', 'Name is too short. 3 chars minimum' => '姓å太çŸï¼Œè‡³å°‘三å—å…ƒ', 'Name of the database osTicket will use.' => 'osTicket 將使用的資料庫å稱。', 'Name required' => '需è¦å§“å', 'Need Help?' => '需è¦å¹«åŠ©ï¼Ÿ', 'Never Purge Logs' => 'æ°¸é ä¸æ¸…除日誌', 'New Activity Notice' => '新活動通知', 'New Internal Activity Alert' => '新的内部活動è¦å ±', 'New Internal Note' => '新增內部備註', 'New Message' => '新訊æ¯', 'New Message Alert' => '新訊æ¯é€šçŸ¥', 'New Message Auto-response' => '新訊æ¯è‡ªå‹•å›žæ‡‰', 'New Password' => '新密碼', 'New Response' => '新回應', 'New Sequence' => 'æ–°åºåˆ—', 'New Ticket' => 'æ–° Ticket', 'New Ticket Alert' => '新事件通知', 'New Ticket Auto-reply' => '新的票單自動回覆', 'New Ticket Auto-response' => '新的票單自動回應', 'New Ticket Notice' => '新案件通知', 'New Ticket Settings' => '新案件è¨å®š', 'New Ticket by Agent' => '由專員新增案件', 'New password MUST be different from the current password!' => '新密碼ä¸èƒ½èˆ‡èˆŠå¯†ç¢¼ç›¸åŒ', 'New password is required' => '需輸入新密碼', 'New ticket options' => '新增案件é¸é …', 'New tickets from the email address will be auto-rejected.' => '新的案件從æ¤é›»å信箱將被自動拒絕。', 'New tickets from the email address will be automatically rejected.' => '從電å郵件地å€æ‰€æ–°å¢žçš„案件將被自動拒絕。', 'News & Announcements' => 'æ–°èžã€&公告', 'No' => 'å¦', 'No API keys found' => '未找到 API 金鑰', 'No FAQ categories found!' => '找ä¸åˆ° FAQ 類別 ï¼', 'No SLA plans found' => '未找到SLA計畫', 'No agents found!' => '未找到代ç†!', 'No banned emails found!' => '未找到攔截的電å郵件ï¼', 'No banned emails matching the query found!' => '未找到符åˆæŸ¥è©¢æ¢ä»¶çš„已攔截郵件ï¼', 'No canned responses' => '沒有ç½é 應ç”', 'No custom lists defined yet — %s add one %s!' => '尚未定義自訂清單— %s 新增清單 %sï¼', 'No departments found!' => '査無部門ï¼', 'No emails found!' => '為找到電å郵件ï¼', 'No errors' => '無錯誤', 'No expiration' => 'æ°¸ä¸éŽæœŸ', 'No extra forms defined yet — %s add one! %s' => '尚未定義其他表單— %s 新增一個ï¼%s', 'No fields set up' => '無欄ä½è¨å®š', 'No filters found' => '未找到篩é¸å™¨', 'No help topics found' => '未找到說明主題', 'No limit' => 'ç„¡é™åˆ¶', 'No logs found' => '未找到日誌', 'No one (disable Alerts and Notices)' => '沒有人 (åœç”¨é€šçŸ¥èˆ‡æ示)', 'No organizations found!' => '未找到組織ï¼', 'No pages found!' => '未找到é é¢ï¼', 'No plugins installed yet — %s add one %s!' => '還未安è£æ’件— %s æ·»åŠ ä¸€å€‹%sï¼', 'No premade responses found!' => '未找到先å‰çš„回覆', 'No restrictions' => 'ç„¡é™åˆ¶', 'No such task' => '查無任務', 'No such ticket' => '查無案件', 'No teams found!' => '沒有找到團隊ï¼', 'No templates found!' => '未找到模æ¿', 'No thanks.' => 'ä¸å®¢æ°£~', 'No users found!' => '未找到使用者ï¼', 'No, Cancel' => 'ä¸æ˜¯ï¼Œå–消', 'None' => 'ç„¡', 'None (Disable Logger)' => 'ç„¡ (ä¸ä½¿ç”¨æ—¥èªŒè¨˜éŒ„)', 'None: Use PHP mail function' => '無： 使用 PHP 郵件功能', 'Not Equal' => 'ä¸ç‰æ–¼', 'Not all selected items were updated' => 'ä¸æ˜¯æ‰€æœ‰è¢«é¸ä¸çš„é …ç›®è¢«æ›´æ–°äº†', 'Not yet registered?' => '還沒註冊？', 'Note content is required' => '需è¦é€šçŸ¥å…§å®¹', 'Note details' => '詳細資訊', 'Note title - summary of the note (optional)' => '備註主旨 - 備註總çµ(éžå¿…è¦)', 'Notes' => '備註', 'Notes (%d)' => '備註 (%d)', 'Notes about the canned response.' => '關於æ¤ç½é 回覆的備註', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => 'ç„¡é ˆåŸ·è¡Œä»»ä½•æ“作ï¼ç³»ç»Ÿå·²å‡çº§è‡³<b>%s</b>，且無需應用待定補ä¸ã€‚', 'Nothing to do! System already upgraded to the current version' => '無需執行任何æ“作ï¼ç³»ç»Ÿå·²å‡çº§åˆ°æœ€æ–°ç‰ˆæœ¬', 'Notice sent to the user.' => '通知已發é€çµ¦ä½¿ç”¨è€…。', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => '啟用æ¤åŠŸèƒ½é€šçŸ¥ä½¿ç”¨è€…，專員代表他們（例如：電話）建立新案件。', 'Number' => '編號', 'Numeric value required (in hours)' => '需è¦æ•¸å€¼ï¼ˆä»¥å°æ™‚為單ä½ï¼‰', 'OK' => '確定', 'Offline' => '離線', 'Offline Page' => '離線時的é é¢', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => 'å†æ¬¡æ„Ÿè¬æ‚¨é¸æ“‡ osTicket 作為您的新客戶支æ´å¹³å°ï¼ ', 'Once again, thank you for choosing osTicket.' => 'å†æ¬¡æ„Ÿè¬æ‚¨é¸æ“‡ osTicket。', 'One Month' => '一個月', 'One Quarter' => '一å£ï¼ˆä¸‰å€‹æœˆï¼‰', 'One Week' => '一週', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'æ£åœ¨ä½¿ç”¨ä¸€å€‹æˆ–多個 %s，無法åœç”¨/åˆ é™¤ã€‚', 'One user' . "\0" . '%d users' => '%d 使用者', 'Online' => '使用ä¸', 'Only open tickets can be assigned' => 'åªå¯åˆ†é…處ç†ä¸æ¡ˆä»¶', 'Open' => '處ç†ä¸', 'Open Tickets' => '處ç†ä¸æ¡ˆä»¶', 'Open a New Ticket' => '建立新案件', 'Open tickets: %d' => '處ç†ä¸æ¡ˆä»¶: %d', 'Opened' => '已開啟', 'Optional' => 'å¯é¸', 'Optional internal note (recommended on assignment)' => 'å¯é¸çš„內部備註（分é…時建è°å¡«å¯«ï¼‰', 'Optional reason for deleting %s' => '刪除 %s çš„åŽŸå› ', 'Optional reason for status change (internal note)' => 'ç‹€æ…‹æ›´æ”¹å…§éƒ¨åŽŸå› ï¼ˆå¯é¸ï¼‰', 'Optional response to the above issue.' => 'å°ä¸Šè¿°å•é¡Œçš„éžå¿…è¦å›žæ‡‰ã€‚', 'Optional signature used on outgoing emails.' => 'å¯é¸ç°½å在傳出電å郵件時使用。', 'Optionally, choose acceptable file types.' => 'é¸æ“‡å¯æŽ¥å—文件類型（å¯é¸ï¼‰ã€‚', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => '輸入其他文件類型副檔å並用逗號分隔（例如：.doc, .pdf）（å¯é¸ï¼‰ã€‚', 'Options' => 'é¸æ“‡', 'Order' => '訂單', 'Order required' => '需è¦æŽ’åº', 'Organization' => '機構', 'Organization Account Manager' => '機構經ç†', 'Organization Data' => '機構資料', 'Organization ID must be specified for import' => 'å¿…é ˆæŒ‡å®šçµ„ç¹” ID 以進行匯入', 'Organization Lookup' => '尋找組織', 'Organization Members' => '組織æˆå“¡', 'Organization for %s' => '%s 組織', 'Organization with the same name already exists' => '已有相åŒåå—的組織', 'Organizations' => '組織', 'Original Message' => '原始內容', 'Other' => '其他', 'Other Variables' => '其他變數', 'Outgoing Email' => '傳出電å郵件', 'Outgoing Email Settings' => '發é€é›»å郵件è¨ç½®', 'Outgoing response' => '發出的回覆', 'Overdue' => '逾期', 'Overdue Ticket Alert' => 'Ticket 逾期通知', 'Overlimit Notice' => 'éŽé‡é€šçŸ¥', 'PHP Extensions' => 'PHP 擴展', 'PHP Settings' => 'PHPè¨å®š', 'PHP Version' => 'PHP 版本', 'PNG support is required for Image Captcha' => '圖åƒé©—è‰ç¢¼å¿…é ˆæ”¯æ´ PNG', 'POP mail servers do not support folders' => 'POP 郵件伺æœå™¨ä¸æ”¯æ´è³‡æ–™å¤¾', 'PS' => 'PS', 'Padding Character' => 'å¡«å……å—å…ƒ', 'Page' => 'é ', 'Page Not Found' => '未找到é é¢', 'Page body is required' => '需è¦é é¢æ£æ–‡', 'Page information' => 'é é¢è³‡è¨Š', 'Page is in-use!' => '該é æ£åœ¨ä½¿ç”¨', 'Pages' => 'é é¢', 'Paper Size' => '紙張大å°', 'Paper size used when printing tickets to PDF' => '紙張大å°åœ¨åˆ—å°PDF時使用', 'Parameter count does not match query' => '沒有符åˆæŸ¥è©¢çš„åƒæ•¸', 'Parent Topic' => '家長主題', 'Parent filter ID required' => '需è¦ä¸Šå±¤ç¯©é¸å™¨ ID', 'Participants: Send new activity notice' => 'åƒèˆ‡è€…： 發é€æ–°çš„活動通知', 'Password' => '密碼', 'Password Change' => '密碼更改', 'Password Expiration Policy' => '密碼éŽæœŸè¦å®š', 'Password Reset Required' => '必需é‡ç½®å¯†ç¢¼', 'Password change required to continue' => '需è¦ä¿®æ”¹å¯†ç¢¼æ‰å¯ç¹¼çºŒä½¿ç”¨', 'Password must be at least 6 characters' => 'å¯†ç¢¼å¿…é ˆè‡³å°‘å…個å—å…ƒ', 'Password required' => '需è¦å¯†ç¢¼', 'Password reset is not enabled for your account. Contact your administrator' => 'ä½ çš„å¸³è™Ÿæ²’æœ‰é–‹å•Ÿå¯†ç¢¼é‡ç½®ï¼Œè«‹è¯ç¹«ç®¡ç†è€…', 'Password resets are disabled' => '密碼é‡è¨å·²åœç”¨', 'Password update failed:' => '密碼更新失敗：', 'Passwords do not match' => '密碼ä¸ç¬¦', 'Patch %s applied successfully' => 'è£œä¸ %s å·²æˆåŠŸ', 'Permission Denied. You are not allowed to assign/claim tickets.' => '權é™ä¸è¨±å¯ã€‚您未被å…許分é…ï¼èªé ˜æ¡ˆä»¶ã€‚', 'Permission Denied. You are not allowed to ban emails' => '權é™ä¸è¨±å¯ã€‚您未被å…許ç¦æ¢éƒµä»¶', 'Permission Denied. You are not allowed to edit tickets' => '權é™ä¸è¨±å¯ã€‚您未被å…許編輯案件', 'Permission Denied. You are not allowed to flag tickets overdue' => '權é™ä¸è¨±å¯ã€‚您未被å…許標示案件為éŽæœŸ', 'Permission Denied. You are not allowed to remove emails from banlist.' => '權é™ä¸è¨±å¯ã€‚您未被å…許將電å郵件移出黑åå–®', 'Phone' => '電話', 'Phone Number' => '電話號碼', 'Phone number | ext' => '電話號碼 | 分機', 'Placeholder' => 'ä½ç½®æ¨™èªŒç¬¦è™Ÿ', 'Please Confirm' => '請確èª', 'Please Confirm Email Address Page' => '請確èªé›»å郵件é é¢', 'Please Wait!' => 'è«‹ç¨å¾Œï¼', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => '請更改è¨å®šæ–‡ä»¶ï¼ˆ%1$s）權é™ä»¥ç§»é™¤å¯«å…¥æ¬Šé™ã€‚ 例：<i>chmod 644 %2$s</i>', 'Please confirm to continue.' => '請確èªè¦ç¹¼çºŒã€‚', 'Please consider turning off register globals if possible' => '如有å¯èƒ½ï¼Œè«‹é—œé–‰è¨»å†Šç‚ºå…¨å±€è®Šæ•¸ã€‚', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'è«‹ä¸è¦å–消或關閉ç€è¦½å™¨ã€‚æ¤éšŽæ®µä»»ä½•éŒ¯èª¤éƒ½æ˜¯è‡´å‘½çš„。', 'Please enter your username or email' => '請輸入您的使用者å稱或電å郵件', 'Please fill in the form below to open a new ticket.' => '請填寫以下內容æ‰å¯å»ºç«‹æ–°çš„案件', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'è«‹å¡«å¯«ä»¥ä¸‹è³‡è¨Šä»¥ç¹¼çºŒå®‰è£ osTicket。所有必è¦æ¬„ä½ã€‚', 'Please follow the instructions below to give read and write access to the web server user.' => 'è«‹æ ¹æ“šä»¥ä¸‹èªªæ˜Žï¼Œçµ¦äºˆç¶²é 伺æœå™¨ä½¿ç”¨è€…讀å–和寫入權é™ã€‚', 'Please make at least {0} selections. {1} checked so far.' => '請至少é¸æ“‡ {0} 個é¸é …。目å‰å·²é¸æ“‡ {1} é¸é …。 ', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => '請注æ„有些éžè®Šæ•¸å—串使用。詳情請åƒé–±osTicket Wiki。', 'Please note that updates will be reflected system-wide.' => '請注æ„，更新將作用於整個系統。', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => '如果有任何錯誤 %1$s å°‹æ±‚æ”¯æ´ %2$s 時，請æ述之。', 'Please provide your email address and a ticket number.' => 'è«‹æä¾›ä½ çš„é›»éƒµåœ°å€åŠç¥¨åˆ¸è™Ÿç¢¼ï¼Œ', 'Please re-enter the text again' => 'è«‹å†æ¬¡é‡æ–°è¼¸å…¥æ–‡å—', 'Please refer to %s for more information about changes and/or new features.' => 'è«‹åƒè€ƒ%sç²å¾—關於更改或新功能的更多資訊。', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'è«‹åƒè€ƒ%1$så‡ç´šæŒ‡å—%2$sç²å¾—更多資訊。', 'Please remove {0} selection(s).' => '請移除 {0} é¸é …。', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'è«‹é‡æ–°å‘½åé…置文件 include/%s 為 include/ost-config.php 以é¿å…å¯èƒ½çš„è¡çªã€‚', 'Please wait... it will take a second!' => 'è«‹ç¨å¾Œå¹¾åˆ†é˜ï¼', 'Please wait... while we install your new support ticket system!' => 'è«‹ç‰å¾…... æ£åœ¨ç‚ºæ‚¨å®‰è£æ–°ç‰ˆæ”¯æ´æ¡ˆä»¶ç³»çµ±ï¼', 'Please wait... while we upgrade your osTicket installation!' => 'è«‹ç‰å¾…... æ£åœ¨ç‚ºæ‚¨å‡ç´š osTicket 安è£ï¼', 'Plugin Name' => 'æ’件å稱', 'Plugins' => '外掛', 'Plural Name' => '複數å稱', 'Port Number' => 'é€šè¨ŠåŸ è™Ÿç¢¼', 'Port required' => '需è¦åŸ 號', 'Post Internal Note' => '案件內部備註', 'Post Note' => '張貼備註', 'Post Reply' => '案件回復', 'Post a Reply' => '發佈回覆', 'Post-Install Setup' => '安装後è¨å®š', 'Post-upgrade' => 'å‡ç´šå¾Œ', 'Poster' => 'æµ·å ±', 'Preferences' => 'å好è¨å®š', 'Preferred Language' => 'é è¨èªžè¨€', 'Prefix already in-use' => 'å‰ç¼€å·²è¢«ä½¿ç”¨ä¸', 'Premade Replies' => 'é è¨å›žè¦†', 'Prerequisites' => 'å‰ææ¢ä»¶', 'Preview Ticket' => 'é 覽案件', 'Primary Contacts' => '主è¦é€£çµ¡äºº', 'Primary Department' => '主è¦éƒ¨é–€', 'Primary Language' => '主è¦èªžè¨€', 'Print' => '列å°', 'Print <b>Internal</b> Notes/Comments' => 'åˆ—å° <b>內部</b> 備註/æ„見', 'Print Notes' => '列å°å‚™è¨»', 'Priority' => 'å„ªå…ˆé †åº', 'Priority Level' => '優先ç‰ç´š', 'Private' => 'ä¸å…¬é–‹', 'Private — Only agents can register users' => 'ç§äººâ€”åªæœ‰å°ˆå“¡æ‰å¯è¨»å†Šå¸³è™Ÿ', 'Private/Internal' => 'ç§äºº/內部用', 'Profile' => '個人資料', 'Profile updated successfully' => '個人è¨å®šæ›´æ–°æˆåŠŸ', 'Prompt' => 'æ示', 'Properties' => '屬性', 'Public' => '公開', 'Public URL' => '公開 URL', 'Public — Anyone can register' => '公開—任何人都å¯ä»¥è¨»å†Š', 'Published' => '已發佈', 'Purge Logs' => '清除日誌', 'Query argument is required' => '需è¦æŸ¥è©¢åƒæ•¸', 'Query returned 0 results.' => '查詢返回 0 個çµæžœã€‚', 'Query token not found' => '未找到查詢令牌', 'QuerySet is read-only' => '查詢集(QuerySet)唯讀', 'Question' => 'å•é¡Œ', 'Question already exists' => 'å•é¡Œå·²é‡è¤‡', 'Question required' => '需è¦è¼¸å…¥å•é¡Œ', 'Random' => '隨機', 'Re-enter your username or email' => 'è«‹é‡æ–°è¼¸å…¥æ‚¨çš„使用者å稱或電åä¿¡ç®±', 'Reassign' => 'é‡æ–°åˆ†é…', 'Recipients' => 'åŽä»¶äºº', 'Recommended' => '推薦', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'åƒè€ƒ%1$så‡ç´šæŒ‡å—%2$sç²å¾—最新æ示', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'åƒè¦‹ç¶åŸºç™¾ç§‘çš„ %s 安è£æŒ‡å— %sç²å¾—更多消æ¯ã€‚', 'Refresh' => 'é‡æ–°æ•´ç† ', 'Regex compile error: (#%s)' => 'æ£è¦è¡¨ç¤ºå¼ç·¨è¯éŒ¯èª¤ï¼š(#%s)', 'Register' => '註冊', 'Register: %s' => '註冊：%s', 'Registered' => '已註冊', 'Registration Method' => '註冊方å¼', 'Registration Required' => '需è¦è¨»å†Š', 'Regular Expression' => 'æ£è¦å¼', 'Reject Ticket' => '退票', 'Related Tickets' => '相關案件', 'Release (unassign) Ticket' => '釋出（未分é…）案件', 'Release Notes' => '發行說明', 'Reload' => 'é‡æ–°è¼‰å…¥', 'Remember to back up your osTicket database' => '記得備份您的 osTicket 資料庫', 'Remove' => '刪除', 'Remove Existing Data?' => '刪除ç¾æœ‰çš„資料嗎？', 'Remove all data entered for <u> %s </u>?' => '是å¦åˆ 除輸入用於 <u> %s </u> 的所有數據？', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => 'é‡æ–°å‘½å文件 <b>include/settings.php</b> 為 <b>include/ost-config.php</b> 並點擊下方繼續。', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => 'é‡æ–°å‘½å範例文件 <b>include/ost-sampleconfig.php</b> 為 <b>ost-config.php</b> 點擊下方連çµç¹¼çºŒã€‚', 'Reopen Status' => 'é‡æ–°æ‰“é–‹ç‹€æ³', 'Reopened' => 'å·²é‡å•Ÿ', 'Reply' => '回覆', 'Reply Separator Tag' => '分隔符號標記', 'Reply separator is required to strip quoted reply.' => '引用回覆需è¦å›žè¦†åˆ†éš”符號。', 'Reply-To Email' => '回復電å郵件', 'Reply-To Name' => '回覆到å稱', 'Report timeframe' => 'å›žå ±æ™‚é–“ç¯„åœ', 'Request failed - retry again!' => '請求失敗-é‡è©¦ ï¼', 'Require Client Login' => '需è¦å®¢æˆ¶ç™»å…¥', 'Require email verification on "Check Ticket Status" page' => '需è¦é›»å郵件確èª"å‰å¾€æŸ¥é–±æ¡ˆä»¶ç‹€æ…‹"é é¢', 'Require password change on login' => '登入時需è¦æ›´æ”¹å¯†ç¢¼', 'Require registration and login to create tickets' => '需è¦è¨»å†Šèˆ‡ç™»å…¥æ‰å¯å»ºç«‹æ¡ˆä»¶', 'Required' => 'å¿…å¡«', 'Required for Agents' => '需è¦å°ˆå“¡', 'Required for EndUsers' => '需è¦çµ‚端使用者', 'Required for mail fetching' => '需è¦ç”¨æ–¼ç²å–é›»å郵件', 'Reset' => 'é‡æ–°å¡«å¯«', 'Reset Agent Permissions' => 'é‡è¨å°ˆå“¡æ¬Šé™', 'Reset Changes' => 'æ¢å¾©é è¨å€¼', 'Reset Token Expiration' => 'é‡è¨Token 時間', 'Reset link used by the password reset feature' => 'é‡è¨å¯†ç¢¼é€£çµæœªä¾†å¯ç”¨ä¾†é‡æ–°è¨å®šå¯†ç¢¼', 'Response' => '回覆', 'Response Time' => '回覆時間', 'Response content is required' => '需è¦å›žè¦†å…§å®¹', 'Response required' => '需è¦å›žè¦†', 'Response text is required' => '需è¦å¡«å¯«å›žè¦†', 'Response/Reply Template' => '回應模æ¿', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => '從備份ä¸é‚„原您之å‰çš„版本é‡è©¦ 或 %1$s 尋求幫助 %2$s。', 'Restrict by File Type' => '檔案å—é™åˆ¶', 'Retype Password' => 'é‡æ–°è¼¸å…¥å¯†ç¢¼', 'Retype admin\'s password. Must match.' => 'é‡æ–°è¼¸å…¥ç®¡ç†è€…å¯†ç¢¼ã€‚å¿…é ˆç›¸åŒã€‚', 'Roles' => '角色', 'Rules' => 'è¦å‰‡', 'Rules Matching Criteria' => 'è¦å‰‡æ¢ä»¶', 'Rules are applied based on the criteria.' => 'è¦å‰‡æ˜¯åŸºæ–¼æ¨™æº–應用。', 'SLA' => 'SLA', 'SLA Plan' => 'SLA計畫', 'SLA can be overridden on ticket transfer or help topic change' => '案件移轉或說明主題改變å¯è¦†è“‹ SLA', 'SMTP' => 'SMTP', 'SQL errors' => 'SQL 錯誤', 'SYSTEM' => '系統', 'SYSTEM (Auto Assignment)' => '系統（自動分é…）', 'SYSTEM (Canned Reply)' => '系統（ç½é 回覆訊æ¯ï¼‰', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => '系统å°éŽ–列表篩é¸<b>å·²åœç”¨</b>', 'Save' => '儲å˜', 'Save Changes' => '儲å˜æ›´æ”¹', 'Schema' => '架構', 'Schema Signature' => '架構簽å', 'Search' => 'æœå°‹', 'Search Results' => 'æœå°‹çµæžœ', 'Search by email, phone or name' => 'ä¾é›»å郵件ã€é›»è©±ã€æˆ–姓åæœå°‹', 'Search existing organizations or add a new one.' => 'æœå°‹ç¾æœ‰çµ„織或新增組織。', 'Search existing users or add a new user.' => '尋找ç¾æœ‰ä½¿ç”¨è€…或新增使用者', 'Secondary Languages' => '次è¦èªžè¨€', 'Section Break' => '分節符號', 'Security Alerts' => '安全æ醒', 'Select' => 'é¸å–', 'Select Contacts' => 'é¸æ“‡è¯çµ¡äºº', 'Select Default Department' => 'è«‹é¸æ“‡é è¨éƒ¨é–€', 'Select Default Email Template Set' => 'é¸æ“‡é è¨çš„é›»å郵件模æ¿', 'Select Department' => 'é¸æ“‡éƒ¨é–€', 'Select FAQ Category' => 'é¸æ“‡å¸¸è¦‹å•é¡Œï¼ˆFAQ ）類別', 'Select FROM Email' => '從電å郵件ä¸é¸æ“‡', 'Select Help Topic' => 'é¸æ“‡èªªæ˜Žä¸»é¡Œ', 'Select Landing Page' => 'é¸æ“‡ç™»å…¥é é¢', 'Select Offline Page' => 'é¸æ“‡ç¶è·ä¸é é¢', 'Select One' => 'é¸æ“‡ä¸€é …', 'Select Organization' => 'é¸æ“‡çµ„ç¹”', 'Select Page Type' => 'é¸æ“‡é é¢é¡žåž‹', 'Select Print Paper Size' => 'é¸æ“‡åˆ—å°ç´™å¼µå¤§å°', 'Select Setting Group' => 'é¸æ“‡è¨å®šçµ„', 'Select Source' => 'é¸æ“‡ä¾†æº', 'Select Thank-You Page' => 'é¸æ“‡æ„Ÿè¬é é¢', 'Select User' => 'é¸æ“‡ä½¿ç”¨è€…', 'Select a Channel' => 'è«‹é¸æ“‡ä¸€å€‹é€šé“', 'Select a Default' => 'é¸æ“‡é è¨', 'Select a Help Topic' => 'è«‹é¸æ“‡èªªæ˜Žä¸»é¡Œ', 'Select a Language' => 'é¸æ“‡èªžè¨€', 'Select a canned response' => 'é¸æ“‡ä¸€å€‹ç½é 的回應', 'Select a valid SLA' => 'é¸æ“‡æœ‰æ•ˆçš„ SLA', 'Select a value from the list' => 'é¸æ“‡åˆ—表ä¸çš„值', 'Select an Agent OR a Team' => 'é¸æ“‡ä¸€å€‹å°ˆå“¡æˆ–團隊', 'Select an agent or team from the list' => '從清單ä¸é¸æ“‡å°ˆå“¡å’Œåœ˜éšŠ', 'Select from email address' => '在電å郵件ä¸é¸æ“‡', 'Select protocol' => 'é¸æ“‡å”定', 'Select recipient(s)' => 'é¸æ“‡æ”¶ä»¶äºº', 'Selected date is earlier than permitted' => '所é¸æ—¥æœŸæ—©æ–¼å…許日期', 'Selected date is later than permitted' => '所é¸æ—¥æœŸæ™šæ–¼å…許日期', 'Selection required' => 'è«‹é¸æ“‡', 'Send Activation Email' => '寄é€å•Ÿç”¨é›»å郵件', 'Send Email' => '寄é€é›»å郵件', 'Send Message' => '發é€è¨Šæ¯', 'Send Password Reset Email' => '發é€å¯†ç¢¼é‡è¨é›»å郵件', 'Send account activation email to %s.' => '寄é€å¸³æˆ¶å•Ÿç”¨é›»å郵件至 %s。', 'Sending Email via SMTP' => 'é€šéŽ SMTP 發é€é›»å郵件', 'Sequence' => 'åºåˆ—', 'Server Information' => '伺æœå™¨è³‡è¨Š', 'Server configuration error' => '伺æœå™¨é…置錯誤', 'Service Level Agreement' => 'æœå‹™å±¤ç´šå”è°', 'Service Level Agreements' => 'æœå‹™å±¤ç´šå”è°', 'Service Time' => 'æœå‹™æ™‚é–“', 'Services' => 'æœå‹™', 'Session timed out due to inactivity' => '由於空閒導致會話超時', 'Set' => 'è¨å®š', 'Set Agent Password' => 'è¨å®šå°ˆå“¡å¯†ç¢¼', 'Setting default timezone is highly recommended' => '強烈推薦é è¨æ™‚å€è¨ç½®', 'Settings' => 'è¨å®š', 'Short Answer' => 'ç°¡çŸçš„回ç”', 'Short descriptive name.' => 'ç°¡çŸçš„敘述', 'Show Avatars' => '顯示é åƒ', 'Show Images' => '顯示圖片', 'Show all tickets' => '顯示所有案件', 'Show date/time relative to user\'s timezone' => '顯示用戶時å€çš„日期時間', 'Show time selection with date picker' => '使用日期é¸æ“‡å™¨é¡¯ç¤ºæ™‚é–“é¸é …', 'Showing' => '顯示', 'Sign In' => '登入', 'Sign Out' => '登出', 'Sign in with %s' => '使用%s登入', 'Signature' => 'ç°½å', 'Signature is made available as a choice, on ticket reply.' => '案件回覆å¯é¸æ“‡ä½¿ç”¨ç°½å。', 'Site Pages' => '主è¦ç¶²é ', 'Size' => '大å°', 'Size and maximum uploads setting mainly apply to web tickets.' => '尺寸和最大上傳è¨å®šä¸»è¦é©ç”¨æ–¼ç¶²é 案件。', 'Small' => 'å°', 'Solution' => '解決方案', 'Something went wrong' => '出ç¾éŒ¯èª¤', 'Sort Order' => '排åºæ¬¡åº', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'é€éŽé»žæ“ŠåŠæ‹–曳å°æ¡ˆä»¶çš„表單排åºã€‚使用表單列表下的方框新增表單至案件。', 'Sorting Mode' => '排åºæ–¹å¼', 'Source' => '來æº', 'Space Used' => '使用的空間', 'Space for Attachments' => '附件空間', 'Staff Control Panel' => '工作人員管ç†ä¸å¿ƒ', 'Start Upgrade Now' => 'ç¾åœ¨é–‹å§‹å‡ç´š', 'Start writing your response here. Use canned responses from the drop-down above' => 'å¯åœ¨æ¤å¯«ä¸‹æ‚¨çš„回覆。或從下拉é¸å–®é¸å–ç½é 回覆。', 'Starts With' => '從開始', 'State' => '狀態', 'Statistics' => '統計資料', 'Statistics of tickets organized by department, help topic, and agent.' => 'ä¾ç…§éƒ¨é–€ã€é¡žåˆ¥ã€åŠå°ˆå“¡é€²è¡Œè³‡æ–™çµ±è¨ˆ', 'Status' => '狀態', 'Status Changed' => '狀態已變更', 'Status and Settings' => '狀態與è¨å®š', 'Stay up to date' => 'ä¿æŒæœ€æ–°', 'Still busy... smile #' => '忙碌ä¸â€¦â€¦ï¼ˆç¬‘ ）#', 'Stock Templates' => '庫å˜æ¨¡æ¿', 'Store Attachments' => '儲å˜é™„件', 'Strip Quoted Reply' => '刪除引用回å¤', 'Subject' => '主題', 'Subject required' => '需è¦ä¸»é¡Œ', 'Submit' => 'é€å‡º', 'Submitter: Send receipt confirmation' => 'æ交者：發é€å›žè¦†ç¢ºèª', 'Successfully activated %s' => 'æˆåŠŸå•Ÿå‹•%s', 'Successfully added %s' => 'æˆåŠŸæ–°å¢ž%s', 'Successfully changed status of %1$s to %2$s' => 'æˆåŠŸå°‡ç‹€æ…‹ç”± %1$s 改為 %2$s', 'Successfully deleted %s.' => '刪除æˆåŠŸ %s.', 'Successfully disabled %s' => 'æˆåŠŸç¦ç”¨%s', 'Successfully enabled %s' => 'æˆåŠŸå•Ÿç”¨ %s', 'Successfully imported %1$d %2$s' => 'å·²æˆåŠŸåŒ¯å…¥ %1$d %2$s', 'Successfully installed %s' => 'å·²æˆåŠŸå®‰è£ %s', 'Successfully made %s PRIVATE' => 'æˆåŠŸæ›´æ”¹ %s 為ç§æœ‰', 'Successfully made %s PUBLIC' => 'å·²æˆåŠŸæ›´æ”¹ %s 為公共', 'Successfully managed selected end users' => '被é¸ä¸çš„用户æˆåŠŸè¢«ç®¡ç†äº†', 'Successfully managed selected organizations' => '被é¸ä¸çš„組織æˆåŠŸç®¡ç†äº†', 'Successfully published %s' => 'å·²æˆåŠŸç™¼ä½ˆ %s', 'Successfully set sorting configuration' => 'æˆåŠŸè¨å®šæŽ’åºè¨ç½®', 'Successfully unpublished %s' => 'å·²æˆåŠŸå–消發布 %s', 'Successfully updated %s' => 'æˆåŠŸæ›´æ–°%s', 'Summary of the category.' => '類別的綱è¦', 'Support Center' => '支æ´ä¸å¿ƒ 案件支æ´ç³»çµ±', 'Support Center Home' => '支æ´ä¸å¿ƒé¦–é ', 'Support Ticket System' => '支æ´æ¡ˆä»¶ç³»çµ±', 'Support Ticket System Offline' => '支æ´æ¡ˆä»¶ç³»çµ±ç¶è·ä¸', 'Support ticket request created' => 'Support ticket 請求已建立', 'Supported Variables' => '支æ´çš„變數', 'Syntax error, malformed JSON' => '語法錯誤，異常的 JSON', 'System' => '系統', 'System Alerts' => '系統通知', 'System Default' => '系統é è¨å€¼', 'System Default Logo' => '系統é è¨åœ–示', 'System Emails' => '系統電å郵件', 'System Errors' => '系統錯誤', 'System Languages' => '系統語言', 'System Logs' => '系統日誌', 'System Management Templates' => '系統管ç†æ¨¡æ¿', 'System Offline' => '系統離線', 'System Settings' => '系統è¨å®š', 'System Settings and Preferences' => '系統è¨ç½®å’Œé¸é …', 'System admin email is required' => '系統管ç†å“¡ä¿¡ç®±ç‚ºå¿…è¦æ¬„ä½', 'System ban list is empty.' => '系統å°éŽ–列表已清空', 'System default department cannot be private' => '系統é è¨éƒ¨é–€ä¸Šä¸èƒ½è¨ç‚ºç§æœ‰', 'System is set to offline mode' => '系统已è¨å®šç‚ºé›¢ç·šæ¨¡å¼', 'System upgrade is pending' => '系統å‡ç´šæ£åœ¨ç‰å¾…處ç†', 'System-wide default ticket settings and options.' => '系統全å€æ¡ˆä»¶é è¨è¨å®šèˆ‡é¸é …', 'Table prefix required' => '需è¦è¡¨å‰ç¼€', 'Target' => '目標', 'Target Channel' => '目標通é“', 'Target required' => '需è¦ç›®æ¨™', 'Tasks' => '工作', 'Team' => '團隊', 'Team Assigned' => '團隊已被分é…', 'Team Information' => '團隊資訊', 'Team Lead' => '團隊主管', 'Team Members' => '團隊æˆå“¡', 'Team Name' => '團隊å稱', 'Team name already exists' => 'æ¤åœ˜éšŠå稱已å˜åœ¨', 'Team name is required' => '需è¦åœ˜éšŠå稱', 'Teams' => '團隊', 'Teams (%d)' => '團隊 (%d)', 'Template Fetch Error' => '模æ¿æ“·å–錯誤', 'Template Set' => '樣æ¿é›†', 'Template Set To Clone' => '複製模æ¿é›†', 'Template information' => '模æ¿è³‡è¨Š', 'Template name already exists' => '模æ¿å稱已å˜åœ¨', 'Template used on ticket response/reply' => '模æ¿ä½¿ç”¨æ–¼æ¡ˆä»¶å›žè¦†', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => '模æ¿ä½¿ç”¨æ–¼é€šçŸ¥å”åŒåˆä½œè€…案件動態（例如：回覆的副本收件人）', 'Templates' => '範本', 'Temporary Password' => '臨時密碼', 'Term too short!' => 'å—詞太çŸï¼', 'Test Outgoing Email' => '測試發é€çš„é›»å郵件', 'Test email sent successfully to <%s>' => '測試電å郵件已æˆåŠŸç™¼é€è‡³ <%s>', 'Text shown in before any input from the user' => '使用者在輸入任何內容å‰é¡¯ç¤ºçš„æ–‡å—', 'Text shown inline with the widget' => 'å°å·¥å…·å…§åµŒé¡¯ç¤ºæ–‡å—', 'Thank You for Choosing osTicket!' => 'æ„Ÿè¬æ‚¨é¸æ“‡ osTicketï¼', 'Thank you for being a loyal osTicket user!' => 'æ„Ÿè¬æ‚¨æˆç‚º osTicket å¿ å¯¦çš„ä½¿ç”¨è€…ï¼', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'æ„Ÿè¬æ‚¨èŠ±æ™‚é–“å‡ç´š osTicket 安è£ï¼', 'Thank you!' => 'è¬è¬æ‚¨!', 'Thank-You Page' => 'æ„Ÿè¬é é¢', 'Thanks for registering for an account.' => 'æ„Ÿè¬æ‚¨è¨»å†Šäº†ä¸€å€‹å¸³è™Ÿ.', 'The "file_uploads" directive is disabled in php.ini' => '在 php.ini ä¸ç¦ç”¨ "file_uploads" 指令', 'The %s task reports there is work to do' => '%s ä»»å‹™å ±å‘Šé‚„æœ‰å¾ŒçºŒå·¥ä½œ', 'The GD extension is required' => '需è¦GD元件', 'The MySQL user must have full rights to the database.' => 'MySQL 用户必须æ“有資料庫的所有權é™ã€‚', 'The URL of your helpdesk, its name, and the default system email address' => '案件系統的 URLã€å稱ã€å’Œé è¨ç³»çµ±é›»å郵件地å€', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => '安装程å¼å°†å¼•å°Žæ‚¨æŒ‰ç…§å®‰è£…éŽç¨‹çš„æ¯ä¸€æ¥é€²è¡Œå®‰è£…。ç¨å¸¶ç‰‡åˆ»ï¼Œå³å¯ä½¿ç”¨è¶…凡客户支æŒç³»ç»Ÿï¼', 'The issue summary must be a field that supports user input, such as short answer' => 'å•é¡Œæ‘˜è¦å¿…é ˆç‚ºæ”¯æŒç”¨æˆ·è¾“入的å—段，如簡ç”', 'The name of your support system e.g [Company Name] Support' => '您的支æ´ç³»çµ±ã€‚ä¾‹å¦‚ï¼šæ”¯æ´ [å…¬å¸å稱]', 'The originator of this extension cannot be verified' => 'æ¤å¤–掛創始者驗è‰å¤±æ•—', 'The search did not match any FAQs.' => 'æœå°‹æ²’找到符åˆçš„ FAQ 。', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'å‡ç´šç²¾éˆå°‡å¼•å°Žæ‚¨æ¯ä¸€æ¥å‡ç´šéŽç¨‹ã€‚我們盡é‡ç¢ºä¿å‡ç´šéŽç¨‹ç°¡å–®æ˜“懂，但無法ä¿è‰æ¯å€‹ä½¿ç”¨è€…都經驗如æ¤ã€‚', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'æ›´æ–°ç²¾éˆä¸æœƒå˜—試å‡ç´šæ‚¨çš„資料庫和主è¦è¨å®šï¼', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'å‡çº§ç¨‹åºç„¡æ³•æ”¯æŒç•¶å‰è£œä¸ [%s] çš„æ›´æ–°ï¼', 'The upgrader does NOT support upgrading from the current vesion!' => 'å‡çº§ç¨‹åºç„¡æ³•æ”¯æŒç•¶å‰ç‰ˆæœ¬çš„å‡çº§ï¼', 'These items are necessary in order to install and use osTicket.' => '為了安è£å’Œä½¿ç”¨ osTicketï¼Œé€™äº›äº‹é …æ˜¯å¿…è¦çš„。', 'These items are necessary in order to run the latest version of osTicket.' => '為了安è£æœ€æ–°ç‰ˆæœ¬çš„ osTicketï¼Œé€™äº›äº‹é …æ˜¯å¿…è¦çš„。', 'This category does not have any FAQs.' => 'æ¤é¡žåˆ¥ä¸¦ç„¡FAQ', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => '出ç¾èˆ‡éƒµä»¶ä¼ºæœå™¨çš„連接å•é¡Œã€‚大約 %d 分é˜å¾Œå†å˜—試登錄一次', 'This help desk is for use by authorized users only' => 'æ¤æœå‹™ç³»çµ±åƒ…供授權的使用者使用', 'This organization doesn\'t have any users yet' => 'æ¤çµ„織尚未æ“有任何使用者', 'This plugin has no configurable settings' => 'æ¤å¤–掛無å¯é…置的è¨å®š', 'This type of file is not allowed' => 'ä¸å…許該文件類型', 'This will sign you in to view your ticket.' => '將您登入系統以檢視您的案件。', 'Thread (%d)' => '明細 (%d)', 'Thread + Internal Notes' => '明細+內部備註', 'Thread Count' => '案件計數', 'Thread Entry' => '執行æ¢ç›®', 'Thread Entry expansions' => 'å—串輸入擴充', 'Thursday' => '星期四', 'Ticket' => '票', 'Ticket #' => '案件 #', 'Ticket #%1$s deleted by %2$s' => '案件 #%1$s 已由 %2$s 刪除', 'Ticket #%s' => '案件 # %s', 'Ticket #%s deleted' => '案件 #%s 已經被刪除', 'Ticket #%s: %s' => '票 #%s: %s', 'Ticket Activity' => '案件動態', 'Ticket Assigned to %s' => '案件分é…給 %s', 'Ticket Assignment' => '案件分é…', 'Ticket Assignment Alert' => 'Ticket 分é…通知', 'Ticket Data' => '案件資料', 'Ticket Filter' => '案件篩é¸å™¨', 'Ticket Filters' => '案件篩é¸å™¨', 'Ticket ID' => '票券 ID', 'Ticket Information' => '案件資訊', 'Ticket Information and Options' => '案件資訊與é¸é …', 'Ticket Marked Overdue' => '案件標記為éŽæœŸ', 'Ticket Notice' => '案件通知', 'Ticket Number' => '案件編號', 'Ticket Number Format' => '案件編號方å¼', 'Ticket Overdue Alerts' => '案件éŽæœŸæ醒', 'Ticket Owner' => '案件æŒæœ‰è€…', 'Ticket Print Options' => '案件列å°é¸é …', 'Ticket Queue' => '案件佇列', 'Ticket Settings and Options' => '案件è¨å®šå’Œé¸é …', 'Ticket Source' => '案件來æº', 'Ticket State' => '案件狀態', 'Ticket Status' => '案件狀態', 'Ticket Submitter' => '案件æ交者', 'Ticket Summary' => '案件摘è¦', 'Ticket Thread' => '案件明細', 'Ticket Thread (%d)' => '案件明細 (%d)', 'Ticket Thread expansions' => '案件å—串擴充', 'Ticket Transfer Alert' => 'Ticket轉讓通知', 'Ticket Updated' => '案件已更新', 'Ticket Variables' => '案件變數', 'Ticket already set to %s status' => '案件已經指定%s狀態', 'Ticket claimed by %s' => '案件被 %s èªé ˜', 'Ticket created successfully' => '案件建立æˆåŠŸ', 'Ticket denied' => '案件拒絕', 'Ticket denied - %s' => '案件被拒絕 - %s', 'Ticket doesn\'t have any collaborators.' => '案件沒有任何å”åŒåˆä½œè€…。', 'Ticket flagged as overdue by %s' => '%s 已標示案件為éŽæœŸ', 'Ticket is already assigned to %s' => '案件已分é…給 %s', 'Ticket is assigned to %s' => '案件已分é…給 %s', 'Ticket is locked by %s' => '%s 鎖定案件', 'Ticket is not assigned!' => '案件未分é…ï¼', 'Ticket is now assigned to you!' => '案件ç¾å·²åˆ†é…給您ï¼', 'Ticket ownership changed to %s' => '案件所有權更改為 %s', 'Ticket rejected (%s) (unregistered client)' => '案件被拒絕（%s）（未註冊使用者）', 'Ticket rejected (%s) by filter "%s"' => 'ç¯©é¸ "%s" 已拒絕案件（%s）', 'Ticket updated successfully' => '案件更新æˆåŠŸ', 'Ticket will be reopened on message post' => '訊æ¯ç™¼ä½ˆå°‡é‡æ–°æ‰“開案件', 'Tickets' => '案件', 'Tickets (%d)' => '案件 (%d)', 'Tickets <b>(%d)</b>' => '案件 <b>(%d)</b>', 'Tickets are marked overdue on grace period violation.' => '超éŽå¯¬é™æœŸæ™‚標記案件為éŽæœŸã€‚', 'Time' => '時間', 'Time Format' => 'æ™‚é–“æ ¼å¼', 'Time Zone' => '時å€', 'Time format is required' => 'è«‹è¼¸å…¥æ™‚é–“æ ¼å¼', 'Time is based on your time zone' => 'ä¾ç…§æ‚¨çš„時å€', 'Timeout' => 'é‡æ™‚', 'Timezone Aware' => '時å€è˜åˆ¥', 'Title' => '標題', 'Title already exists' => 'å·²å˜åœ¨çš„標題', 'Title is required' => '需è¦æ¨™é¡Œ', 'Title is too short. 3 chars minimum' => '標題太çŸï¼Œè«‹è‡³å°‘輸入3個å—å…ƒ', 'Title required' => '請輸入標題', 'To' => '到', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => '於系統新增外掛，請下載外掛並置於資料夾<code>include/plugins</code>。當外掛置於資料夾<code>plugins/</code>，它將顯示在下方清單ä¸ã€‚', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'é¿å…å¯èƒ½çš„è¡çªï¼Œè«‹èŠ±ä¸€é»žæ™‚é–“é‡æ–°å‘½åè¨å®šæª”案，如下所示。', 'To best assist you, we request that you be specific and detailed' => 'ç‚ºäº†èƒ½å¤ æ›´å¥½åœ°å”åŠ©ä½ ã€è«‹æ‚¨å‹™å¿…詳細並具體填寫資料', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => '為了更好的為您æœå‹™, 我們鼓勵我們的客戶註冊一個帳號並驗è‰é›»å郵件地å€', 'To change password enter new password above.' => 'è¦æ›´æ”¹å¯†ç¢¼ï¼Œè«‹è¼¸å…¥ä¸Šæ–¹æ–°å¯†ç¢¼ã€‚', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'è¦ç·¨è¼¯æˆ–新增é é¢ï¼Œè«‹è½‰åˆ° %s ç®¡ç† > 網站é é¢ %s', 'To import more other fields, use the Upload tab.' => '匯入更多欄ä½ï¼Œè«‹ä½¿ç”¨ä¸Šå‚³æ¨™ç±¤ã€‚', 'Toggle' => 'å°èª¿', 'Top-Level Topic' => '最高層主題', 'Topic' => '主題', 'Topic already exists' => '主題已å˜åœ¨', 'Topic is too short. Five characters minimum' => '主題太çŸã€‚最少五個å—å…ƒ', 'Topics' => '主題', 'Transfer' => '轉讓', 'Transient' => '瞬變', 'Trying to remove end users from an unknown organization' => 'å˜—è©¦åˆ é™¤æœªçŸ¥çµ„ç¹”çš„ç»ˆç«¯ç”¨æˆ·', 'Tuesday' => '星期二', 'Two Weeks' => '兩週', 'Type' => 'é¡žåž‹ ', 'Type is required' => '需è¦é¡žåž‹', 'Typeahead' => '標題', 'Typeahead will work better for large lists' => 'é 先輸入會比大é‡çš„清單較佳', 'URL not supported' => 'ä¸æ”¯æ´çš„ URL', 'Unable to activate %s' => '無法啟動%s', 'Unable to add %s.' => '無法新增%s。', 'Unable to add %s. Correct error(s) below and try again.' => '無法新增%s。請修æ£éŒ¯èª¤å†é‡è˜ã€‚', 'Unable to add the email to banlist' => '無法新增電å郵件至黑åå–®', 'Unable to add user to organization.' => '無法新增使用者到組織。', 'Unable to change status for %s' => '無法修改狀態 %s', 'Unable to commit %s. Check validation errors' => '無法æ交 %s。檢查驗è‰éŒ¯èª¤', 'Unable to connect to MySQL server: %s' => '無法連接至 MySQL 伺æœå™¨ï¼š%s', 'Unable to create %s.' => '無法建立 %s.', 'Unable to create a ticket.' => '無法建立案件。', 'Unable to create admin user (#6)' => '無法創建管ç†å“¡å¸³è™Ÿ (#6)', 'Unable to create config settings' => '無法創建é…ç½®è¨å®š', 'Unable to create local account. See messages below' => '無法建立本機帳號，請查閱以下訊æ¯', 'Unable to create new ticket: unknown error' => '無法建立新的案件：未知的錯誤', 'Unable to create new ticket: validation errors' => '無法建立新的案件：驗è‰éŒ¯èª¤', 'Unable to create organization.' => '無法建立組織。', 'Unable to create the database.' => '無法創建資料庫。', 'Unable to delete %s.' => 'ç„¡æ³•åˆ é™¤ %s。', 'Unable to disable %s' => '無法ç¦ç”¨%s', 'Unable to enable %s' => '無法啟用 %s', 'Unable to fetch "%1$s" template - id #%d' => 'ç„¡æ³•è®€å– "%1$s" æ¨¡æ¿ - id #%d', 'Unable to find user in directory' => '目錄ä¸æŸ¥ç„¡ä½¿ç”¨è€…', 'Unable to import user: %s' => '無法匯入使用者：%s', 'Unable to log in. Check SMTP settings.' => '無法登入。請檢查 SMTP è¨å®šã€‚', 'Unable to make %s PRIVATE' => '無法更改 %s 為ç§æœ‰', 'Unable to make %s PUBLIC.' => '無法更改 %s 為公共。', 'Unable to make %s private. Possibly already private!' => '無法更改 %s 為ç§æœ‰ã€‚å¯èƒ½å…¶å·²æ¨™è¨˜ç‚ºç§äººï¼', 'Unable to manage any of the selected end users' => '被é¸ä¸çš„用户ä¸èƒ½å¤ 被管ç†', 'Unable to manage any of the selected organizations' => 'ä¸èƒ½å¤ 管ç†é¸ä¸çš„组織', 'Unable to open config file for writing. Permission denied! (#3)' => '無法打開é…置文件進行寫入æ“作。權é™è¢«æ‹’ç»ï¼(#3)', 'Unable to post internal note - missing or invalid data.' => '無法發布内部通知，數據丢失或無效。', 'Unable to post the message.' => '無法é€å‡ºè¨Šæ¯. è«‹ç¨å¾Œå†è©¦', 'Unable to publish %s. Try editing it.' => '無法發佈 %s。嘗試编辑。', 'Unable to read config file. Permission denied! (#2)' => '無法讀å–é…置文件。權é™è¢«æ‹’絕ï¼(#2)', 'Unable to read request body' => '無法讀å–請求æ£æ–‡', 'Unable to register account. See messages below' => '無法註冊帳號，請查閱以下訊æ¯', 'Unable to remove %s' => 'ç„¡æ³•åˆ é™¤ %s', 'Unable to reset password' => '無法é‡æ–°è¨ç½®å¯†ç¢¼', 'Unable to reset password. Contact your administrator' => '無法é‡ç½®å¯†ç¢¼ã€‚è«‹è¯ç¹«æ‚¨çš„管ç†å“¡', 'Unable to retrieve password reset email template' => '無法檢視密碼é‡è¨é›»å郵件範本', 'Unable to save file' => '無法儲å˜æª”案', 'Unable to select the database' => '無法é¸æ“‡è³‡æ–™åº«', 'Unable to set sorting mode' => '無法è¨å®šæŽ’åºæ¨¡å¼', 'Unable to unpublish %s. Try editing it.' => '無法å–消發佈 %s。é‡è©¦ç·¨è¼¯ã€‚', 'Unable to update %s.' => '無法更新 %s。', 'Unable to update %s. Correct error(s) below and try again.' => '無法更新 %s。修æ£ä»¥ä¸‹éŒ¯èª¤ä¸¦é‡è©¦ã€‚', 'Unable to update user account information' => '無法更新用户帳號訊æ¯', 'Unable to upload logo image: %s' => '無法上傳 logo: %s', 'Unable to validate rules as entered' => '輸入時無法驗è‰è¦å‰‡ã€‚', 'Unable to verify username %s' => '無法驗è‰ä½¿ç”¨è€… %s', 'Unable to write to config file. Permission denied! (#5)' => '無法寫入é…置文件。權é™è¢«æ‹’絕ï¼(#5)', 'Unassigned' => '未分é…', 'Unban Email <%s>' => 'å–消郵件黑åå–® <%s>', 'Unchanged' => '未更改', 'Underflow or the modes mismatch' => '下溢或模å¼ä¸åŒ¹é…', 'Unexpected control character found' => '發ç¾æ„外控制å—å…ƒ', 'Unexpected or invalid data received' => '收到æ„外的或ä¸æ£ç¢ºè³‡æ–™', 'Unformatted' => 'ç„¡æ ¼å¼', 'United States' => '美國', 'Unknown' => '未知', 'Unknown JSON parsing error' => '未知 JSON 解æžéŒ¯èª¤', 'Unknown action' => '未知的æ“錯', 'Unknown error' => 'ä¸æ˜ŽéŒ¯èª¤', 'Unknown object for "%s" tag' => '"%s" 標籤的未知物體', 'Unknown or invalid' => '未知或無效', 'Unknown or invalid FAQ category' => '未知或無效常見å•é¡Œé¡žåˆ¥', 'Unknown or invalid file' => '未知或無效的檔案', 'Unknown or invalid flag' => '未知或無效標示', 'Unknown or invalid flag format' => 'æœªçŸ¥æˆ–ç„¡æ•ˆæ¨™ç¤ºæ ¼å¼', 'Unknown or invalid state' => '未知或無效狀態', 'Unknown or invalid target' => '未知或無效的目標', 'Unknown or invalid ticket ID.' => '未知或無效的票券 ID', 'Unknown organization selected' => 'å·²é¸æ“‡æœªçŸ¥çš„組織', 'Unknown system email' => '未知系統郵件', 'Unknown user' => '未知的使用者', 'Unknown user selected' => 'ä¸æ˜Žä½¿ç”¨è€…被é¸å–', 'Unlock' => '解鎖', 'Unsupported data format' => 'ä¸æ”¯æ´çš„è³‡æ–™æ ¼å¼', 'Up to today' => '到今天為æ¢', 'Update' => 'æ›´æ–°', 'Update %s' => 'æ›´æ–° %s', 'Update API Key' => 'æ›´æ–° API 金鑰', 'Update Ban Rule' => 'æ›´æ–°å°éŽ–è¦å‰‡', 'Update Canned Response' => 'æ›´æ–°ç½é 應ç”', 'Update Category' => '更新常見å•é¡Œ', 'Update Department' => '更新部門', 'Update FAQ' => 'æ›´æ–° FAQ', 'Update Filter' => '更新篩é¸å™¨', 'Update Help Topic' => '更新說明主題', 'Update Organization' => '更新機構資料', 'Update Page' => 'æ›´æ–°é é¢', 'Update Plugin' => '更新外掛', 'Update SLA Plan' => 'æ›´æ–°SLA計畫', 'Update Team' => '更新團隊', 'Update Template' => '更新模版', 'Update Ticket #%s' => '更新案件 #%s', 'Update User' => '更新使用者', 'Update custom list' => '更新自定義清單', 'Update form section' => '更新表單部分', 'Updated' => 'æ›´æ–°', 'Updated %s' => 'æ›´æ–° %s', 'Upgrade Aborted!' => 'å‡ç´šå·²ä¸æ¢ï¼', 'Upgrade Completed!' => 'å‡ç´šå·²å®Œæˆï¼', 'Upgrade Failed: Invalid or wrong hash [%s]' => '更新失敗：失效或是錯誤的 hash [%s]', 'Upgrade Now' => 'ç«‹å³å‡ç´š', 'Upgrade Tips' => 'å‡ç´šæ示', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => '出ç¾éŒ¯èª¤ï¼Œå‡ç´šå·²ä¸æ¢ã€‚æ¤éšŽæ®µä»»ä½•éŒ¯èª¤éƒ½æ˜¯è‡´å‘½çš„。', 'Upgrade osTicket to %s' => 'å‡ç´š osTicket 到 %s', 'Upgrade to %s' => 'å‡ç´šè‡³ %s', 'Upgraded to %s ... post-upgrade checks!' => '更新至 %s ...更新後確èªï¼', 'Upgrader' => 'å‡ç´šç¨‹å¼', 'Upgrader - %s (task pending).' => 'å‡ç´šç¨‹å¼ - %s （待處ç†ä»»å‹™ï¼‰', 'Upgrader - %s applied' => 'å‡ç´šç¨‹å¼ - %s 已使用', 'Upgrader - %s cleanup' => 'å‡ç´šç¨‹å¼ - %s 已清除', 'Upgrader Error' => 'å‡ç´šç¨‹å¼éŒ¯èª¤', 'Upload' => '上傳', 'Upload a new logo' => '上傳一個新的圖示', 'Uploading ...' => 'æ£åœ¨ä¸Šå‚³ä¸.......', 'Use Browser Preference' => '閱覽器é è¨å€¼', 'Use Default System Email (above)' => '使用é è¨ç³»ç»Ÿé›»å郵件（上述）', 'Use a custom logo' => '使用者自訂圖示', 'Use any available backend' => '使用任何å¯ç”¨çš„後端', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => '使用下表ä¸é¡¯ç¤ºçš„列。若è¦æ·»åŠ 更多的欄ä½ï¼Œè¨ªå•ç®¡ç†é¢æ¿-> 管ç†-> è¡¨æ ¼-> %s é å¯ç·¨è¼¯çš„欄ä½ã€‚欄ä½åªæœ‰èˆ‡å®šç¾©çš„變數å¯ä»¥è¢«åŒ¯å…¥ã€‚', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => '使用以下表å•æ¸¬è©¦æ‚¨çš„<strong>發é€é›»å郵件</strong>è¨ç½®æ˜¯å¦å·²æ£ç¢ºé…置。', 'Use the forms below to create or update the information we have on file for your account' => '請使用下列表單來建立或更新您儲å˜åœ¨æˆ‘們這邊的個人資料.', 'Use the forms below to update the information we have on file for your account' => '請使用下列表單來更新您儲å˜åœ¨æˆ‘們這邊的個人資料.', 'Used for HTML email processing' => '用於 HTML é›»å郵件處ç†', 'Used for email fetching' => '用於讀å–é›»å郵件', 'Used for image manipulation and PDF printing' => '用於影åƒè™•ç†å’Œåˆ—å° pdf æ ¼å¼', 'Used to detect file types for uploads' => '用於檢測上傳的文件類型', 'User' => '使用者', 'User Account Login' => '使用者帳戶登入', 'User Data' => '使用者資料', 'User Directory' => '使用者目錄', 'User Excessive Logins' => '使用端登入上é™', 'User Information' => '使用者資訊', 'User Information Fields' => '用户者訊æ¯æ¬„ä½', 'User Preferences' => '使用者å好', 'User Session Timeout' => '使用端å°è©±è¶…時', 'User already belongs to this organization!' => '使用者已經屬於這個組織', 'User already registered' => '已註冊的使用者', 'User cannot change password' => '使用者ä¸èƒ½æ›´æ”¹å¯†ç¢¼', 'User login' => '使用者登入', 'User logout' => '使用者登出', 'Username' => '帳號', 'Username already in use' => 'æ¤å¸³è™Ÿå·²ä½¿ç”¨', 'Username contains invalid characters' => '使用者å稱包å«ç„¡æ•ˆå—å…ƒ', 'Username is required' => '需è¦å¸³è™Ÿ', 'Username missing' => '帳戶未填', 'Username must have at least two (2) characters' => '使用者åç¨±å¿…é ˆåŒ…å«è‡³å°‘兩個å—å…ƒ', 'Username required' => '需è¦ä½¿ç”¨è€…å稱', 'Users' => '用戶', 'Users can always sign in with their email address' => '使用者å¯ä»¥ä½¿ç”¨é›»å郵件登入', 'Users cannot upload more than this many files.' => '使用者ä¸èƒ½ä¸Šå‚³æ¯”æ¤é™åˆ¶é‚„多', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => '使用 WS_FTP，å³å¯å³é”®é»žé–‹æ–‡ä»¶ï¼Œé¸æ“‡ chmod，然後给予文件所有權é™ã€‚', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'WS_FTP 使用å³éµé»žæ“Šæ–‡ä»¶ï¼Œé¸æ“‡ chmod，然後移除寫入å˜å–', 'Vacation Mode' => '休å‡æ¨¡å¼', 'Valid API key required' => '需è¦æœ‰æ•ˆçš„ API 金鑰', 'Valid CSRF Token Required' => '有效的 CSRF Token 請求ä¸', 'Valid IP is required' => '必需è¦æœ‰æ•ˆçš„ ip ä½å€', 'Valid email address and ticket number required' => '需è¦æœ‰æ•ˆçš„é›»å信箱地å€åŠç¥¨åˆ¸è™Ÿç¢¼', 'Valid email address is required' => 'é ˆç‚ºæœ‰æ•ˆçš„é›»å郵件', 'Valid email is required' => '需è¦æœ‰æ•ˆçš„é›»å郵件', 'Valid email required' => '請輸入æ£ç¢ºçš„é›»åä¿¡ç®±', 'Valid email required for the match type' => '需è¦ç¬¦åˆçš„有效電å郵件', 'Valid folder required' => '需為有效的資料夾', 'Valid password reset window required' => '需è¦å¯†ç¢¼æ‰å¯é‡è¨è¦–窗', 'Valid phone number is required' => '需è¦æœ‰æ•ˆçš„電話號碼', 'Valid recipient email address required' => '需è¦ä¸€å€‹åˆæ³•çš„收件人電å郵件', 'Valid username or email address is required' => 'æ£ç¢ºçš„使用者å稱跟電å郵件都是必填的欄ä½', 'Validation Error' => 'é©—è‰éŒ¯èª¤', 'Validator' => 'é©—è‰', 'Value' => 'å—段值', 'Value already in use' => 'æ¤å稱已被使用', 'Value does not match required pattern' => '輸入值ä¸ç¬¦æ‰€éœ€æ ¼å¼', 'Value required' => '需è¦è¨å®šå€¼', 'Variable' => '變數', 'Variable name is required for required fields' => '所需å—段需è¦è®Šæ•¸å稱', 'Verified' => '已驗è‰', 'Verified by %s' => 'ç”± %s é©—è‰', 'Version' => '版本', 'View' => '檢視', 'View Ticket' => '檢視案件', 'View Ticket Thread' => 'ç€è¦½æ¡ˆä»¶æ¸…å–®', 'View ticket status' => '查看案件狀æ³', 'Viewing' => 'æ£åœ¨æª¢è¦–', 'Visibility' => 'å¯è¦‹åº¦', 'WARN' => 'è¦å‘Š', 'Warnings' => 'è¦å‘Š', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => '我們很高興您é¸æ“‡ osTicket 作為您的客戶支æ´æ¡ˆä»¶ç³»çµ±ï¼', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => '我們å¯ä»¥å”助。請隨時 %1$s è¯çµ¡æˆ‘們 %2$s å–å¾—å°ˆæ¥æ”¯æ´ã€‚', 'We have a problem - another installation with same table prefix exists!' => '出ç¾å•é¡Œï¼Œå…¶ä»–安è£å‡ºç¾ç›¸åŒçš„ç¾æœ‰è¡¨å‰ç¼€ï¼', 'We have a problem ... wait a sec.' => 'ç›®å‰æœ‰å•é¡Œï¼Œè«‹ç¨å¾Œã€‚', 'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.' => '我們已寄發一å°é‡ç½®é›»å郵件到您帳戶的電å郵件。如果您沒有收到電å郵件或無法é‡ç½®å¯†ç¢¼ï¼Œè«‹æ出案件以解鎖您的帳戶。', 'We highly recommend that you follow the steps below.' => '我們強烈推薦您ä¾ç…§ä»¥ä¸‹æ¥é©Ÿã€‚', 'We provide %1$s professional upgrade services %2$s and commercial support.' => '我們æä¾› %1$s å°ˆæ¥å‡ç´šæœå‹™ %2$s 和商æ¥æ”¯æ´ã€‚', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => '我們æä¾›<u>å°ˆæ¥å®‰è£æœå‹™</u>å’Œä¿è‰å›žè¦†æ™‚間的商æ¥æ”¯æ´ï¼Œä»¥åŠæŽ¥è§¸æ ¸å¿ƒé–‹ç™¼åœ˜éšŠã€‚', 'We provide <u>professional installation services</u> and commercial support.' => '我們æä¾›<u>å°ˆæ¥å®‰è£æœå‹™</u>和商æ¥æ”¯æ´ã€‚', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => '我們很é‡è¦–å®¢æˆ¶å›žé¥‹ï¼Œä¸”æˆ‘å€‘è‡´åŠ›æ–¼æ ¹æ“šæ‚¨çš„å›žé¥‹é€²è¡Œæ›´æ–°ã€‚', 'We\'re done!' => '我們完æˆäº† ï¼', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => '我們剛寄出一å°é›»å郵件到您填寫的電å郵件地å€äº†. è«‹ä¾ç…§é›»å郵件裡的連çµä¾†é©—è‰æ‚¨çš„帳號並å–得您案件的å˜å–權é™.', 'Web' => '網é ', 'Web Forms' => 'Web 表單', 'Web Server Software' => '網é 伺æœå™¨è»Ÿé«”', 'Wednesday' => '星期三', 'Weekdays' => '工作日', 'Welcome to the Support Center' => 'æ¡è¿Žä¾†åˆ°æ”¯æ´ä¸å¿ƒ', 'Welcome, %s.' => 'æ¡è¿Žï¼Œ%s。', 'What to do?' => 'æ“作方å¼ï¼Ÿ', 'What\'s Next?' => '下一æ¥æ˜¯ä»€éº¼ï¼Ÿ', 'Whoops. Perhaps you meant to send some CSV records' => '哎呀，也許您想è¦ç™¼é€ä¸€äº› CSV 資料記錄', 'Widget' => 'å°å·¥å…·', 'Widget not defined for this field' => '未定義æ¤å—段的å°å·¥å…·', 'Width' => '寬度', 'Windows PowerShell' => 'Windows PowerShell', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => '您是å¦é‚„想è¦åˆ 除之å‰è¾“入的æ¤å—段數據？<em>如果ç¾åœ¨é¸æ“‡ä¸åˆ 除數據，之後編輯還å¯é€‰æ‹©åˆ 除數據。</em>', 'Write access required to continue' => '需è¦å¯«ä½æ¬Šé™ä»¥ç¹¼çºŒ', 'XML API' => 'XML çš„ API', 'XML error: %1$s at line %2$d:%3$d' => 'XML 錯誤：%1$s ä½æ–¼è¡Œ %2$d:%3$d', 'XML extension not supported' => 'ä¸æ”¯æ´çš„ XML 檔副檔å', 'Yes' => '是', 'Yes, Delete' => '是，刪除', 'Yes, Delete User' => '是，刪除使用者', 'Yes, Do it!' => '是的，繼續執行 ï¼', 'You are about to delete %s fields.' => '您將è¦åˆªé™¤ %s 欄ä½ã€‚', 'You are trying to upload too many files' => '您上傳éŽå¤šçš„文件', 'You can not disable/delete yourself - you could be the only admin!' => '您無法ç¦ç”¨/åˆ é™¤è‡ªå·±ï¼Œæ‚¨æ˜¯å”¯ä¸€çš„ç®¡ç†å“¡ï¼', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => '您ç¾å¯å‰å¾€ %s，啟用系統並探索新功能。需è¦å®Œæ•´å’Œæœ€æ–°ç™¼è¡Œèªªæ˜Žï¼Œè«‹è¦‹ %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => '您在安è£éŽç¨‹ä¸æ–°å»ºçš„使用者與密碼之後ã€æ‚¨ç¾åœ¨å¯ä»¥ç™»éŒ„到 %1$s 管ç†é¢æ¿ %2$s。在æˆåŠŸç™»éŒ„後, 您å¯ä»¥ç¹¼çºŒé€²è¡Œå¾ŒçºŒå®‰è£ã€‚', 'You can use osTicket without these, but you may not be able to use all features.' => '您å¯ä»¥ä¸éœ€é€™äº›ä½¿ç”¨ osTicket，但å¯èƒ½ç„¡æ³•ä½¿ç”¨æ‰€æœ‰åŠŸèƒ½ã€‚', 'You cannot delete a user with tickets!' => 'ä½ ç„¡æ³•åˆªé™¤æœ‰æ“票券的使用者ï¼', 'You cannot disable/delete a default department. Select a new default department and try again.' => '您å¯åœç”¨/åˆ é™¤é è¨éƒ¨é–€ã€‚é¸æ“‡æ–°é è¨éƒ¨é–€ä¸¦é‡è©¦ã€‚', 'You do not have permission to delete a user with tickets!' => 'ä½ æ²’æœ‰åˆªé™¤æ“有票券的使用者權é™ï¼', 'You don\'t have a signature' => 'ä½ æ²’æœ‰ç°½å', 'You have made changes that you need to save.' => '您已進行更改，請儲å˜ã€‚', 'You must select action to perform' => 'æ‚¨å¿…é ˆé¸æ“‡åŸ·è¡Œå‹•ä½œ', 'You must select at least %s to process.' => 'æ‚¨å¿…é ˆè‡³å°‘é¸æ“‡ %s 以繼續。', 'You must select at least %s.' => 'æ‚¨å¿…é ˆè‡³å°‘é¸æ“‡ %s', 'You must select template' => 'å¿…é ˆé¸æ“‡ç¯„本', 'You must set at least one rule.' => 'ä½ å¿…é ˆè‡³å°‘è¨å®šä¸€å€‹è¦å‰‡ã€‚', 'You sure?' => '您確定？', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => '您已經æˆåŠŸé©—è‰äº†æ‚¨çš„é›»å郵件地å€ä¸¦å•Ÿç”¨äº†æ‚¨çš„帳號. 您å¯ä»¥å†é€²ä¸€æ¥æª¢æŸ¥ä¹‹å‰é–‹å•ŸéŽçš„案件或建立新的案件.', 'You\'ve reached maximum failed login attempts allowed.' => '您已經é”到å…許的登入嘗試次數。', 'You\'ve reached the maximum open tickets allowed.' => '您已é”到容許的最大處ç†ä¸æ¡ˆä»¶æ•¸ã€‚', 'Your Staff Control Panel' => '您工作人員的控制å°', 'Your browser is not supported' => 'ä¸æ”¯æ´æ¤ç€è¦½å™¨', 'Your friendly support center' => '您å‹å–„的支æ´ä¸å¿ƒ', 'Your osTicket URL' => '您的 osTicket URL', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => '您的 osTicket 安è£å·²ç¶“æˆåŠŸå®Œæˆã€‚您的下一æ¥æ˜¯å…¨é¢è¨å®šæ‚¨çš„系統以供後續使用，在您開始以å‰ï¼Œè«‹å…ˆèŠ±ä¸€é»žæ™‚間進行清ç†ã€‚', 'Your primary administrator account - you can add more users later.' => '您的主è¦ç®¡ç†å“¡å¸³è™Ÿï¼Œä»¥å¾Œå¯ä»¥æ·»åŠ 更多帳號。', 'Your query did not match any records' => '您的查詢並未符åˆä»»ä½•è³‡æ–™è¨˜éŒ„', 'a SLA plan' => 'SLA 計畫', 'a plugin' => 'æ’件', 'a template set' => '模æ¿é›†', 'action-buttonOpen' => '處ç†ä¸', 'advanced' => '進階', 'agent' . "\0" . 'agents' => '專員', 'an API key' => '一個 API 密鑰', 'ban list' => 'å°éŽ–列表', 'ban rule' => 'å°éŽ–è¦å‰‡', 'canned response' => 'ç½é 應ç”', 'case-insensitive comparison' => 'ä¸å€åˆ†å¤§å°å¯«çš„比較', 'clear' => '清除', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php åªæ”¯æ´åœ°å€ cron 通話-使用http-> api/tasks/cron', 'current' => 'ç›®å‰', 'custom form' => '自訂表單', 'custom list' . "\0" . 'custom lists' => '自訂清單', 'custom list items' => '自訂列表', 'deleted sucessfully' => '已刪除æˆåŠŸ', 'e.g.' => '範例', 'e.g. 051243' => '例：051243', 'e.g. John Doe, john.doe@osticket.com' => '例如： John Doe, john.doe@osticket.com', 'e.g. john.doe@osticket.com' => '例：john.doe@osticket.com', 'email message to send.' => 'è¦ç™¼é€çš„é›»å郵件內容', 'enable here' => '在æ¤å•Ÿç”¨', 'end user' . "\0" . 'end users' => '最終使用者', 'end user account' => '終端用戶帳號', 'external ID' => '外部 ID', 'failed login attempt(s) allowed before a lock-out is enforced' => '次登入失敗將自動鎖定帳號', 'fields available where this form is used' => '表單使用處å¯ç”¨å—段', 'filter' . "\0" . 'filters' => '篩é¸', 'form' . "\0" . 'forms' => '表單', 'if set' => '如果è¨ç½®', 'image' => '圖片', 'in hours' => '以å°æ™‚為單ä½', 'internal ID' => '內部 ID', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'log entry' => '日誌æ¢ç›®', 'message template' => '訊æ¯æ¨¡æ¿', 'minutes' => '分é˜', 'minutes locked out' => '分é˜å°‡è¢«éŽ–定', 'missing!' => 'éºå¤±ï¼', 'module loaded' => '模組已載入', 'one API key' => '一個 API 密鑰', 'one SLA plan' => 'ä¸€é …SLA計畫', 'one agent' => '一å代ç†', 'one canned response' => '一個ç½é 應ç”', 'one category' => '一個類別', 'one custom form' => '一個自訂表單', 'one custom list' => '一個自訂列表', 'one department' => '一個部門', 'one email' => '一å°é›»å郵件', 'one end user' => '一å終端用戶', 'one help topic' => '一個說明主題', 'one log entry' => '一æ¢æ—¥èªŒæ¢ç›®', 'one organization' => '一個組織', 'one plugin' => '一個æ’件', 'one site page' => '單一網é é é¢', 'one team' => '一個團隊', 'one template set' => '一個模æ¿é›†', 'one ticket' => '一個案件', 'one ticket filter' => '一次案件篩é¸', 'or %s register for an account %s for the best experience on our help desk.' => '或 %s 註冊一個帳號 %s 以ç²å¾—更好的使用體驗.', 'or %s register for an account %s to access all your tickets.' => '或 %s 註冊登記帳號 %s 以å˜å–ä½ çš„ç¥¨åˆ¸ã€‚', 'organizations' => '組織', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket:: 管ç†ä¸å¿ƒ', 'osTicket :: Staff Control Panel' => 'osTicket:: 專員版é¢', 'osTicket Alerts' => 'osTicket æ醒', 'osTicket Basic Installation' => 'osTicket 基本安è£', 'osTicket Forums' => 'osTicket 論壇', 'osTicket Installer' => 'osTicket 安è£ç¨‹å¼', 'osTicket Team.' => 'osTicket 團隊。', 'osTicket Upgrader' => 'osTicket å‡ç´šç¨‹å¼', 'osTicket Version' => 'osTicket 版本', 'osTicket installation has been completed successfully.' => 'osTicket 已經æˆåŠŸå®‰è£å®Œæˆã€‚', 'osTicket installer requires ability to write to the configuration file %s' => 'osTicket 安è£ç¨‹åºéœ€è¦å¯«å…¥è¨ç½®æ–‡ä»¶ %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'osTicket 安è£ç¨‹åºéœ€è¦å¯«å…¥è¨å®šæª” <b>include/ost-config.php</b>。在 include 資料夾下有範本å¯ç”¨ (<b>include/ost-sampleconfig.php</b>)。', 'osTicket is already installed?' => 'osTicket 已安è£ï¼Ÿ', 'osTicket requires MySQL %s or later!' => 'osTicket éœ€è¦ MySQL %s 或更高版本ï¼', 'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!' => 'osTicket éœ€è¦ PHP 啟用 IMAP æ“´å……æ¨¡çµ„ï¼Œä»¥ä¾¿æ“·å– IMAP/POP3 é›»å郵件。', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket è¦å®šå¿…é ˆæœ‰è³‡æ–™è¡¨å—首以é¿å…在共享資料庫ä¸èˆ‡å…¶ä»–資料表è¡çªã€‚', 'osTicket\'s base url (FQDN)' => 'osTicket ä¸»è¦ url (FQDN)', 'per end user' => 'æ¯å€‹ä½¿ç”¨è€…', 'per page.' => 'æ¯é 。', 'period' => '期間', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php åªæ”¯æ´åœ°å€é€šé€£-使用http-> api/tickets.email', 'plugin' . "\0" . 'plugins' => 'æ’件', 'premade response' . "\0" . 'premade responses' => 'é 製的回覆', 'properties definable for each item' => 'æ¯å€‹é¡¹ç›®çš„å¯å®šç¾©å±¬æ€§', 'queue-nameOpen' => '處ç†ä¸', 'recommended for all installations' => '推薦用於完整安è£', 'recommended for plugins and language packs' => '推薦用於模組åŠèªžè¨€åŒ…', 'see name expansion' => '請看完整å稱', 'selected API key' . "\0" . 'selected API keys' => '所é¸çš„ API 金鑰', 'selected SLA plan' . "\0" . 'selected SLA plans' => '所é¸çš„ SLA 計畫', 'selected agent' . "\0" . 'selected agents' => 'é¸æ“‡çš„代ç†', 'selected ban rule' . "\0" . 'selected ban rules' => '以é¸æ“‡çš„黑åå–®è¦å‰‡', 'selected canned response' . "\0" . 'selected canned responses' => '所é¸å®šç½é 應ç”', 'selected category' . "\0" . 'selected categories' => '所é¸çš„類別', 'selected custom form' . "\0" . 'selected custom forms' => 'é¸æ“‡çš„自訂表單', 'selected custom list' . "\0" . 'selected custom lists' => 'é¸æ“‡çš„自訂清單', 'selected department' . "\0" . 'selected departments' => 'å·²é¸å–部門', 'selected email' . "\0" . 'selected emails' => '所é¸çš„é›»å郵件', 'selected end user' . "\0" . 'selected end users' => 'é¸æ“‡çš„終端使用者', 'selected filter' . "\0" . 'selected filters' => '所é¸çš„篩é¸å™¨', 'selected help topic' . "\0" . 'selected help topics' => '所é¸çš„案件類別', 'selected log entry' . "\0" . 'selected log entries' => '所é¸çš„日誌', 'selected plugin' . "\0" . 'selected plugins' => 'é¸æ“‡çš„æ’件', 'selected site page' . "\0" . 'selected site pages' => '所é¸çš„網站é é¢', 'selected team' . "\0" . 'selected teams' => 'é¸å®šçš„團隊', 'selected template set' . "\0" . 'selected template sets' => '所é¸çš„範本', 'selected ticket' . "\0" . 'selected tickets' => '所é¸å–的案件', 'selected ticket filter' . "\0" . 'selected ticket filters' => 'é¸æ“‡çš„案件篩懸', 'selected user' . "\0" . 'selected users' => 'é¸å–使用者', 'show %s records' => '顯示 %s 記錄', 'sign in here' => '從這裡登入', 'site page' . "\0" . 'site pages' => '網站é é¢', 'status' => '狀態', 'system default' => '系統é è¨å€¼', 'template' . "\0" . 'templates' => '模æ¿', 'template set' => '模æ¿é›†', 'this API key' => 'æ¤ API 金鑰', 'this FAQ article' => '這是常見å•é¡Œå…§æ–‡', 'this SLA plan' => 'this SLA plan', 'this agent' => 'æ¤å°ˆå“¡', 'this ban rule' => 'æ¤å°éŽ–è¦å‰‡', 'this canned response' => '這種ç½é 應ç”', 'this category' => '這一類別', 'this custom form' => 'æ¤è‡ªè¨‚表單', 'this custom list' => 'æ¤è‡ªè¨‚列表', 'this department' => '這個部門', 'this email' => 'æ¤é›»å郵件', 'this end user' => 'æ¤çµ‚端用戶', 'this help topic' => 'æ¤èªªæ˜Žä¸»é¡Œ', 'this message template' => 'æ¤è¨Šæ¯æ¨¡æ¿', 'this site page' => 'æ¤ç¶²ç«™é é¢', 'this team' => 'æ¤åœ˜éšŠ', 'this template' => 'æ¤æ¨¡æ¿', 'this template set' => '這個模æ¿é›†', 'this ticket' => '這個案件', 'this ticket filter' => 'æ¤æ¡ˆä»¶ç¯©é¸å™¨', 'ticket filter' => '案件篩é¸', 'ticket state actionArchive' => 'å°å˜', 'ticket state actionClose' => 'å·²çµæ¡ˆ', 'ticket state actionDelete' => '刪除', 'ticket state actionOpen' => '處ç†ä¸', 'ticket state nameArchived' => 'å·²å°å˜', 'ticket state nameClosed' => '已關閉', 'ticket state nameDeleted' => '已刪除', 'ticket state nameOpen' => '處ç†ä¸', 'ticket-statusOpen' => '處ç†ä¸', 'to archive/delete tickets' => 'å˜æª”/刪除 案件', 'to create tickets' => '建è°æ¡ˆä»¶', 'to mass manage tickets' => '大é‡ç®¡ç†æ¡ˆä»¶', 'to reopen tickets' => 'é‡æ–°é–‹å•Ÿ 案件', 'to resolve/close tickets' => '解決/關閉 案件', 'users' => '使用者', 'vacation' => 'å‡æœŸ', 'via %s' => '經由 %s', 0 => array ( 'Revision' => 0, 'Total-Strings' => 1983, 'Table-Size' => 1983, 'Build-Timestamp' => 'Fri, 01 May 20 17:53:06 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"\u53d6\u6d88","You sure?":"\u60a8\u78ba\u5b9a\uff1f","File Upload Error":"\u6587\u4ef6\u4e0a\u50b3\u932f\u8aa4","Uploading ...":"\u6b63\u5728\u4e0a\u50b3\u4e2d.......","Your browser is not supported":"\u4e0d\u652f\u63f4\u6b64\u700f\u89bd\u5668","You are trying to upload too many files":"\u60a8\u4e0a\u50b3\u904e\u591a\u7684\u6587\u4ef6","File is too large":"\u6a94\u6848\u904e\u5927","This type of file is not allowed":"\u4e0d\u5141\u8a31\u8a72\u6587\u4ef6\u985e\u578b","Could not find or read this file":"\u7121\u6cd5\u627e\u5230\u6216\u8b80\u53d6\u6b64\u6587\u4ef6","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"\u60a8\u78ba\u5b9a\u8981\u96e2\u958b\u55ce\uff1f\u60a8\u8f38\u5165\u7684\u6240\u6709\u66f4\u6539\u6216\u8a0a\u606f\u90fd\u5c07\u907a\u5931\uff01","Show Images":"\u986f\u793a\u5716\u7247","Download":"\u4e0b\u8f09","all changes saved":"all changes saved","Delete Draft":"\u522a\u9664\u8349\u6848","Save Draft":"Save Draft","saving...":"saving...","save error":"save error","Unable to save draft.":"Unable to save draft.","Refresh the current page to restore and continue your draft.":"Refresh the current page to restore and continue your draft.","unsaved":"unsaved","Annotate":"Annotate","Annotate Image":"Annotate Image","Commit":"Commit","Add Shape":"Add Shape","Add Arrow":"Add Arrow","Add Box":"Add Box","Add Ellipse":"Add Ellipse","Add Text":"Add Text","Add Scribble":"Add Scribble","Shape Color":"Shape Color","Font Size":"Font Size","Font Family":"Font Family","Outline":"Outline","Bring Forward":"Bring Forward","Toggle Opacity":"Toggle Opacity","Delete Shape":"Delete Shape","Fill":"Fill","Text":"Text","Translate":"Translate","save translation":"save translation","Loading":"Loading","Add":"\u65b0\u589e","Not currently translated":"Not currently translated","Save":"\u5132\u5b58","Saving":"Saving","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"\u8acb\u79fb\u9664 {0} \u9078\u9805\u3002","Alert":"\u63d0\u9192","Please make at least {0} selections. {1} checked so far.":"\u8acb\u81f3\u5c11\u9078\u64c7 {0} \u500b\u9078\u9805\u3002\u76ee\u524d\u5df2\u9078\u64c7 {1} \u9078\u9805\u3002 ","Are you sure you want to remove this attachment?":"\u60a8\u662f\u5426\u78ba\u5b9a\u8981\u522a\u9664\u6b64\u9644\u4ef6\uff1f","Please Confirm":"\u8acb\u78ba\u8a8d","Please confirm to continue.":"\u8acb\u78ba\u8a8d\u8981\u7e7c\u7e8c\u3002","OK":"\u78ba\u5b9a","Create":"\u65b0\u589e","just now":"just now","about a minute ago":"about a minute ago","%d minutes ago":"%d minutes ago","about an hour ago":"about an hour ago","%d hours ago":"%d hours ago","yesterday":"yesterday","%d days ago":"%d days ago","Acquiring Lock":"Acquiring Lock","Your lock is expiring soon.":"Your lock is expiring soon.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"The lock you hold on this ticket will expire soon. Would you like to renew the lock?","Renew":"Renew","Unable to lock the ticket.":"Unable to lock the ticket.","Someone else could be working on the same ticket.":"Someone else could be working on the same ticket.","Still busy... smile #":"\u5fd9\u788c\u4e2d\u2026\u2026\uff08\u7b11 \uff09#","Cleaning up!...":"\u6b63\u5728\u6e05\u7406\u4e2d\uff01\u2026\u2026","Error occurred. 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Save
cmd:
run