FM / ostic2

/var/softaculous/ostic2

Name	Size	Mode	Actions
images/	-	0755	rm
language/	-	0755	rm
php53/	-	0755	rm
php56/	-	0755	rm
php71/	-	0755	rm
changelog.txt	6224	0644	edit dl rm
clone.php	3492	0644	edit dl rm
edit.php	5182	0644	edit dl rm
edit.xml	433	0644	edit dl rm
fileindex.php	294	0644	edit dl rm
import.php	4562	0644	edit dl rm
info.xml	5452	0644	edit dl rm
install.js	924	0644	edit dl rm
install.php	17928	0644	edit dl rm
install.xml	1992	0644	edit dl rm
md5	2523	0644	edit dl rm
notes.txt	399	0644	edit dl rm
ost-config.php	5752	0644	edit dl rm
upgrade.php	3180	0644	edit dl rm
upgrade.xml	312	0644	edit dl rm

Edit: /var/softaculous/ostic2/info.xml (5452B)

<soft xmlns="http://www.softaculous.com">
	<overview>
		<img src="logo.jpg" style="float:right;margin:10px;" alt="" />{{overview}}
	</overview>
	<features>
		{{features}}
	</features>
	<demo>
		http://www.softaculous.com/demos/osTicket_2
	</demo>
	<ratings>
		http://www.softaculous.com/softwares/customersupport/osTicket_2
	</ratings>
	<space>
		108661843
	</space>
	<support>
		http://osticket.com/
	</support>
	<version>
		1.12.6
	</version>
	<mod>2</mod>
	<release_date>29-04-2020</release_date>
	<admin>scp</admin>
	<min_require>1.6.0</min_require>
	<softversion>
		4.5.4
	</softversion>
	<requirement check="php" type="version" operator="ge" value="5.6.0" />
	<requirement check="mysql" type="version" operator="ge" value="5.5.0" />
	<requirement check="php" type="extension" name="mysqli" />
	<languages>
		<english-overview>
		osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
		 
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.
		 
		osTicket is released under the <a href="http://www.gnu.org/licenses/gpl.html" target="_blank">GNU/GPL license</a>.
		</english-overview>		
		<english-features>
		 
Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere. 
Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket. 
Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received. 
Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. 
Role-based Access : Control staff's access level based on assigned groups, departments and teams. 
Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses. 
Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes. 
Ticket Transfer : Transfer tickets between departments to make sure it's being handled by the correct staff. 
Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates. 
Alerts &amp; Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings. 
Dashboard &amp; Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics. 
Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses. 
Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom. 
Attachment Support : Allow web or emailed attachments. Configurable file type whitelisting to enhance security. 
Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages. 
Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers. 
Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation. 
		</english-features>
		<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
		<english-err_no_username>Please provide the username to reset the password</english-err_no_username>
		<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>
		<english-err_no_dbprefix>Could not determine the database prefix</english-err_no_dbprefix>
		<english-system_email>System Email</english-system_email>
		<english-sys_email_exp>System Email can not be as same as Admin Email</english-sys_email_exp>
		<english-admin_email_exp>Admin Email can not be as same as System Email</english-admin_email_exp>
	</languages>
</soft>

cmd: